Discussion: The Rashi RMA experience thread
avichandana20000
Cyborg Agent
As usual Rashi has again excercised their old tricks upon me. As per their date i went to their office today i.e. 20/9/2011. They said they have tested and everything is ok. They handed over the product and signed the challan. Late at night i came back to my home with the keyboard. after plugging in and installing the software freshly i started typing. This message is typed from Logitech G110 As you can see the keyboard is working perfectly but the LED problem is as it is for which I have RMAed the product.
ImageShack® - Online Photo and Video Hosting
THE VIDEO
pls suggest now.
avichandana20000
Cyborg Agent
i am writing in their forum parallely to TDF.
RMA OF LOGITECH G110 - Logitech Forums
waiting for their reply. but they are not sharing any contact numbers for the customer care manager of my region.
RMA OF LOGITECH G110 - Logitech Forums
waiting for their reply. but they are not sharing any contact numbers for the customer care manager of my region.
OP
The Sorcerer
oh wow...Xenforo!!!
You might want to put this thread's link over there. This pretty much should be enough to show them that Rashi is a central Pain in the hole-where-the-sun-doesn't-shine.
avichandana20000
Cyborg Agent
i have done that too in my first post in their forum.
curious_tech
Broken In
ahhh.. how abt Mine(long story bt the truth)-
Lets start with Very Beginning, I was Young Kid- learning Computers, I used to Hang out at Lamington Road frequently but could not guess the Reliable and trusted Component Provider. I used to confuse among all companies. Later when I went with My Professor as part of Course I have been told to look for ASUS Products. Why?? was My Question & Simplistic answer- "Quality, Service, Features, Price, Reliability & so on. Dictionary will end but Praise for ASUS Products never".
I Built First upgrade to AM3 Platform 2-3 yrs ago. Without even thinking for a minute I went for Asus M3N78 LE board...only for those words by my Professor ..neah..not at all, Searched a Lot about ASUS Company and found the results those are really Pleasant and Encouraging to go for ASUS Products.
But actual Drama was yet to begin, Board Failed a year later only to get a REAL TASTE OF ASUS SERVICE CENTER RUN BY RASHI PERIPHERALS.
Believe or not I actually did afraid when I went RASHI Service Center Lamington Road for the First time. Reason- Crowd waiting which can easily be compared to Ganesh Visarjan at Chaupati...Trust me it was !!
Most customers with Failed Motherboards forced me to rethink what did i Purchase, Never mind Submitted board with Hope to get a Proper Replacement.
To my surprise when I went to collect the Board, It was handed over to me as it is saying no problem with Board & other components must be responsible.
Huh..!! Only God Knows How many times I requested, it was annoying as I damn sure that board itself is defective. Went to Hardware shop & confirmed the issue. Next time I brought his LetterHead with problem clearely written on it but it resulted in nothing but a Lot of Pain. The guys just not ready to listen it and Manager Mr. Sharma himself was so arrogant that he simply refused to accept board. I RMAed all other components despite proper working condition and tried but the Display issue I was facing remain as it is. I was much unaware of ASUS Headquarters neither Toll Free Number had been launched nor way to register Complain at Consumer Forum. As I said earlier only God Knows how I spent each and every day with faulty board. But the day arises when board again showed its defectiveness and this time I got replacement about after 5-6 months later. Initially I had been offered for DDR3 Platform but it was newly launched and RAM was bit costly which was not affordable to me so later M4N78 Pro board i got as replacement.
I do not know what went wrong but the M4N78 Pro Board failed just few weeks ago, submitted for RMA. Went after 1 week & I requested to consider me few minutes before scheduled working time as I wanted to reach my office as early as I could. Off course the Excuses from RASHI Staff were there saying "we can not start before our Working Hours", I pleaded to consider me in point of view of Humanity, the only thing in return I saw is Laugh at Me...it did hurt but did not express...anyways!!
As soon as I enter the Manager Mr.Sharma asked engineer to check board....what???.. I wait for 1week, I called before collecting Replacement, I obtained Permission to reach office bit Late & what I got in return??
What RASHI STAFF did in entire week?
Never mind but I called before collecting then why I had been told to Collect Board?
