nac
Aspiring Novelist
Few times a year my internet would experience frequent disconnection, many a times it correlates with rain/heavy wind (not that everytime it rains I have this issue, just that it happens around the same time mostly. Don't remember experiencing this issue any other times). One of the thing I check is looking for CRC errors, usually it raises to 65000+ errors either or both down/up stream. Sometimes it clears on it's own sometimes, they have to make a multiple visit over few weeks to fix it. Despite after facing it this many times, I don't know the actual reason for the trouble, and even they don't know for sure. Only if we had known, we can go there straight and fix it.
Couple of weeks back it rained, and the issue popped up, booked a complaint. Next day I was told they will come and check, no one showed up. Later in the evening, they called and asked how is it and I said it's still the same. Probably the guy who called me thought that someone showed here and fixed it. After a week I was still experiencing, so booked again (looks like the previous complaint was closed without any action). Next day they called and said they will come to check, at the time of their visit it was working. So they just unplugged and replugged the cables, and asked to call them when there is a issue and they can't do a lot right now as it is working. Now I don't know if BSNL don't have enough man power or hired someone who don't know how to fix things (after the last year bulk VRS thing).
It's still the same, so booked again two days later and this time JTO called and enquired about modem and said it could be your modem as it's over 3yrs old. I don't know if they tried anything in the last 10 days to fix it before turning the table and say it could be modem. I didn't want to lose my temper, I agreed and I was given his phone number to contact. Later that evening, I borrowed ex-BSNL subscriber's modem (they moved to fiber) to check. That night internet gone disconnected and never came back.
Next day I reported this, they are still saying it could be the modem. Both data and link lights are not lit, modem page 192.168.1.1 shows it's down. Could it still be the modem? I don't know. After explaining that even with the alternate modem, it's the same. Finally, they said they are sending someone and as usual no one showed up till evening. So called him, since he asked me to call his number I didn't book a complaint this time. It was busy and I waited for about 15 minutes and called again, didn't pickup. Few days back the guy showed up said, if there is issue book the complaint and we will come and check. Don't call exchange or us, as we could be busy and forget. Remembered that I booked the complaint. A while later JTO called and asked what's the issue (as if I haven't explained it in the last 10 days or so) and said "let me see if anyone is around". Called me again within few minutes to know the exact location of my place and no one showed till the end of the office hours.
Now I am thinking of closing this service and move to fiber. Don't know what kinda new troubles is waiting for me there. I have been hesitating to move to fiber solely because of initial fee/charges and deposits. First I don't know who have fiber in my place. When I asked BSNL few months back, they said there is no fiber in my place. I asked one of the BSNL guy today, he is not sure as they have outsourced this to local vendor and asked to check with him. When I contacted him, he is also not sure and have to check with the cable guys as they are the ones who work @ ground level. For sure they have lines 250-300m from my place (3 streets away), don't know if they can bring the line to my place. Despite that he explained the plans and fees/charges and after hearing that I feel like I should drop the idea of moving to fiber as the initial costs+first month bill alone costs me a over year worth of broadband rental. None of the offers running currently would be applicable for me and they won't give base plan.
Not sure about Airtel, they have posters about 300m from my place. I called, but he is not sure if they can give line. But the prices are much better than BSNL. But there is no clarity in few things, he said there is no deposit and it's a postpaid plan. But still asking me to pay the first month rent in advance. When I asked him, "so that one month rent is deposit, right?", he says no. Okay, is it prepaid like in Jio, again he says no. Then what it is??? I don't know if he screwed up explaining or I am too dumb to understand it. If it's not prepaid, and if it's not deposit, then why I have to pay it?
Don't like Jio as I have first hand experience with their Jio Phone. Substandard product, pathetic customer service. Don't know if they have fiber in my place.
Sorry for the long post...
Couple of weeks back it rained, and the issue popped up, booked a complaint. Next day I was told they will come and check, no one showed up. Later in the evening, they called and asked how is it and I said it's still the same. Probably the guy who called me thought that someone showed here and fixed it. After a week I was still experiencing, so booked again (looks like the previous complaint was closed without any action). Next day they called and said they will come to check, at the time of their visit it was working. So they just unplugged and replugged the cables, and asked to call them when there is a issue and they can't do a lot right now as it is working. Now I don't know if BSNL don't have enough man power or hired someone who don't know how to fix things (after the last year bulk VRS thing).
It's still the same, so booked again two days later and this time JTO called and enquired about modem and said it could be your modem as it's over 3yrs old. I don't know if they tried anything in the last 10 days to fix it before turning the table and say it could be modem. I didn't want to lose my temper, I agreed and I was given his phone number to contact. Later that evening, I borrowed ex-BSNL subscriber's modem (they moved to fiber) to check. That night internet gone disconnected and never came back.
Next day I reported this, they are still saying it could be the modem. Both data and link lights are not lit, modem page 192.168.1.1 shows it's down. Could it still be the modem? I don't know. After explaining that even with the alternate modem, it's the same. Finally, they said they are sending someone and as usual no one showed up till evening. So called him, since he asked me to call his number I didn't book a complaint this time. It was busy and I waited for about 15 minutes and called again, didn't pickup. Few days back the guy showed up said, if there is issue book the complaint and we will come and check. Don't call exchange or us, as we could be busy and forget. Remembered that I booked the complaint. A while later JTO called and asked what's the issue (as if I haven't explained it in the last 10 days or so) and said "let me see if anyone is around". Called me again within few minutes to know the exact location of my place and no one showed till the end of the office hours.
Now I am thinking of closing this service and move to fiber. Don't know what kinda new troubles is waiting for me there. I have been hesitating to move to fiber solely because of initial fee/charges and deposits. First I don't know who have fiber in my place. When I asked BSNL few months back, they said there is no fiber in my place. I asked one of the BSNL guy today, he is not sure as they have outsourced this to local vendor and asked to check with him. When I contacted him, he is also not sure and have to check with the cable guys as they are the ones who work @ ground level. For sure they have lines 250-300m from my place (3 streets away), don't know if they can bring the line to my place. Despite that he explained the plans and fees/charges and after hearing that I feel like I should drop the idea of moving to fiber as the initial costs+first month bill alone costs me a over year worth of broadband rental. None of the offers running currently would be applicable for me and they won't give base plan.
Not sure about Airtel, they have posters about 300m from my place. I called, but he is not sure if they can give line. But the prices are much better than BSNL. But there is no clarity in few things, he said there is no deposit and it's a postpaid plan. But still asking me to pay the first month rent in advance. When I asked him, "so that one month rent is deposit, right?", he says no. Okay, is it prepaid like in Jio, again he says no. Then what it is??? I don't know if he screwed up explaining or I am too dumb to understand it. If it's not prepaid, and if it's not deposit, then why I have to pay it?
Don't like Jio as I have first hand experience with their Jio Phone. Substandard product, pathetic customer service. Don't know if they have fiber in my place.
Sorry for the long post...
