The RMA Experience Thread

saswat23

saswat23

Human Spambot
virajkin said:
WD RMA is very good. My 3Yr OLD 80 GB HDD gone bad. Filled the RMA request. Next day WD express courier person took the HDD. 4 Days later they sent me a WD Cavier SE 250GB hDD. i think this is pretty fast
I always had good experience with WD RMA.
Click to expand...

You mean they sent you a 250GB HDD for a 80GB HDD and that too free of cost.
:shock:
 
topgear

topgear

Super Moderator
Staff member
virajkin said:
WD RMA is very good. My 3Yr OLD 80 GB HDD gone bad. Filled the RMA request. Next day WD express courier person took the HDD. 4 Days later they sent me a WD Cavier SE 250GB hDD. i think this is pretty fast
I always had good experience with WD RMA
Transcend RMA is horrible. 5 moths passed and they have not replaced my 4GB pen drive
Click to expand...

virajkin said:
WD Support / Warranty Services / Warranty Services for End User Customers
On this link u can check the warranty of the HDD and fill the RMA form (Select standard replacement INDIA)
The courier company will contact you and take the faulty HDD. Once WD receives that, they will immediately send the replacement on your address via courier
You don't have to pay any fees/money
BTW i am from Panaji Goa
Click to expand...

thanks for sharing you experience with WD rma - never knew before it's so easy ;-)
 
V

virajkin

Journeyman
Ya they ve sent me 250GB SATA in replacement of 80GB
One more incident-my cousins WD Mypassport 160GB portable HDD was dead. After I did RMA procedure they sent a 500 GB portable My Book HDD:shock:. I was very jealous about him because he hardly uses that portable 500GB. and for me now even 3.5 TB storage is not enough :-(
 
topgear

topgear

Super Moderator
Staff member
^^ wow, that's exceptional - WD guys are doing some great work regarding RMA - next time thinking about getting a WD HDD ;-)
 
I

insaneYLN

In the zone
Technical Support helpline numbers

Customer Care Service Centre [Technical Support] Toll Free Helpline Numbers
(toll free from BSNL/MTNL lines)

Seagate
1800 425 5435

Kingston Technology
1860 233 4515

Western Digital
1800 200 5789

Gigabyte
1800 425 4945

ASUS
1800 209 0365

Sony
1800 103 7799

Samsung
1800 3000 8282
1800 110 011

LG
1800 180 9999

BSNL
1800 424 1600

BenQ
1800 419 9979

AOC
1800 425 4318

D-Link
1800 22 8998

Canon
1800 180 3366

Acer
1800 11 6677
1800 3000 2237

Hewlett Packard
1800 102 4554

Epson
1800 425 0011
1800 3000 1600

Moser Baer
1800 111 113

APC
1800 425 4877

Toshiba
1800 200 8674
1800 11 8674

Panasonic
1860 425 1860

iBall
1800 209 42255

Buffalo
1800 425 6210

Netgear
1800 425 4327

Amkette
1800 11 9090

Corsair
1800 425 5464


(EDIT : I have added some more technical helpline numbers. Superiors, please make necessary changes if required. :smile: )
 
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topgear

topgear

Super Moderator
Staff member
^^ but they always don't do the right thing and we can always hope for the best ;-)

@ insaneYLN - thanks for those contact numbers ;-)
 
Skud

Skud

Super Moderator
Staff member
Re: Technical Support helpline numbers

insaneYLN said:
Customer Care Service Centre [Technical Support] Toll Free Helpline Numbers
(toll free from BSNL/MTNL lines)

Seagate
1800 425 5435

Kingston Technology
1860 233 4515

Western Digital
1800 200 5789

Gigabyte
1800 425 4945

ASUS
1800 209 0365

Sony
1800 103 7799

Samsung
1800 3000 8282
1800 110 011

LG
1800 180 9999

BSNL
1800 424 1600

BenQ
1800 419 9979

AOC
1800 425 4318

D-Link
1800 22 8998

(i will add more later, if any one desires to make appropriate changes, please do so. It can be presented in a much better way, maybe in a table form? i leave it at the discretion of my creative superiors :smile: )
Click to expand...


This would be helpful.
 
