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[Complaint] Feels like Cheated, want complete replacement of ACER laptop...

vsmesolution

Broken In
I bought Acer 4820TG laptop around 6 months ago. Since then only I was facing problem with it. Earlier fan module was not working properly and it used to get shut down after over-heating. I called CC and technician visited me in soon. When he opened my laptop I found that the blade of the fan was broken and the broken Blade was not inside the case. Then after examining the body of laptop, I found that the fan came broken from the manufacturer side. There is not also enough space for a broken blade to come out also if it would have broken after packaging, it might have caused damage to other parts or scratch as blade can break only when its running.

I really don't understand What kind of Quality Check they do?

Then technician said that Motherboard and fan module will be changed and within 3-4 weeks the old parts were replaced.
Then again I faced similar problem, the fan was not working properly but it wasn't getting shut down. Then I checked the bottom of laptop and it was so much heated up that you can't put your finger for more than 2 seconds. Then I had to shut down the laptop after the use of 15 minutes or half an hour, I guess.

I called up CC and same technician visited me. I told him whole matter and he called I guess CC and was enquiring about bios update and the feedback from CC was surprsing they said, " Check kar ke dekh lo.". I mean they are running a company and when someone ask you about update that even of BIOS and they say, " try it". Never seen such Technical Helpline. I don't know what kind of person was there who said this. What if display goes off?

Then the technician put down the phone in anger.
He abused them and said *%^$(*& kuch nhi batate training mein yeh Acer wale bas laptop kholo aur jodd lo. ho gya. Sabse bekaar service hai Dell wale acche hai, customer ko problem hi nhi aati."

Then he just did something and everything was ok.

I was happy that fan is working again. Later I found that he changed the Graphic Mode from SWITCHABLE to DISCRETE. Because of this I can't switch to inbuilt GC and it was eating away my battery.

I felt like I was fooled, First by Company and then even by Technician.

I called upon him and asked him about the issue that I'm not able to switch. He told me that Since the motherboard is changed. Earlier motherboard BIOS version was 1.25 and your current motherboard BIOS version is V1.26 which is a successor. So you won't be able to switch GC. Now I was frustrated as I know he was wrapping up the matter. I just said Do whatever you want I want my laptop as it was earlier. Again he said he will change the motherboard.

But I'm fed up of all this thing. Enough is Enough.

So I called upon CC today noon and asked the representative to get me to the Senior most person, the call was disconnected, possible due to network problem. I called second time, there was some lady this time and she redirected me to someone senior. I was on hold for 1 minute and my call was disconnected from your end. I called upon 3rd time and this time I was talking to a guy named RITESH. I asked him to get me to the top most senior. He asked me problem and my details and finally the reply was Sorry Sir, this issue won't be solved by our senior. You are requested to send us an email. I don't know why someone is a senior when he don't have any authority.
I asked him 3-4 time to get me to the senior and everytime he was just fooling around the issue and was forcing me to mail.

Feeling Helpless, I just had to smashed the phone, as there was no other option.

As the company can send me a faulty or I can say Broken FAN, it can be possible that there are other faulty part in the laptop. I guess there is because the issue didn't get solved even after changing FAN MODULE and MOTHERBOARD.

Frankly saying I don't have any option for refund otherwise I would happily take my money back.


So please is there anyone who can help me or suggest me so that I can get new replaced laptop. I have mailed them a about this issue, waiting for reply.
 

noob

Cyborg Agent
Simple. threaten them that you are going to consumer court and have good contacts there also personally visit the main office in your city.

DELL is much much better than other laptop companies. They are into this business since long time.
 
OP
V

vsmesolution

Broken In
I don't think even if I threaten them about consumer court it will work. Coz they are agreeing on replacing part. I bought that online from Flipkart.com.
The dealer is in Delhi and I live in Himchal Pradesh.
 

ico

Super Moderator
Staff member
Go into BIOS and look for an option related to graphics. It will control whether you can use switchable/dyanamic graphics in the OS or not.
 

eagle_y2j

Youngling
I don't think even if I threaten them about consumer court it will work. Coz they are agreeing on replacing part. I bought that online from Flipkart.com.
The dealer is in Delhi and I live in Himchal Pradesh.

