Jaskanwar Singh
Aspiring Novelist
And i get a card with dual fan cooler 
Jaskanwar Singh
Aspiring Novelist
faun -
*www.thinkdigit.com/forum/graphic-cards/145515-bsods-driver-problems-2.html#post1503996
*www.thinkdigit.com/forum/graphic-cards/145515-bsods-driver-problems-2.html#post1503996
And i get a card with dual fan cooler
congrats - great example of after sales service
Called the service center . they told its a major problem and they have sent it to the HO, its gonna take 15 days!!
Got the device yesterday. Problem was solved after a BIOS re-flash
jerrin_ss5
Never give up!!
Product-Cooler Master GX550W PSU
Product Purchase Date- 6th July 2010
Warranty period - 5 years
Distributor cum Service center-Acro engg.
Dhuri plaza,
1st floor,Vasai
Thane.
Location-Mumbai
Date of RMA-31st October 2011
Receive Date of the product- 31st October 2011
Comments
About their service-Absolutely loved the service.I had facing problems with my PSU for few days so after confirming the fault to PSU i took it for replacement to their service center (had to travel a lot but was worth it).As soon as i reached the service center they were kind enough to give a seat and do the checking of the PSU in front of the customer.
After checking that the product was faulty(+12v failed to deliver power using some of their testing device containing LED's for each voltages)they replaced the product on the spot with a newer GX 550W bronze model and apologized for the inconvenience caused and was kind enough of to give the explanation (cause i queried why the product failed)
Good service !!
Product-Western Digital 500GB Caviar Green
Product Purchase Date- September 2009
Warranty period - 5 years
Distributor cum Service center-Flextronics
Banglore
Date of RMA-4th October 2011
Receive Date of the product- ------
Comments
Hey guys would like to update that western digital have stopped sending courier guys to pickup the hard disk and we will have to drop the product to the courier guys i.e(AFL courier).
I came to know about this change very late.As i had applied for RMA on the 4th Oct and i was given a date of 12th Oct for pickup.
A week after 12th Oct passed i called up the WD toll free number to enquire about delay in pickup, so they gave the number of courier firm(AFL courier) responsible.So i called up the courier firm to enquire about delay, so they informed me that according to new WD policy customers will have to drop the product to the nearest courier center and only after WD receive the product will they deliver the new product to home.
I called up WD to confirm about this and they did say yes.
So i gave the product to the courier firm(AFL courier)on 1st NOV'11(waited this long since it was diwali vacations in the middle) and the product got delivered(2nd Nov'11) to the banglore center according to their website.
Now waiting for the WD website to update the info. abt. hard disk.
Hopefully they will update it soon and send the hard disk fast.
Guys what do you guys recommend about the waiting time for updating their site and delivery for new product?
Product Purchase Date- 6th July 2010
Warranty period - 5 years
Distributor cum Service center-Acro engg.
Dhuri plaza,
1st floor,Vasai
Thane.
Location-Mumbai
Date of RMA-31st October 2011
Receive Date of the product- 31st October 2011
Comments
About their service-Absolutely loved the service.I had facing problems with my PSU for few days so after confirming the fault to PSU i took it for replacement to their service center (had to travel a lot but was worth it).As soon as i reached the service center they were kind enough to give a seat and do the checking of the PSU in front of the customer.
After checking that the product was faulty(+12v failed to deliver power using some of their testing device containing LED's for each voltages)they replaced the product on the spot with a newer GX 550W bronze model and apologized for the inconvenience caused and was kind enough of to give the explanation (cause i queried why the product failed)
Good service !!
Product-Western Digital 500GB Caviar Green
Product Purchase Date- September 2009
Warranty period - 5 years
Distributor cum Service center-Flextronics
Banglore
Date of RMA-4th October 2011
Receive Date of the product- ------
Comments
Hey guys would like to update that western digital have stopped sending courier guys to pickup the hard disk and we will have to drop the product to the courier guys i.e(AFL courier).
I came to know about this change very late.As i had applied for RMA on the 4th Oct and i was given a date of 12th Oct for pickup.
A week after 12th Oct passed i called up the WD toll free number to enquire about delay in pickup, so they gave the number of courier firm(AFL courier) responsible.So i called up the courier firm to enquire about delay, so they informed me that according to new WD policy customers will have to drop the product to the nearest courier center and only after WD receive the product will they deliver the new product to home.
I called up WD to confirm about this and they did say yes.
So i gave the product to the courier firm(AFL courier)on 1st NOV'11(waited this long since it was diwali vacations in the middle) and the product got delivered(2nd Nov'11) to the banglore center according to their website.
Now waiting for the WD website to update the info. abt. hard disk.
Hopefully they will update it soon and send the hard disk fast.
Guys what do you guys recommend about the waiting time for updating their site and delivery for new product?
jerrin_ss5
Never give up!!
Thanks for information about WD i took a backup of all data and formatted the hard disk.
great and congrats
so WD changed their policy a bit - thanks for informing and do post the feedback.
jerrin_ss5
Never give up!!
Today WD guys have replied by e-mail:-
"This is confirmation we have received and processed your defective product(s) into our system. We will notify by email once your replacement product is ready for delivery."
saswat23
Human Spambot
Today i returned my FSP SAGA-II 500W to Aditya Infotech for RMA. It isnt working at all. Even no current flow. They have asked me 7 days time for the replacement.
Though i have sent the PSU for RMA, I would like to know the actual problem. After switching on the UPS there is no light on the mobo. So, is it the PSU problem or has the mobo died. Actually the earthing is weak, so sometimes i get shocks when touching the back panel.
Is there any way i can check whether its the mobo problem? I want to check it myself at home. So, is there any such way?
Though i have sent the PSU for RMA, I would like to know the actual problem. After switching on the UPS there is no light on the mobo. So, is it the PSU problem or has the mobo died. Actually the earthing is weak, so sometimes i get shocks when touching the back panel.
Is there any way i can check whether its the mobo problem? I want to check it myself at home. So, is there any such way?
Borrow a PSU and power up only the basic compenents.
jerrin_ss5
Never give up!!
WD UPDATE:-
"Your replacement product(s) has been processed for delivery. If you do not receive your replacement product(s) within 7 business days from 11/11/2011, please contact us at 1800-200-5789."
jerrin_ss5
Never give up!!
@asingh - i don't think you would require bill just the serial number is enough as Skud has stated earlier the entire process is online.
If you want to check the warranty status - *websupport.wdc.com/warranty/serialinput.asp?custtype=end&requesttype=warranty&lang=en
And if you wanna apply for rma - *websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=en
As for whether replacing the drive is concerned if you can take the backup of all your data then give the hdd for RMA to be in the safer side.
And also after applying do call WD guys to make sure whether they would come and pickup the HDD or we our self would have to submit it as it has happened in my case.
If you want to check the warranty status - *websupport.wdc.com/warranty/serialinput.asp?custtype=end&requesttype=warranty&lang=en
And if you wanna apply for rma - *websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=en
As for whether replacing the drive is concerned if you can take the backup of all your data then give the hdd for RMA to be in the safer side.
And also after applying do call WD guys to make sure whether they would come and pickup the HDD or we our self would have to submit it as it has happened in my case.