Isn't it so called Pathetic Experience?
is this ASUS SERVICE? WELL REPUTED COMPANY'S SERVICE?
For these all Customers like me Purchase ASUS Motherboard?
Think !! RASHI PERIPHERALS as Distributor may be OK!! but as a SERVICE CENTER its dead end towards Customer's Dis Belief about ASUS Products.
So what Happened next?...The Board Failed...non Repairable, First time, I had a very Angry Arguments, No Stock for DDR2 Platform ok at least I should be given DDR3 Replacement but ASUS SERVICE CENTER run by dearest RASHI PERIPHERALS asked me to pay Rs.1000/- & get DDR3 Board...wow!! impressed me really thinking HOW CHEAP & POOR SERVICE is for company like ASUS
After few Hick-ups I had been given Credit Note; it was not satisfactory step adding more tension to me as I have to go again to Collect Cheque.
Now second story about RTN13-U Router, purchased on Sept. 10, Failed in January 11. Replaced with New Sealed. Failed again in July..last month. Got replaced with Faulty one & now again given it for Replacement. First Router had to be replaced because it was Not Powering ON, the replacement work till July last month. Issue with it- WAN PORT Stop detecting & Not Powering ON. New replacement showing same Problem no WAN PORT Detection. But to be my Surprise Box was not sealed & has usage signs. Power adapter was UK BASED...are INDIAN SOCKETS Compatible with UK STANDARD? spent some bucks buying Socket adapter. I do notify this to RASHI, but Manager showed his Rude, arrogant, dis satisfactory behavior & how customer should be treated at service center, in Hindi "Bahot hi Battamis Insan he voh, Grahak se kaise Pesh aaye uska koi Gyan nahi Hai". I have no time for arguments or I would surely taught him how Customer should be Treated.
Lets get back to new replacement, so frustrated I was; called ASUS TOLL FREE only to hear that "Pls get your Product Replaced". Searched Google for ASUS Representative, Got contact number of Dear Mr.Kadam who insisted me contacting Mr.Kishor. Kishor ji immediately arrange Pick Up & Technical Department confirmed that ROUTER IS FAILED AGAIN. The Product got replaced with Proper working & also get it delivered immediately. PROMPT SERVICE.
I remembered those words by my Professor. And I can Proudly say that None of the Word can not Matches the MY EXPERIENCE. I trust ASUS Products not For Such PATHETIC & MOST DIS SAPPOINTING SERVICE, not FOR FREQUENT FAILURE OF PRODUCTS.
I also would like to share What People say about RASHI PERIPHERALS SERVICE CENTER especially when it comes to ASUS.
I am writing down some REAL STATEMENTS of People I met since my First Visit to last visit in July month. Believe it or not Its Totally Upto You.
Customer 1: Rashi Ka service sabse ghatiya hai, Kya is liye ASUS ka board lene ka?
Customer 2: Me dopahar ko aaya 1 baje, itna Lamba line tha, current token no. 72 tha aur mera 110 tha, 5.30 baje tak rukna pada, Number aaya to rashi vala bole kal aajao & then abuses.
Customer 3: Me pichle 2-3ghante se counter pe khada hun fir bhi muze replacement nahi mil rahi he, abhi bol 3-4 din ke baad aajao.
Customer 4: No Handy Replacement for SAME PLATFROM, I had been told to switch to new platform...abuses!!
Customer 5: I'm working as sales person with Computer shop this is my 25th visit to rashi peripherals, kya bekar quality ka motherboards ASUS banate he? Gigabyte aur MSI ka ek bhi complaint nahi aur kabhi aayega to Instant replacement hota hai, Yahan Rashi me bahot magachmaari karna padta hai, kuch kaam ka nahi service center. Seth ne to asus board lena kam hi kar diya he....abuses.
What staff say:
Staff 1: ASUS ka quality bahot kharab hota ja raha he, roj kitna motherboards aaate hai
Staff 2: Fed up with this, Everyday there is Long Queue of Customers, staff is not enough at all to handle that much Traffic
Staff 3: (When I was about argue because of Motherboard RMA) Sharma(Manager) bekar insan hai, aap gussa mat nikalo, kisi ka nahi sunta voh, jyada shaana samzta apne aap ko
Staff 4: Daily overload of Motherboards, ASUS Solely responsible for such Poor Quality boards
WISH I COULD RECORD THIS ALL AND PROVIDE IT AS EVIDENCE BUT UNFORTUNATELY COULD NOT.
