Lets see 
Discussion: The Rashi RMA experience thread
Update: Shop told me to bring the mobo.
pulkitpopli2004
Cyborg Agent
Product-Asus P7P55D-EVO
Distributor cum Service center-Rashi, Nehru Place, Delhi
Date of RMA-26th NoV 2011
Receive Date of the product- 24 Dec 2011
About their service -
Service is very poor. They start considering your problem after 20-30 calls.
It took around 1 month for just an RMA of Asus Motherboard which was only 10 months old.
They keep telling me "sir product is not available with us kindly take a credit note of Rs 6k-7k" and that too for a motherboard of around 11k.
Bt i was not willing to take such a low amount for a high end mobo.
They also gave me repaired mobo on 15th december i think. But just after checking i realised this mobo is also not working. So again i sent a mobo.
I kept calling Kamal from Rashi about RMA of my mobo And he was full of excuses.
And after lil-bit of abusing and all. I got my mobo. Working fine now.
Distributor cum Service center-Rashi, Nehru Place, Delhi
Date of RMA-26th NoV 2011
Receive Date of the product- 24 Dec 2011
About their service -
Service is very poor. They start considering your problem after 20-30 calls.
It took around 1 month for just an RMA of Asus Motherboard which was only 10 months old.
They keep telling me "sir product is not available with us kindly take a credit note of Rs 6k-7k" and that too for a motherboard of around 11k.
Bt i was not willing to take such a low amount for a high end mobo.
They also gave me repaired mobo on 15th december i think. But just after checking i realised this mobo is also not working. So again i sent a mobo.
I kept calling Kamal from Rashi about RMA of my mobo And he was full of excuses.
And after lil-bit of abusing and all. I got my mobo. Working fine now.
Ok guys, an update:
I Have been in regular contact with Tapan Sarkar @Asus and had communicated with Chandan and Abhishek of the RMA department @Rashi.
Today Tapan told me that the service work was done on the mobo and I should contact Rashi on monday to find out when I can pick up the board.
I told him clearly that I want a replacement if the board is not in satisfactory condition.
If they dont I will boycott Rashi, asus and any other brand sold by Rashi, and request the others to do exactly the same.
I Have been in regular contact with Tapan Sarkar @Asus and had communicated with Chandan and Abhishek of the RMA department @Rashi.
Today Tapan told me that the service work was done on the mobo and I should contact Rashi on monday to find out when I can pick up the board.
I told him clearly that I want a replacement if the board is not in satisfactory condition.
If they dont I will boycott Rashi, asus and any other brand sold by Rashi, and request the others to do exactly the same.
saswat23
Human Spambot
Product: Asus P8H67-M EVO
Date of purchase: 13-04-2011
Distributor cum Service center: Rashi Peripherals, Saheed Nagar, BBSR (Bhubaneswar)
RMA No.: 320000004834
RMA challan number: 10542300 (its the I/W Ch No.)
Name of the shop and location: Targous Technology, Plot-No.103 (1st Floor), Saheed Nagar, Bhubaneswar
City: Bhubaneswar
Date of RMA: 29-11-2011
Receive Date of the product: 30-12-2011
About their service:
The day i submitted was Tuesday or Wednesday IMO. They told they would shipping the board (on Saturday of that week) to Mumbai as it was a high-end board and it couldn't be checked in Bhubaneswar. Initially the Staff gave a 20 days time for RMA. When I called them on 20th day, they said board has not yet reached, and again extended it to 3 days more and continuing this way they extended up to 30th ( i.e 11 days more than the desired time). So, they took a month for the RMA.
Moreover I thought they would be giving me a new Mobo, but instead they gave me my old board by repairing it.
Packaging and condition of Product:
The board seemed dusty. The staff just took out a white coloured motherboard box, took my board out of it and simply handed over to me that way. When i asked for the cover, he denied. He didn't even return the motherboard's grey polythene packet in which he had sent the board. Instead he wrapped the board in a newspaper and handed over to me. Hopefully i had been with my brother, so i could carry it safely with me on 2 wheeler else i would have ended up breaking the board while traveling.
Really very disappointing service
Date of purchase: 13-04-2011
Distributor cum Service center: Rashi Peripherals, Saheed Nagar, BBSR (Bhubaneswar)
RMA No.: 320000004834
RMA challan number: 10542300 (its the I/W Ch No.)
Name of the shop and location: Targous Technology, Plot-No.103 (1st Floor), Saheed Nagar, Bhubaneswar
City: Bhubaneswar
Date of RMA: 29-11-2011
Receive Date of the product: 30-12-2011
About their service:
The day i submitted was Tuesday or Wednesday IMO. They told they would shipping the board (on Saturday of that week) to Mumbai as it was a high-end board and it couldn't be checked in Bhubaneswar. Initially the Staff gave a 20 days time for RMA. When I called them on 20th day, they said board has not yet reached, and again extended it to 3 days more and continuing this way they extended up to 30th ( i.e 11 days more than the desired time). So, they took a month for the RMA.
Moreover I thought they would be giving me a new Mobo, but instead they gave me my old board by repairing it.
