Use this BSNL CUSTOMER CARE
Friends, how do I disable or surrender BSNL telephone line(No Broadband) online???
BSNL has a provision where they will reduce/refund the bill if service is not working for more than 3 days continuously.I also want to disconnect my BSNL connection as my ADSL modem seems fried since last month and due to the current lockdown, it is impossible to get it repaired or get a new one. I am on Rs.845 plan for voice and broadband but unable to use it since last march. But they have sent the bill for March and now April and I have to pay the April bill now. I already paid the march bill. I have to pay Rs.1038 per month (including GST) without able to use any of the services. It is a unique situation for me in this current condition. BSNL portal does not have any option to disconnect the connection or change to lower voice plan. What can I do?
With the lockdown till at least May, I will have to pay the bill for May also if I dont disconnect now.
Right to get the rebate of rental in case of continuous disruption of service for more than 3 days.
A visit to the office took care of the plan change. It reset my usage counter for the month as well, not sure what my bill will be though. They said I won't be charged extra for plan change, but with BSNL, you never know.
Yeah the internet related services were classified as essential services just like banks but I thought like banks they are also only doing limited tasks so thought maybe plan changes are also on hold.No, yesterday. BSNL office was open during the entire lockdown with very few people working, from what I know. It is essential service.
Someone has to do the job of BSNL or govt should force private players to establish nationwide fibre connectivity for last mile internet connectivity (like that's gonna happen when I don't even have fibre for airtel in my area in Bangalore).Feel really sorry for those guys,who are bound to use BSNL only as their Broadband Network connection,due to location or absence of other ISP players in their region.
Sometimes I feel,BSNL will be no more in India as an organization. In the very near bleak future..................................................