To Confirm some factors like Traffic of Customers I personally visited MSI, GIGABYTE, ASROCK, INTEL Service Centers, Sad news for ASUS. ASUS SERVICE CENTER is no way near to those Company's Quality of Customer Service. In fact I had brief chat with Many Customers, Some employee of Retailers & heard only one thing- THE SERVICE IS WAY BETTER.
The traffic is significantly low even in peak hours between 2PM-5PM.
Online Links for reference-
First AM3+ Listing in India
Rashi Peripherals Service (XFX 8600GT) - Page 2
Poor Asus Service in Kolkata by Rashi Peripherals
Illegal withdrawal of service commitment by rashi peripherals
Finally,
I request ASUS to Look what they are Providing to Consumer. Send your Staff to various SERVICE CENTERS, take surveys, chat with Customers waiting in Queue, chat with RASHI Employees by taking them in Confidence.....And I am 99.99% Confident you will Come with same Conclusion as that of Mine !!.. take my WORDS !!
INDIA is Growing Economy, Consumers are Expecting Excellent Built Quality and Service & I am afraid to say ASUS is Lacking. Launching New Products and Marketing isn't the only thing But Keep an EYE On MONTHLY FAILURE RATIO...most important! & AFTER SALES SERVICE of course. Its the time ASUS Should Establish their OWN SERVICE CENTER NOT LIMITING TO MOTHERBOARDS BUT FOR ALL PRODUCTS. Get People feel why they should Purchase ASUS PRODUCTS, why ASUS COMPANY is upheld in USA, EUROPEAN MARKET.
I am Member of Some TECHNOLOGY RELATED Forums since last Four Years. I had discussion with various Enthusiasts and Overclockers. Their only complaint is Poor RMA for ASUS Products so except Motherboards with less failure Ratio like CROSSHAIR, RAMPAGE, MAXIMUS, SABERTOOTH these guys do not go for Mid-High Level ASUS Motherboards & instead satisfy on MSI, Gigabyte Products.
ASUS should allocate some Team Members on various Technology FORUMS, WEBSITES to understand View Points, Feedbacks, Suggestions of these System Builders, Overclockers & other Customers. People here openly Express what they Feel. On Such FORUMS, WEBSITES a Customer should be able to Directly Approach Technical & Support Team Members.
For Me,
I have Said ENOUGH. After these all Incidents Its END OF JOURNEY with ASUS. I expect a Lot, I bear a Lot & I tackle a Lot & what I received is a COMPLETE DISPLEASURE EXPERIENCE for being LOYAL & RESPECTING ASUS. Its Just Not me but 60%-70% ASUS Customers faced this....A True Fact!
Taking these things on FACEBOOK and other social Websites is matter of few seconds. I have lot to say in Public. But I have no intention of Gaining false Popularity, I want to keep this Matter Between the COMPANY AND THE CUSTOMER and Hope it should be treated with Privacy and Great Care.
Its Humble Request to Mr. Vinay Shetty & His ASUS INDIA TEAM to look into matter briefly and Respond it not Verbally but by IMPLEMENTATION.
Kindly keep in Mind, Take Actions that should benefit Customers First & then comes the Company. I hope in few days not even in months nor in years ASUS will raise its BAR & will Gain Reputation much more than in USA & Europe in QUALITY, FAILURE RATIO, AFTER SALES SERVICE.
Lets start with Very Beginning, I was Young Kid- learning Computers, I used to Hang out at Lamington Road frequently but could not guess the Reliable and trusted Component Provider. I used to confuse among all companies. Later when I went with My Professor as part of Course I have been told to look for ASUS Products. Why?? was My Question & Simplistic answer- "Quality, Service, Features, Price, Reliability & so on. Dictionary will end but Praise for ASUS Products never".
I Built First upgrade to AM3 Platform 2-3 yrs ago. Without even thinking for a minute I went for Asus M3N78 LE board...only for those words by my Professor ..neah..not at all, Searched a Lot about ASUS Company and found the results those are really Pleasant and Encouraging to go for ASUS Products.