So what ?? if u will sue them they hav to represent themselves before court of ur district ..

Deficiency in service is there and you can reach court to get compensation + faulty laptop replaced
 
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OP
V

vsmesolution

Broken In
Go into BIOS and look for an option related to graphics. It will control whether you can use switchable/dyanamic graphics in the OS or not.


Dude thanks for the suggestion but here issue is not switching GC, the issue is that fan is not working properly almost all time if I choose switchable and in discrete sometimes this problem occur...
 

aCe: dAvE

Broken In
I don't think even if I threaten them about consumer court it will work. Coz they are agreeing on replacing part.
You dont have to threaten them. You go and lodge a complaint if need arises.
Since its under warranty, Acer has to replace the faulty parts. If say they cant or dont have the parts or old model or whatever, you tell them to give another model of the same value (since the 4820TG is discontinued they may give you the newer 5830TG but you need to pay some money to equal the rate) or refund the money. Either way Acer has to fix it.
I bought that online from Flipkart.com.
The dealer is in Delhi and I live in Himchal Pradesh.
How are flipkart and delhi related? err...what exactly are you talking about? :?
 

Anorion

Sith Lord
Staff member
Admin
some of this hardware is not designed for these latitudes its actually a common prolem (we are like marginally better than the sahara) and no better with other manufacturers being patient and trusting / making it clear ur depending em to help you out often gets a good response good luck
 
OP
V

vsmesolution

Broken In
ohh god its USB ports are also giving problem...
WTF....

I'm waiting till January and if they didn't replied, its not only gonna pain their arse and also be a bad starting of 2012....

Any idea how much will it cost me if I lodge a complaint against them in consumer court & fight for justice?
Do I have have to fight a case like normal cases of crimes are fought?
 
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eagle_y2j

Youngling
ohh god its USB ports are also giving problem...
WTF....

I'm waiting till January and if they didn't replied, its not only gonna pain their arse and also be a bad starting of 2012....

Any idea how much will it cost me if I lodge a complaint against them in consumer court & fight for justice?
Do I have have to fight a case like normal cases of crimes are fought?

100 Rupees Court Fees

No nothing like normal cases ,you can represent your case yourself before the court .(lawyer not needed)


PS: If you want to have query regarding filing case feel free to p.m. me !
 

hdsk.23

~ Harshdeep ~
DELL is much much better than other laptop companies. They are into this business since long time.

@noob
undoubtedly Dell gives best service, I would like to mention here that the parts used by DELL are all Grade B material.
Dell says we will replace your part within 2-3 days( which they do),
BUT I WANT TO ASK 1 SIMPLE QUESTION, WHY SO MUCH FREQUENTLY PARTS NEED TO BE REPLACED???

@vsmesolution
you are according to me out of time for the full replacement/money back.
I have done money back with Dell, as they have regulation to give money back within 6 months (my model was Dell XPS 1340, 1 time full laptop replace + then so many parts replaced + then money back)
I am not sure about acer! I would recommend you still to deal with company authorities via written complaint!
 

whitestar_999

Super Moderator
Staff member
I would like to mention here that the parts used by DELL are all Grade B material
do not make such claims especially online.

every company including apple has failed products.at least dell provide good service & after sales support.op mentioned that he sent email & contacted CC.acer's response was not good in this case & certainly not even close to dell support.
 

red dragon

Master troll
I feel sorry for the o.p,I had similar exprerience with hp,almost punched a technician after about 6 months of torture....eventually got a replacement...but it was not worth it.

Brands like HP,Acer do not have minimum business ethics atleast in India.

I became so disgusted with hp,that I have stopped using Windows laptop altogether and living a very peaceful life for a little over 2 years.
 

hdsk.23

~ Harshdeep ~
@whitestar_999

dude I have digged up soo much deep into Dell India, that you cannot even imagine!! this is not my experience saying about products quality, you can even yourself analyze the Business class models with Home series!! this secret I came to know when I got in touch with a service provider!!
And if I wrote everything here, surely you people not only will shocked but gonna say Dell bye bye……


& sorry for getting offtrack to the topic
 

Raaabo

Emperor
Staff member
Admin
Is this problem resolved? If not, send me a mail with all communication between you and the dealer / company. robert . smith @ 9dot9.in.
 
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