Problem with new GPU

[skeletor]

^ Nothing. There is not any problem then.

Just RMA the HD 6850.

 

[cute.bandar]

Any thing I can do to see if motherboard is gone or not?

You can try one of these: 4 DIGIT MOTHERBOARD / MAINBOARD DIAGNOSTIC PCI DEBUG CARD | eBay
I haven't used one personally, but such PCI cards have got real nice reviews on dealextreme.com

 

[Jripper]

err..not really sure if i want to buy a pci card to check mobo :\ Not even sure they are available here. any softwares(freewares preferably) that I can use?


@ico Hmm okay.Going for RMA tommorow. just thinking why did the machine shut off twice then? :O windows problem?

 

[topgear]

^^ Run 3DMark Vantage Benchmark with Extreme preset and see what happens.

Okay something strange happened today. :O

Earlier when the GPU was connected, whenever I started some gou intensive task the machine shut down and showed "display is entering power saving mode". But today, the GPU is not connected(it is in the box ready for RMA), the same thing just happened twice! :O And this time I did not even do anything graphics intensive.

Cilus told me furmark might have damaged my motherboard, and he asked me to run gpu intensive stuff on the HD 4200 integrated graphics to check. I ran WEI and it completed successfully(earlier it made system shut down with GPU).
But now this is happening. What the hell is wrong?? Is my entire machine gone? :O


@topgear:- the box says it is imported by top notch infotronix. somwhere in velammel,chennai.

What if the card is distributed by Netoeric and OP gives it to Digicare? Will they refuse to RMA it?


It seems your board has gone kaput too. RMA it if its in warranty.

Topnotch Infotronix is the distributor of Zebronics and MSI. So, I think you need to RMA with Digicare?

usually cards imported by one distributor can't be RMAed on the service center of another distributor unless there's dedicated service center like Accel.

@ OP -here's the address of of RMA center of products imported/distributed by Top Notch :

154, Lenin Sarani,
2nd Floor,
Kolkata - 700013,
PH: 033 - 31927130.
E-mail : kolkata.service@zebronics.com

 

[Jripper]

Gave the card for RMA to Digicare Smartlink.
They said it will take around a week.

I am so pissed off at the guy who took the card. He carelessly threw it(almost) in a box with other GPU's. They could atleast be a little careful.
I asked them whether it will be repaired or I will get a replacement and they said the engineer will look into it. I hope I get a replacement.

Fingers crossed.


P.S:- Before going out I made a video of the card showing that it had no physical damage. Just in case

 

[SunE]

Well good luck with your RMA. But why didn't you ask for a hand-to-hand spot replacement? Few weeks back one of my RAM sticks had stopped working so I e-mailed them to keep a replacement ready and I'd go to their office and collect it. And when I went to their office I simply gave the defective product to the guy along with the purchase invoice. In 10 minutes I had a brand new replacement in my hand. Though I don't know whether the same thing can be done for GPUs? Can anyone comment on this?

 

[Jripper]

^ I didn't know that could be done :O

Probably not the case with GPU's since a RAM is more common place and costs much less.

And thanks btw

 

[SunE]

You're welcs(I use this as a reply to "thanks". Any1 got a better alternative? Don't say "yw" )

Maybe it can be done. Maybe not. Try calling the guy up and be stern yet polite while talking and clearly mention that you don't wanna wait and since you're an expert and have also taken expert opinion from thinkdigit forum, you know that there is a problem and demand a replacement at the very moment. Try this for your next RMA

 

[Jripper]

^ Yeah will do that. I actually mentioned it to them when i gave the card. But he said the engineer will assess the card first. :S

 

[sumonpathak]

Don't worry Jripper, RMA service of MSI is very good in Kolkata. You'll get your card replaced. Will send you Ganesh' number today who is the gead distributor of MSI in Kolkata.

i need that no

 

[Jripper]

^ Maybe cilus can help you out with that

Okay I have a question.
I have the email id of the lead guy working at digicare service centre.
Should I send him the following email or should I wait and see what happens in the RMA?


"Hello sir,

This is to inform you that I dropped off an MSI r6850 Cyclone PE/OC graphics card at Digicare Smartlink service centre yesterday following the advice of thinkdigit technology forum and Mr.Ganesh who is the lead distributor of MSI in kolkata.
The card in question was just used for one week even if it was purchased a month ago. In any case,I just have a query whether it is possible for me to get a replacement of the R6850 cyclone PE/OC since it is a brand new card and a repaired card after just a week of use is not really desirable.

The RMA number of the card is "xyz"

Please inform me if a replacement is possible.


Thank you."

 

[SunE]

^^ Dude totally not.
The 1st para is ok but in the 2nd para be more stern in demanding a new replacement rather than a repair. Tell them a brand new 1 week used product should not go bad and if it did then obviously there's something seriously wrong with it. So to avoid future hassles, you demand a replacement ASAP.

Now if they refuse to give you a new replacement then email them things like you thought they were a reputed brand who made quality products but in reality that is so not the case. Start bad mouthing them on forums like this one and send them a link to those threads. If the 1st method doesn't work, this definitely will as no company wants a bad image in public

P.S.: Don't blame yourself if anything goes bad within warranty. Always remember that you PAID your hard earned money to buy the stuff and in return you demand stuff that works properly with amazing service. No one is doing you any favor for free. Right?

 

[Jripper]

^ True but confused about whether I should mail them at all. I mean they haven't said yet whether they will replace or repair it. I really doubt its something that can be repaired or whether they even have the resources to repair it(these are just hunches though).

Lets see what the others suggest. If the majority suggest that I mail them for a replacement then thats what I'll do.

 

[SunE]

^^ Well it's true what you say but at the end of the day it's your bloody card. Others honestly don't care whether you send an email or not. If you want a fast replacement then you should be emailing them up and calling them up night & day, troubling them until they decide to end your trouble. Now it's totally your wish.

 

[skeletor]

They will replace it most probably. Not repair. You don't have to say anything for now.

And regarding the weird problems popping up, move to a stable Operating System like Ubuntu 12.04. Install it and use it for a week - see if there is any problem or not. Home | Ubuntu - download 12.04 amd64.

 

[Jripper]

^ Hmm thanks

And will try that on a spare 80 gb HDD and use it for a week


But that problem where the pc doesn't start if I wait for a few moments after turning on the UPS. Is that really because of stupid windows? :S
Also, if I shut down my pc,then after it shuts down,when I press the power button again on the cabinet it doesn't turn on.I have to switch off ups,then turn on ups again and then power up the pc.

 

[SunE]

^^ Those are some strange issues. Once disassemble and reassemble all the components making sure to clean any dust and plug all the cables tightly.

 

[Jripper]

^ There is absolutely no dust. just cleaned it a week ago. will try replugging the cables though.
But I guess it is indeed because of windows.

 

[SunE]

How can it be because of Windows? Windows is a piece of software (POS ) that will not run unless power is provided to it. When you start the computer the Mobo BIOS gets booted up first and not any OS.

But if you want you can try out your own methods for personal satisfaction.

Oh and I dunno about you, but even if I had cleaned my PC an hour ago, there will be dust

 

[Jripper]

No I meant the random shutdowns. that is also an issue. It could be because of some corrupt files. But yes,the 2 problems mentioned above are unlikely to be because of that. Will try everything.

And with the amount of dust filters I have(plus the ones I added) very little dust gets inside the cabby