But actual Drama was yet to begin, Board Failed a year later only to get a REAL TASTE OF ASUS SERVICE CENTER RUN BY RASHI PERIPHERALS.
Believe or not I actually did afraid when I went RASHI Service Center Lamington Road for the First time. Reason- Crowd waiting which can easily be compared to Ganesh Visarjan at Chaupati...Trust me it was !!
Most customers with Failed Motherboards forced me to rethink what did i Purchase, Never mind Submitted board with Hope to get a Proper Replacement.
To my surprise when I went to collect the Board, It was handed over to me as it is saying no problem with Board & other components must be responsible.
Huh..!! Only God Knows How many times I requested, it was annoying as I damn sure that board itself is defective. Went to Hardware shop & confirmed the issue. Next time I brought his LetterHead with problem clearely written on it but it resulted in nothing but a Lot of Pain. The guys just not ready to listen it and Manager Mr. Sharma himself was so arrogant that he simply refused to accept board. I RMAed all other components despite proper working condition and tried but the Display issue I was facing remain as it is. I was much unaware of ASUS Headquarters neither Toll Free Number had been launched nor way to register Complain at Consumer Forum. As I said earlier only God Knows how I spent each and every day with faulty board. But the day arises when board again showed its defectiveness and this time I got replacement about after 5-6 months later. Initially I had been offered for DDR3 Platform but it was newly launched and RAM was bit costly which was not affordable to me so later M4N78 Pro board i got as replacement.
I do not know what went wrong but the M4N78 Pro Board failed just few weeks ago, submitted for RMA. Went after 1 week & I requested to consider me few minutes before scheduled working time as I wanted to reach my office as early as I could. Off course the Excuses from RASHI Staff were there saying "we can not start before our Working Hours", I pleaded to consider me in point of view of Humanity, the only thing in return I saw is Laugh at Me...it did hurt but did not express...anyways!!
As soon as I enter the Manager Mr.Sharma asked engineer to check board....what???.. I wait for 1week, I called before collecting Replacement, I obtained Permission to reach office bit Late & what I got in return??
What RASHI STAFF did in entire week?
Never mind but I called before collecting then why I had been told to Collect Board?
Isn't it so called Pathetic Experience?
is this ASUS SERVICE? WELL REPUTED COMPANY'S SERVICE?
For these all Customers like me Purchase ASUS Motherboard?
Think !! RASHI PERIPHERALS as Distributor may be OK!! but as a SERVICE CENTER its dead end towards Customer's Dis Belief about ASUS Products.
So what Happened next?...The Board Failed...non Repairable, First time, I had a very Angry Arguments, No Stock for DDR2 Platform ok at least I should be given DDR3 Replacement but ASUS SERVICE CENTER run by dearest RASHI PERIPHERALS asked me to pay Rs.1000/- & get DDR3 Board...wow!! impressed me really thinking HOW CHEAP & POOR SERVICE is for company like ASUS
After few Hick-ups I had been given Credit Note; it was not satisfactory step adding more tension to me as I have to go again to Collect Cheque.
Now second story about RTN13-U Router, purchased on Sept. 10, Failed in January 11. Replaced with New Sealed. Failed again in July..last month. Got replaced with Faulty one & now again given it for Replacement. First Router had to be replaced because it was Not Powering ON, the replacement work till July last month. Issue with it- WAN PORT Stop detecting & Not Powering ON. New replacement showing same Problem no WAN PORT Detection. But to be my Surprise Box was not sealed & has usage signs. Power adapter was UK BASED...are INDIAN SOCKETS Compatible with UK STANDARD? spent some bucks buying Socket adapter. I do notify this to RASHI, but Manager showed his Rude, arrogant, dis satisfactory behavior & how customer should be treated at service center, in Hindi "Bahot hi Battamis Insan he voh, Grahak se kaise Pesh aaye uska koi Gyan nahi Hai". I have no time for arguments or I would surely taught him how Customer should be Treated.
Lets get back to new replacement, so frustrated I was; called ASUS TOLL FREE only to hear that "Pls get your Product Replaced". Searched Google for ASUS Representative, Got contact number of Dear Mr.Kadam who insisted me contacting Mr.Kishor. Kishor ji immediately arrange Pick Up & Technical Department confirmed that ROUTER IS FAILED AGAIN. The Product got replaced with Proper working & also get it delivered immediately. PROMPT SERVICE.