Packaging and condition of Product:
The board seemed dusty. The staff just took out a white coloured motherboard box, took my board out of it and simply handed over to me that way. When i asked for the cover, he denied. He didn't even return the motherboard's grey polythene packet in which he had sent the board. Instead he wrapped the board in a newspaper and handed over to me. Hopefully i had been with my brother, so i could carry it safely with me on 2 wheeler else i would have ended up breaking the board while traveling.
Really very disappointing service
Last edited:
So, I went to the Rashi service centre today.
I saw the returns/delivery centre, and oh my god...manhandling is an understatement.
They had fixed my board by gluing on some BS. Talk about quality control...
BUT, the main reason I had sent the board in the first place (RAM slot), had not been fixed at all :rage:
So Mr. Abhijeet, service head, told his people to fix it immediately. But after 25 minutes he told me to bring my own RAM and CPU tomorrow, as he had to bring the Mumbai office into the loop, and get service manuals from Mumbai. Couldn't be done today; I had to go elsewhere.
Rashi is epic fail.
He did give me his number though.
I saw the returns/delivery centre, and oh my god...manhandling is an understatement.
They had fixed my board by gluing on some BS. Talk about quality control...
BUT, the main reason I had sent the board in the first place (RAM slot), had not been fixed at all :rage:
So Mr. Abhijeet, service head, told his people to fix it immediately. But after 25 minutes he told me to bring my own RAM and CPU tomorrow, as he had to bring the Mumbai office into the loop, and get service manuals from Mumbai. Couldn't be done today; I had to go elsewhere.
Rashi is epic fail.
He did give me his number though.
Yes. Everything will be done in front of me and they will have to pay if any damage is caused by them.
Those *******s, I went with my dad to his shop today because it is very close to the service centre (20 minute brisk walk).
Abhijeet had told me to call him before coming to the service centre. Today he reversed his position. Told me that coming today won't do anything. Now he is gonna send the ****ing board to Mumbai again to get the RAM slot replaced. Told me to call him in the evening to find out the time it will take for this.
Those *******s, I went with my dad to his shop today because it is very close to the service centre (20 minute brisk walk).
Abhijeet had told me to call him before coming to the service centre. Today he reversed his position. Told me that coming today won't do anything. Now he is gonna send the ****ing board to Mumbai again to get the RAM slot replaced. Told me to call him in the evening to find out the time it will take for this.
d6bmg
BMG ftw!!
^^ THis sucks one again. Why aren't they replacing your board?? From the post of your it sounds like they are spending their own money to replace your board and that's why they are not replacing. I don't understand why these type of distributors keep doing sh!t like this. They are only importer who have certain percentage of profit with every sell recorded, nothing more, noting less. :-/
I have repeatedly told Asus to get the mobo replaced, to no effect.
My dad had a chat with the asus manager Tapan. Tapan will be calling back in an hour or so.
My dad had a chat with the asus manager Tapan. Tapan will be calling back in an hour or so.
d6bmg
BMG ftw!!
Please let us know the result of the conversation.
Rashi
made that up. Asus replace their motherboard if it is under warranty.
****er switched his phone off.*www.thinkdigit.com/forum/images/smilies/icon_mad.gif
So I called Abhijeet again. Tried to sweet talk me into submitting to his decisions. He said it was gonna take one more week. He said they would have replaced the board if it was still available (as if; and you guys can show him that it is still available right?). So I asked him if I showed him stock availability,would he get the board for me or not. He asked me where it was available. I told him in Mumbai/Delhi (I saw the board online).
BTW the PCB repair they carried out involved hot glue and wire soldering
I told him that I use 4 GPUs (slightly exaggerated claim; I do use 3
) and that the heat would melt that glue and the fix was unacceptable.I have warned him that 1 week=7 days, and it should not become 8 days whatsoever be the problem. After that I am gonna trash-talk to him in his office.
I would like to request all of my fellow TDF members to help me find physical store stock of the Rampage III Extreme mobo, wherever it may be in the country (this is Rashi after all) so that I can get those runts to replace my board (hopefully).
MegaMind
Human Spambot
Buy Asus Rampage III Extreme Motherboard India, Mumbai, Pune, Bangalore, Delhi @ Best Price
Asus Rampage III Extreme
Theitdepot - Asus Rampage III Extreme 24GB DDR3 Intel Motherboard
ASUS - ::::::::::The Ultimate IT Solutions::::::::::
You're a life saver brother!!
But I must inform you that the IT Depot does not have it in stock (if you look at the page).
Contacted Abhijeet again. Now he is saying that they cannot buy a board back and whatnot after selling it (excuses, excuses).
Also found it here : Asus Rampage III Extreme Intel X58
But I must inform you that the IT Depot does not have it in stock (if you look at the page).
Contacted Abhijeet again. Now he is saying that they cannot buy a board back and whatnot after selling it (excuses, excuses).
Also found it here : Asus Rampage III Extreme Intel X58
MegaMind
Human Spambot
yes. Tapan Sarkar is the eastern region service manager.
d6 I had told abhijeet exactly that-MD has the board. If you read my post again, you will see that I wrote that he said that they cannot buy back a board that has already been sold.
BTW I have used the escalation option in the Asus website. Lets see.
d6 I had told abhijeet exactly that-MD has the board. If you read my post again, you will see that I wrote that he said that they cannot buy back a board that has already been sold.
BTW I have used the escalation option in the Asus website. Lets see.