[Complaint] Cheated by Viewsonic - Resolved by Digit
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coderunknown
Retired Forum Mod
well, TopGear our national hero now. and ThinkDigit the platform.
avichandana20000
Cyborg Agent
can any one post the pic of that page in digit's mag?
(special request to krow)
(special request to krow)
coderunknown
Retired Forum Mod
^^ me2. want to read it.
Sid_gamer
Team Digit
Yes it was mentioned !!
Viewsonic really got a good beating....At least now they'll understand how to handle their customers...
OP
Yesterday around 5.50 p.m. Viewwsonic guys called me & asked me a few questions.
They wanted to if the replacement unit is working fine and whether I'm satisfied with it ?
Then they asked what was the problem that I faced with the previous monitor and what action was taken. Next they asked me if I've any suggestion for them.
This a silly joke i believe - first they were not listening to any of my complaints - have not agreed to send anyone to verify the problem. I mailed them and called them all in vain.
Now when Digit guys ( Hats off to them - they did a lot for me ) helped me they suddenly changed completely - they are now asking for customer satisfaction twice but all these will not change my impression about them.
They wanted to if the replacement unit is working fine and whether I'm satisfied with it ?
Then they asked what was the problem that I faced with the previous monitor and what action was taken. Next they asked me if I've any suggestion for them.
This a silly joke i believe - first they were not listening to any of my complaints - have not agreed to send anyone to verify the problem. I mailed them and called them all in vain.
Now when Digit guys ( Hats off to them - they did a lot for me ) helped me they suddenly changed completely - they are now asking for customer satisfaction twice but all these will not change my impression about them.
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asingh
Aspiring Novelist
^^
No point closing the barn door, once the horse has gone out. They are adding insult to injury by doing this. Typical Indian style of customer service. It only works when a stick is shoved up their a$$. And Digit did that gracefully. Imagine such a big company trying to worm their way out of an RMA. Giving bull sh$$ logic to the end consumer. TopGear, here is tech savvy and street smart, plus is vintage member here -- so had some advantages. Imagine what happens to normal users. They sigh...and dump the monitor, sell it for cheap get a new product. For me now VIEWSONIC = PATHETIC. I hope they read this.
No point closing the barn door, once the horse has gone out. They are adding insult to injury by doing this. Typical Indian style of customer service. It only works when a stick is shoved up their a$$. And Digit did that gracefully. Imagine such a big company trying to worm their way out of an RMA. Giving bull sh$$ logic to the end consumer. TopGear, here is tech savvy and street smart, plus is vintage member here -- so had some advantages. Imagine what happens to normal users. They sigh...and dump the monitor, sell it for cheap get a new product. For me now VIEWSONIC = PATHETIC. I hope they read this.
Returned back to thinkdigit forums after a longtime.
And guess what, the very first thread that I read, is like a edge of the seat action/thriller of Denzil Washington movies!
Thanks topgear, for sharing your problems and the solutions!
Thanks TeamDigit for being the most accessible editorial team.
And guess what, the very first thread that I read, is like a edge of the seat action/thriller of Denzil Washington movies!
Thanks topgear, for sharing your problems and the solutions!
Thanks TeamDigit for being the most accessible editorial team.
Cool Buddy
Wise Old Owl
wow, didn't know digit could help in this way too. I had similar issues with a lite on DVD writer around 3 years back. got damaged after 6 months of purchase, I gave it to service center. they returned a good piece after 3 months but didn't extend my warranty for this unused period. it again got damaged in the last month of warranty & i got it replaced again (in 3 months!). it survived for another 2 months, warranty was over by now. So bought an LG writer which I'm using for last 2 and half years. the irony, I had bought lite on because Digit had selected it as the best buy in their tests at that time! Have never recommended lite on to anyone after that.
BTW, congrats topgear, hope this monitor of yours lasts long coz you don't have warranty left.
BTW, congrats topgear, hope this monitor of yours lasts long coz you don't have warranty left.
(fighter) 
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