I remembered those words by my Professor. And I can Proudly say that None of the Word can not Matches the MY EXPERIENCE. I trust ASUS Products not For Such PATHETIC & MOST DIS SAPPOINTING SERVICE, not FOR FREQUENT FAILURE OF PRODUCTS.
I also would like to share What People say about RASHI PERIPHERALS SERVICE CENTER especially when it comes to ASUS.
I am writing down some REAL STATEMENTS of People I met since my First Visit to last visit in July month. Believe it or not Its Totally Upto You.
Customer 1: Rashi Ka service sabse ghatiya hai, Kya is liye ASUS ka board lene ka?
Customer 2: Me dopahar ko aaya 1 baje, itna Lamba line tha, current token no. 72 tha aur mera 110 tha, 5.30 baje tak rukna pada, Number aaya to rashi vala bole kal aajao & then abuses.
Customer 3: Me pichle 2-3ghante se counter pe khada hun fir bhi muze replacement nahi mil rahi he, abhi bol 3-4 din ke baad aajao.
Customer 4: No Handy Replacement for SAME PLATFROM, I had been told to switch to new platform...abuses!!
Customer 5: I'm working as sales person with Computer shop this is my 25th visit to rashi peripherals, kya bekar quality ka motherboards ASUS banate he? Gigabyte aur MSI ka ek bhi complaint nahi aur kabhi aayega to Instant replacement hota hai, Yahan Rashi me bahot magachmaari karna padta hai, kuch kaam ka nahi service center. Seth ne to asus board lena kam hi kar diya he....abuses.
What staff say:
Staff 1: ASUS ka quality bahot kharab hota ja raha he, roj kitna motherboards aaate hai
Staff 2: Fed up with this, Everyday there is Long Queue of Customers, staff is not enough at all to handle that much Traffic
Staff 3: (When I was about argue because of Motherboard RMA) Sharma(Manager) bekar insan hai, aap gussa mat nikalo, kisi ka nahi sunta voh, jyada shaana samzta apne aap ko
Staff 4: Daily overload of Motherboards, ASUS Solely responsible for such Poor Quality boards
WISH I COULD RECORD THIS ALL AND PROVIDE IT AS EVIDENCE BUT UNFORTUNATELY COULD NOT.
To Confirm some factors like Traffic of Customers I personally visited MSI, GIGABYTE, ASROCK, INTEL Service Centers, Sad news for ASUS. ASUS SERVICE CENTER is no way near to those Company's Quality of Customer Service. In fact I had brief chat with Many Customers, Some employee of Retailers & heard only one thing- THE SERVICE IS WAY BETTER.
The traffic is significantly low even in peak hours between 2PM-5PM.
Online Links for reference-
First AM3+ Listing in India
Rashi Peripherals Service (XFX 8600GT) - Page 2
Poor Asus Service in Kolkata by Rashi Peripherals
Illegal withdrawal of service commitment by rashi peripherals
Finally,
I request ASUS to Look what they are Providing to Consumer. Send your Staff to various SERVICE CENTERS, take surveys, chat with Customers waiting in Queue, chat with RASHI Employees by taking them in Confidence.....And I am 99.99% Confident you will Come with same Conclusion as that of Mine !!.. take my WORDS !!
INDIA is Growing Economy, Consumers are Expecting Excellent Built Quality and Service & I am afraid to say ASUS is Lacking. Launching New Products and Marketing isn't the only thing But Keep an EYE On MONTHLY FAILURE RATIO...most important! & AFTER SALES SERVICE of course. Its the time ASUS Should Establish their OWN SERVICE CENTER NOT LIMITING TO MOTHERBOARDS BUT FOR ALL PRODUCTS. Get People feel why they should Purchase ASUS PRODUCTS, why ASUS COMPANY is upheld in USA, EUROPEAN MARKET.
