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[sujoyp]

too bad...there is actually problem from bsnl side...It seems it was working fine initially then after 5th they begain charging...going to bsnl office is best idea

 

[baiju]

Hi,

I reside in Bangalore and I am using BSNL Combo 500 plan(Night 2an-8am Unlimited and Day time usage is 1.5GB).

Recently I found that my download during the time 2AM-8AM has been charged. I put uTorrent scheduler and went to sleep by 845pm. I am sure that No download happened till 2am. But BSNL has charged the entire download.

How can I rectify this problem.? Whom should be contacted? Any help please.

See below my download details.

Start Time : 13-02-2011 08:59:27 PM
Stop Time : 14-02-2011 07:29:47 AM
Download (KB) : 802924
Upload (KB) : 231874
Total Units (KB) : 1034798
Chargeable Units(KB) Excluding Night Unlimited: 1034798

Thanks in advance.

I also have the same plan since last 2009 December. At the time of installation, the engineer clearly gave me an advice: If you connect to broadband before 2am and let it continue, then it will not come under the free usage scheme and it will also be charged, That is, all data transfer from the time you started the connection to 8 am wii get charged. I think this is clearly stated in the bsnl website. So you should disconnect your net connection before 2am and establish fresh connection after 2 am. I connect my broadband at 2.10 am and continue up to 7.50 am to be on the safer side. I also noticed that data transfer up to 8 am is free and there after it gets charged. So whether you disconnect at 8 am or not, you should always connect only after 2 am. Also keep your computer time updated. Usually windows will do it automatically. It is better that you create a dial up connection rather than the always on connection. I used the windows task scheduler to resume the computer from sleep at 2.05 am and dial a connection at 2.10 am. Hope this clarifies your doubt.

 

[Hsakarp_kahtap]

too bad...there is actually problem from bsnl side...It seems it was working fine initially then after 5th they begain charging...going to bsnl office is best idea

welll sujay today when i check my unbilled amount is Rs.933 , i think the e-mail works but still have to visit the exchange tomorrow to create the dataone a/c + waiver on BB installation charges + earlier 20% discount issue and conform whether they have rectified it or not . attaching the screenshot for the same

 

[sujoyp]

welll sujay today when i check my unbilled amount is Rs.933 , i think the e-mail works but still have to visit the exchange tomorrow to create the dataone a/c + waiver on BB installation charges + earlier 20% discount issue and conform whether they have rectified it or not . attaching the screenshot for the same

Thats great...one of my friend have same type of connection like yours...he to dont have any portal ID or dataone account...he told me that the billed amount will come like that and at the end of month the free data will be discounted automatically and also it would be written on the bill like that

 

[sujoyp]

BSNL did it again I had 750 UL plan and I wanted to change it to 600Combo

Now previously they used to start the offer from 1st of every month..

This time they did it in between...I applied for change of plan on 24th and they started the plan on 24th evening itself....

Now I didnt know about this...and in 24th -28th I used 1.7gb of data

Now I dont understand how they sent me a extra usage bill of RS.2535...if its 1700 mb extra then 1700*0.2 thats like 340Rs

In my application I mentioned that change from 1st March 2011...this isnt my fault

Now will go to bsnl office for ***** discussion

 

[Hsakarp_kahtap]

BSNL did it again I had 750 UL plan and I wanted to change it to 600Combo

Now previously they used to start the offer from 1st of every month..

This time they did it in between...I applied for change of plan on 24th and they started the plan on 24th evening itself....

Now I didnt know about this...and in 24th -28th I used 1.7gb of data

Now I dont understand how they sent me a extra usage bill of RS.2535...if its 1700 mb extra then 1700*0.2 thats like 340Rs

In my application I mentioned that change from 1st March 2011...this isnt my fault

Now will go to bsnl office for ***** discussion

contact directly to general manager , do you have a copy of the application with receiving (signature of bsnl staff) ? if yes the write a direct mail to the nodal officer too . hope it will help you.

 

[sujoyp]

I have a copy of application but its not signed still will go tomorrow lets see what happens...will update here

 

[thetechfreak]

I have a copy of application but its not signed

I think there might be some problem for you. why isnt it signed ?


Best of luck anyway!

 

[Rockstar11]

I am on BSNL ULD 1350. The advertised speed on the website is 4mbps upto 20 GB but all I get is 2mbps (Around 220KB/s). What should I do?

It is a very common problem with 4 Mbps planned. Would have suggested to talk to SDE

SDE = Sub Divisional Engineer

Call customer care and ask for his no. (they normally give). He can check your settings from his end (as the cap is at exchange, not your home) and lift the cap

Most users got fruitful result. SDE is the right person to address this issue.

 

[sujoyp]

I think there might be some problem for you. why isnt it signed ?


Best of luck anyway!

I never faced this problem before...I gave them that copy and they stapeled it with some printed note....but it dont say that plan is changed..it says customer have applied for plan change

update : I went to their office and no one could find out why they charged me soo much...and they wont consider the application anyways signed or unsigned.

They said they will send my case to pune IT department and find out the result...if it less then they will adjust it with next bill

 

[R2K]

^^
hmm...thats the pain with these limited bandwidth connection..
thats why i opted for 750 UL plan...i mean i won't get into a cardiac arrest seeing the internet bill by the end of the month....

BTW how can we know the total amount of downloads we made with a UL plan

 

[sujoyp]

^^

BTW how can we know the total amount of downloads we made with a UL plan

U will find that on the bill itself...usage.

But it was not a mistake...if they had told me that the offer is changed at that moment itself I would have used it properly not like a unlimited one

 

[Rajesh345]

^^
hmm...thats the pain with these limited bandwidth connection..
thats why i opted for 750 UL plan...i mean i won't get into a cardiac arrest seeing the internet bill by the end of the month....

BTW how can we know the total amount of downloads we made with a UL plan

i use BSNL Portal \

>View Your PostPaid Usages

BSNL provided me with Portal UN and PW when i got my UL750+ Broadband connection


*img845.imageshack.us/img845/6439/unledoi.jpg

 

[R2K]

^^
that site is not even opening at my end

 

[sujoyp]

That sites open up at my home but are we suppose to check that daily...

 

[Pragadheesh]

Link: *www.thinkdigit.com/forum/broadband...blems-bsnl-dna-a201bei-modem.html#post1374762

PS: I have created a new thread, kindly give your views for resolving my problem either here or in the thread created.

 

[R2K]

my usage in bsnl site


and this is the graph...very useful to keep track of downloads
*lh3.googleusercontent.com/_9a5lKZR2-08/TYeVrf-yzXI/AAAAAAAAF54/NMeATZ-m44s/s800/chart.JPG

here u can see the blue mark is night download and pink is day usage...even MB is written below it

which is that software that you use to check the bandwidth usage

 

[Rajesh345]

which is that software that you use to check the bandwidth usage

he is using dataone bandwidth 3.1


How to check BSNL Broadband usage

 

[R2K]

While using that software its saying that it can't fetch the usage data from the bsnl website
I tried to check manually in the post paid section of the bsnl portal but is blank
earlier i used it to find the usage details but now it shows nothing or blank page.
Does this happen usually..BTW i am on BSNL 750 UL

 

[sujoyp]

no i dont find any problem like that...did you downloaded the correct version...there are 2 versions according to ip addresses..

this software is very useful coz bsnl sometimes doesnt opens up easily.