papul1993
not a newbie.....
Well i would like to share my rma experience with 3 service centres:
1. My 500gb seagate hdd wasn't getting detected, so gave it for rma at "accel frontline", guwahati around 1st September, 2010. They said they will take around 4-5 days for the rma process. Neways i went there around 7th September. They told me its been sent from the kolkata centre and should reach me in 2-3 days time. Guess what, the hdd eventually reached me in the first week of October. I am very dissapointed at their service.
2. around the same time my zotac gpu went kaput. I took the card to "aditya infotech", nehru place, delhi. they took the card, examined it well and told me come back after a week. Later when i went there, they gave me a new card, no questioned asked. The only problem is that the rma process and request is only entertained between 3-5 pm.
3. Now this is a very recent issue. The bios of my Gigabyte EP31 DS3L got corrupted in the first week of October, 2010, so i send it for RMA at "Digilink", Guwahati. Firstly they refused to rma it saying it was out of warranty wheres the board was bought on jan,2009. I told them its possible to find the week of manufacture by using the serial no. they said they will look into it. after 4-5 calls and intervention from the rma manager, Mr. Rahul Kumar Shinde did my motherboard go for rma They fixed the bios and send it back to me after a MONTH time. When i got the mobo, it was completely dead. I called up the digilink people and they said they will give me a replacement board. The replacement board they suggested is G31 mobo which i think is not fair. They screw up my board and now they are insisting on me taking the G31. I simply don't know how to deal with these people.
dude this is what happens in Assam. Buying computer components in Assam sucks!! I dont know when the situation will improve.