** Post all your BSNL Broadband Related Queries Here **

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
What's the link for that? I didn't see any option to change BB plans last time I checked it for my parent's connection.
You need to click on the Billing Account number of your BSNL connection in the first page of the portal.
 

abhijit_reddevil

Manchester United
Friends, how do I disable or surrender BSNL telephone line(No Broadband) online???
Any Idea?

I also want to disconnect my BSNL connection as my ADSL modem seems fried since last month and due to the current lockdown, it is impossible to get it repaired or get a new one. I am on Rs.845 plan for voice and broadband but unable to use it since last march. But they have sent the bill for March and now April and I have to pay the April bill now. I already paid the march bill. I have to pay Rs.1038 per month (including GST) without able to use any of the services. It is a unique situation for me in this current condition. BSNL portal does not have any option to disconnect the connection or change to lower voice plan. What can I do?

With the lockdown till at least May, I will have to pay the bill for May also if I dont disconnect now.
 

whitestar_999

Super Moderator
Staff member
I also want to disconnect my BSNL connection as my ADSL modem seems fried since last month and due to the current lockdown, it is impossible to get it repaired or get a new one. I am on Rs.845 plan for voice and broadband but unable to use it since last march. But they have sent the bill for March and now April and I have to pay the April bill now. I already paid the march bill. I have to pay Rs.1038 per month (including GST) without able to use any of the services. It is a unique situation for me in this current condition. BSNL portal does not have any option to disconnect the connection or change to lower voice plan. What can I do?

With the lockdown till at least May, I will have to pay the bill for May also if I dont disconnect now.
BSNL has a provision where they will reduce/refund the bill if service is not working for more than 3 days continuously.
Right to get the rebate of rental in case of continuous disruption of service for more than 3 days.
 
Use this BSNL CUSTOMER CARE

After logging in, the first page will show you your Billing Account number at the middle of the page. You've to click upon that number.
A visit to the office took care of the plan change. It reset my usage counter for the month as well, not sure what my bill will be though. They said I won't be charged extra for plan change, but with BSNL, you never know.
 

whitestar_999

Super Moderator
Staff member
No, yesterday. BSNL office was open during the entire lockdown with very few people working, from what I know. It is essential service.
Yeah the internet related services were classified as essential services just like banks but I thought like banks they are also only doing limited tasks so thought maybe plan changes are also on hold.
 

quicky008

Technomancer
bsnl fibre connection is not available in all areas,i am still on bsnl due to the lack of other broadband providers in my area and still get measly ~200 Kb/s download speeds in this day and age when even mobile service providers offer speeds in excess of 1 MB/S.

Rather than introducing all the high speed plans on their premium fibre service,they should start offering them to their regular ADSL users as well,otherwise people like me who are tired of their pathetically slow speeds will end up getting rid of bsnl soon.

Can fibre connections be taken on regular telephone lines or do we need special optical fibre cables to use this type of connection?
 

sling-shot

Wise Old Owl
It is end of the road for regular lanline telephones. It would be fiber all the way in future. Even land phone is provided using fiber for these plans.

Maintaining regular copper cables for ADSL is expensive and the technology is already at its limit regarding speeds.
 

Stormbringer

Ambassador of Buzz
I gave up my BSNL ADSL connection few months ago and shifted to Local Fiber o. The BSNL connection used to frequently go down and unstable when working. Making it impossible to use for working from home. The BSNL support had become outright pathetic. Many staff took VRS. So the usual faces left and replacement were inadequate and incompetent.
 

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
Feel really sorry for those guys,who are bound to use BSNL only as their Broadband Network connection,due to location or absence of other ISP players in their region.

Sometimes I feel,BSNL will be no more in India as an organization. In the very near bleak future..................................................
 
Feel really sorry for those guys,who are bound to use BSNL only as their Broadband Network connection,due to location or absence of other ISP players in their region.

Sometimes I feel,BSNL will be no more in India as an organization. In the very near bleak future..................................................
Someone has to do the job of BSNL or govt should force private players to establish nationwide fibre connectivity for last mile internet connectivity (like that's gonna happen when I don't even have fibre for airtel in my area in Bangalore).
 
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