I went to the BSNL exchange, met the new JE. He's a newbie, I explained the poor condition of the internet line running to my house. Even he was not aware of the broadband plans. He told me that he'd resolve the issue soon.
He called in the afternoon and said that my house is too far to provide the 10Mbps bandwidth. I know that as well. But, my house has been where it is for more than a 135 years and that too in a well reputed area. BSNL covers most of the front page in newspapers that it is the only operator that provides pan-India service. But to BSNL, pan India somehow excludes my house.
The JE told me I can take this matter to court and overall he was pretty arrogant about the issue. I mean, if it isn't technically feasible to provide the advertised bandwidth, they shouldn't advertise pan-India reach in the first reach.
Also, I don't understand why it is perceived as acceptable to obtain 80% of the advertised bandwidth while we're expected to pay a 100%.
@sling-shot,
@meetdilip I think I'm screwed if this bullshit is prevalent. Not only me, but every frustrated consumer.
Plus, BSNL is the only choice for broadband near me.