Ok now here's my experience regarding plan change from Home 250 to Home 750. I had applied for this in September end so that the change over would happen in October.
1.Utorrent speed on 1st October: Post
2.Plan change status on BSNL site: Post
3.Confusion between 'open' and 'provisioned' status: Post
4.Service effective date in BSNL site:Post
All this made me feel that BSNL mistakenly forgot to change my bandwidth from 2Mbps to 256Kbps. I was happy (even boasting about it in the first post link)
Then this happened...
On 4th October when I checked the plan status BOO!! it was changed to 'Future date'.AAAhhhhhh!!!
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I immediately checked my usage. It was a huge 7.5GB data under chargeable column. The service effective date was now showing 5th Oct. Does this mean that I had to pay 6.5k to 7k bill? I didn't know what to do. I couldn't tell dad as he was opposed to the plan change in the first place.
I called BSNL 'customer support' on 1800 something number. Explained this situation for about 5 mins. At the end of it the guy says " Sorry but your call is not from Bangalore. Call 1500 to talk to your local exchange." Bloody hell. Called 1500. Said hello, I have some broadband billing problem. She cut me off immediately with "Its common. It will be sorted out when your bill is prepared." I was still uncertain. Plan status became 'Provisioned' from the 5th.
After two days I went to the BSNL HQ in my city with the printouts of account management page before and after the BOO!! shock. (Thanks for advising me to do this- someone in this forum- I can't remember now). The officer there asked my landline telephone number. In his records the plan change effective date was 1st Oct. I showed him the printouts. He replied that plan changes are always effected from the 1st of every month and I need not worry. To my question as what if the bill comes in thousands, he said it won't happen. If at all by any chance it happens, he would get it corrected.
Well, nothing else to do after that but to wait till my bill is generated. I had told about this to my mom and guess what, my dad too knew it. On the billing day (7th Nov) I woke up early, logged on to BSNL's billing enquiry, typed the number, held my breath and.......
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.....YEA!!!! Only 750 (rental) was charged in the bill. First thing I did was to tell dad about it. Puff... God bless BSNL. (Feeling greedy now as I could have used that awesome speed more
).
Moral:
Anyone going for a plan change note that there are 3 different plan status:
Closed: No longer in use. Your previous plan should have this status.
Open: The new plan that you have opted for. The change is still being processed. Use at your own risk!!!
Provisioned: New plan now effective.
Always wait till your plan is 'provisioned' to you.