I am Member of Some TECHNOLOGY RELATED Forums since last Four Years. I had discussion with various Enthusiasts and Overclockers. Their only complaint is Poor RMA for ASUS Products so except Motherboards with less failure Ratio like CROSSHAIR, RAMPAGE, MAXIMUS, SABERTOOTH these guys do not go for Mid-High Level ASUS Motherboards & instead satisfy on MSI, Gigabyte Products.
ASUS should allocate some Team Members on various Technology FORUMS, WEBSITES to understand View Points, Feedbacks, Suggestions of these System Builders, Overclockers & other Customers. People here openly Express what they Feel. On Such FORUMS, WEBSITES a Customer should be able to Directly Approach Technical & Support Team Members.
For Me,
I have Said ENOUGH. After these all Incidents Its END OF JOURNEY with ASUS. I expect a Lot, I bear a Lot & I tackle a Lot & what I received is a COMPLETE DISPLEASURE EXPERIENCE for being LOYAL & RESPECTING ASUS. Its Just Not me but 60%-70% ASUS Customers faced this....A True Fact!
Taking these things on FACEBOOK and other social Websites is matter of few seconds. I have lot to say in Public. But I have no intention of Gaining false Popularity, I want to keep this Matter Between the COMPANY AND THE CUSTOMER and Hope it should be treated with Privacy and Great Care.
Its Humble Request to Mr. Vinay Shetty & His ASUS INDIA TEAM to look into matter briefly and Respond it not Verbally but by IMPLEMENTATION.
Kindly keep in Mind, Take Actions that should benefit Customers First & then comes the Company. I hope in few days not even in months nor in years ASUS will raise its BAR & will Gain Reputation much more than in USA & Europe in QUALITY, FAILURE RATIO, AFTER SALES SERVICE.
^^ I'll reconsider what product to suggest and Rashi sucks at everything - from after sales service to men/customer/after sales service management and this is going for a long period of time but the most strange part is the brands Rashi deals with not much interested in improving the quality of after sales service.
it's not possible for everyone to contact higher officials of manufacturers and if to get proper after sales service we have to contact higher officials each and every time it means a bad example of after sales service - good quality of after sales service should be easily available to most of the customers.
Manufacturers should pressurize dealers ( if they have to provide after sales service through dealers ) to give better after sales service and take steps ( not only promises ) to improve the quality of after sales service - we have a large market but why we can't get same quality of service like UK/US citizens get ?? We should get the REAL value of our money
The quality of their product testing and the knowledge of their of service engineers is pathetic at best and there lots off true but funny and annoying events about this.
Contact the shop from which you have bought the product and tell them about the issue.
it's not possible for everyone to contact higher officials of manufacturers and if to get proper after sales service we have to contact higher officials each and every time it means a bad example of after sales service - good quality of after sales service should be easily available to most of the customers.
Manufacturers should pressurize dealers ( if they have to provide after sales service through dealers ) to give better after sales service and take steps ( not only promises ) to improve the quality of after sales service - we have a large market but why we can't get same quality of service like UK/US citizens get ?? We should get the REAL value of our money
The quality of their product testing and the knowledge of their of service engineers is pathetic at best and there lots off true but funny and annoying events about this.
Contact the shop from which you have bought the product and tell them about the issue.
OP
The Sorcerer
oh wow...Xenforo!!!
That Mr Sharma is very arrogant, even with me. Irrespective of the people and the number of boards he's just like one of those govt. employee types who just doesn't want to get up and starts barking at people.
Do remember, its absolutely important to post Rashi RMA challan number on the same post of the complaint. More people speak out more easier it is for people to keep a track on things.
Do remember, its absolutely important to post Rashi RMA challan number on the same post of the complaint. More people speak out more easier it is for people to keep a track on things.
Last edited:
avichandana20000
Cyborg Agent
@curious_tech You are requested to put the RMA CHALLAN NUMBER and All that required to give TDF a rock solid base for our own benefit otherwise this long story will remain story only and not a fact.
OP
The Sorcerer
oh wow...Xenforo!!!
For those who are interested, this is what Rashi claims about their service
[YOUTUBE]Lv8OKWuNJU4[/YOUTUBE]
[YOUTUBE]Lv8OKWuNJU4[/YOUTUBE]
Sharing my freind's recent incident with Rashi
1)My freind XFX 4670 purchased in December(end- dont remember exact date)2010 went kaput in September 2011 end.