I

insaneYLN

In the zone
I received the replacement for my Western Digital My Passport Essential SE 1TB USB 3.0 portable hard disk today.

I am disappointed because Flextronics Technologies (the firm that handles WD RMA) did not send the drive in its original packaging. I had sent the drive for RMA in its original box but the replacement has come back in an ordinary cardboard box. Also, the drive is "refurbished" & not a brand new replacement. The evidence for this claim is that the initial model & serial number which came imprinted on the drive when i purchased it, still exists. Although on the website the replaced model & serial number are different.
I reckon i will have to re-register my drive as the current status (for the old model & serial number) shows as "warranty void".
:???: :-? :?

In my opinion, Western Digital should have provided a brand new replacement in a brand new original packaging. Just my personal point of view. Perhaps i am whining because the day has been so bloody frustrating.
My apologies for not being rational perhaps.
:cry:
 
topgear

topgear

Super Moderator
Staff member
^^ where are you from ? In Goa WD is providing excellent service ( read the posts of virajkin ) and is the replaced drive working without any issue ?

BTW, I think it's must be some kind of mistake made by Flextronics as :

The evidence for this claim is that the initial model & serial number which came imprinted on the drive when i purchased it, still exists. Although on the website the replaced model & serial number are different.
Click to expand...

but they might have repair3ed the drive you sent to them o they returned you the defective drive you sent for RMA by some mistake - anyway, re-register this and see what happens next.
 
I

insaneYLN

In the zone
@ topgear
Sir, i am a resident of Goa as well. The drive i sent for replacement was repaired. The RMA status online shows that this drive has been assigned a new model & serial number although the sticker underneath has not changed, there is no physical indication of the new model & serial number.
I hope this does not confuse & cause problems if the need to send this drive for RMA again, arises.
:sad:

What has disappointed me to some extent is that they did not send the drive back in its original box (the WD green colour box) in which the drive came when i first purchased it. i understand it is a minor, perhaps a negligible glitch but i wanted to show my Dad the drive along with its packaging contents.

I will call the technical helpline tomorrow & inquire.
:? :cry:
 
V

virajkin

Journeyman
@insaneYLN They must have repaired your old hard disk 1TB if it had some minor problems.
Regarding your serial no. issue u can call their toll free number and ask your queries. They should help you.
Till now i did 7 RMA's for WD and haven't faced a single issue with them.
 
topgear

topgear

Super Moderator
Staff member
8600GT gone bad on June and I've not sent it for RMA then because I'm tired of sending this one RMA for again and again but as the warranty is expiring 2/3 days later I thought why not give it a last try - so sent it for RAM on 29th Aug and got a new 8600GT as replacement yesterday.
 
Alok

Alok

Adventurer
My Dell 1910-IN 19" crashed. When i went to shop they told me to call Dell customer care.
I made a call, he asked me to send invoice and my address via e-mail.
I got new Monitor as replacement within 4 days at my home:toast:

(that crashed monitor made me join TDF, and was my first thread.)
 
dashing.sujay

dashing.sujay

Moving
Staff member
Kola2842 said:
My Dell 1910-IN 19" crashed. When i went to shop they told me to call Dell customer care.
I made a call, he asked me to send invoice and my address via e-mail.
I got new Monitor as replacement within 4 days at my home:toast:

(that crashed monitor made me join TDF, and was my first thread.)
Click to expand...

Congrats :) Dell has always been good at RMA and service support! :thumbs:
btw good to know ur reason for joining TDF, its interesting ;)
 
d6bmg

d6bmg

BMG ftw!!
topgear said:
8600GT gone bad on June and I've not sent it for RMA then because I'm tired of sending this one RMA for again and again but as the warranty is expiring 2/3 days later I thought why not give it a last try - so sent it for RAM on 29th Aug and got a new 8600GT as replacement yesterday.
Click to expand...

You are lucky. ;)

Kola2842 said:
My Dell 1910-IN 19" crashed. When i went to shop they told me to call Dell customer care.
I made a call, he asked me to send invoice and my address via e-mail.
I got new Monitor as replacement within 4 days at my home:toast:

(that crashed monitor made me join TDF, and was my first thread.)
Click to expand...

And so are you. Dell's after service always rocks.:cool:
 
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