2) We went to Rashi service centre@Nagpur for replacement. They accepted it for replacement and the reason specified on reciept was burnt PCB.
3) They told that they will send it to Mumbai for repairing which will require 15-20 days. We did'nt had any other choices, so we accepted to wait.
4) My friend called Rashi after 15-20 days and he was told that his card was not repairable and he may get replacement after 10-15 days.
5) So my friend went to service center after the specified time, but the staff members told him that he will not get any sort of replacement and told him to take back his card.
6) Friend called me and I told him not to take the card unless they give him a working card.
7) So we had lost all hopes for getting replacement and decided to buy a new card this month i.e. November 2011.
8) Just when he was about to purchase new card accidently my friend went to take back his 4670 and to his surprise he got a old, used 4670 without any box yesterday i.e. 9th November 2011. He without any objection accepted the card, though IMO he should have got a new card.
Here in Nagpur we don't have any other choices than Asus, XFX because of availibility and support.
Sorry for my bad english.
1)My freind XFX 4670 purchased in December(end- dont remember exact date)2010 went kaput in September 2011 end.
2) We went to Rashi service centre@Nagpur for replacement. They accepted it for replacement and the reason specified on reciept was burnt PCB.
3) They told that they will send it to Mumbai for repairing which will require 15-20 days. We did'nt had any other choices, so we accepted to wait.
4) My friend called Rashi after 15-20 days and he was told that his card was not repairable and he may get replacement after 10-15 days.
5) So my friend went to service center after the specified time, but the staff members told him that he will not get any sort of replacement and told him to take back his card.
6) Friend called me and I told him not to take the card unless they give him a working card.
7) So we had lost all hopes for getting replacement and decided to buy a new card this month i.e. November 2011.
8) Just when he was about to purchase new card accidently my friend went to take back his 4670 and to his surprise he got a old, used 4670 without any box yesterday i.e. 9th November 2011. He without any objection accepted the card, though IMO he should have got a new card.
Here in Nagpur we don't have any other choices than Asus, XFX because of availibility and support.
Sorry for my bad english.
OP
The Sorcerer
oh wow...Xenforo!!!
Guys, no point in sharing anything without Rashi RMA number. You will have to put up that number or else the purpose of this thread is defeated.
asingh
Aspiring Novelist
Guys please do this.
Sorcerer, are dealers allowed to give refurbished units for RMA honor..?
OP
The Sorcerer
oh wow...Xenforo!!!
^^ As far as what I know: Dealers give it to Rashi and Rashi gives the stuff to the dealers of which he gives it back to you. If Rashi is giving refurb stuff to the dealer then there's little that can be done.
Nothing wrong with refurb stuff its well within T&C in most cases, but its the condition of the refurb product that they give is at times, questionable and frowned upon.
Nothing wrong with refurb stuff its well within T&C in most cases, but its the condition of the refurb product that they give is at times, questionable and frowned upon.
Rashi definitely is a bunch of scum. My Asus Rampage III Extreme was sent to them (by the shop from where I purchased the board) for RMA last week because of faulty CPU power connector and RAM slot.
Those scum claimed "Socket pin damage" after four days the board was with them. It was not possible unless they damaged it because the board worked fine with the CPU power cable on the secondary CPU power connector and when not populating the faulty RAM slot.
So they wouldnt honour the warranty.
The shop contacted Asus who recommended going to Digicomp for warranty. Digicomp also said faulty pins and wouldnt honour the warranty.
Now the shop has contacted some marketing head at Asus to request him to get the board replaced. He has told the shop to bring the board over to Asus in the evening with RAM and CPU.
Hoping for the best.
Down with Rashi!
Those scum claimed "Socket pin damage" after four days the board was with them. It was not possible unless they damaged it because the board worked fine with the CPU power cable on the secondary CPU power connector and when not populating the faulty RAM slot.
So they wouldnt honour the warranty.
The shop contacted Asus who recommended going to Digicomp for warranty. Digicomp also said faulty pins and wouldnt honour the warranty.
Now the shop has contacted some marketing head at Asus to request him to get the board replaced. He has told the shop to bring the board over to Asus in the evening with RAM and CPU.
Hoping for the best.
Down with Rashi!