Krazy_About_Technology
Padawan
Ok, live with it man! i am not saying anything ti anybody. I just warn people about my experience whenever there is a discussion going on and i am participating. I think that is completly fair.
My Laptop is driving me CRAZZY...plz help
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victor_rambo
हॉर्न ओके प्लीज़
You know what? I always havce some kind of intution with brands. Sometimes I feel I can just smell if the brand is good or not.
Its about 35 days that I have bought my first ever laptop(see siggy). The guy was hell bent on closing the deal with an acehe compaq lappy costed almost 2K less than my Lenovo, but then I thought that Len ovo was an Indian brand...and I very well know how reliable or consumer-friendly Indian brands are. Acer, somehow just gave me the impression that its for those looking at a very cheap. I did not want that impression either. So I just went ahead and purchased Lenovo. And, the next day after the purchase, I found this thread and few other acer-agonies. I just thanked my luck for having avoided those brands.
Its about 35 days that I have bought my first ever laptop(see siggy). The guy was hell bent on closing the deal with an acehe compaq lappy costed almost 2K less than my Lenovo, but then I thought that Len ovo was an Indian brand...and I very well know how reliable or consumer-friendly Indian brands are. Acer, somehow just gave me the impression that its for those looking at a very cheap. I did not want that impression either. So I just went ahead and purchased Lenovo. And, the next day after the purchase, I found this thread and few other acer-agonies. I just thanked my luck for having avoided those brands.
ECE0105
In the zone
^
^
So does every other manufacturer... But some of them just do it a little better than the other's....
The IBM Thinkpad branded one's for instance (now made by Lenovo)...
Though you would term it rock solid... Just a careful inspection of the two... One bought in India and another one in the US/EU.... you would find the difference...
^
So does every other manufacturer... But some of them just do it a little better than the other's....
The IBM Thinkpad branded one's for instance (now made by Lenovo)...
Though you would term it rock solid... Just a careful inspection of the two... One bought in India and another one in the US/EU.... you would find the difference...
OP
Abhishek Dwivedi
TechFreakiez.com
ur right...ma frnd owns a compaq laptop which he got frm US and the built of his notebook is vry nice and mine is like all the junk melted n recasted...really
TECH_MANAGER
Broken In
so have you got ur motherboard replaced. and is it working fine now?---
OP
Abhishek Dwivedi
TechFreakiez.com
nopes...i had been trying to call the incharge for shipping etc for north circle since last 4 days but can't get hold of him..all his numbrs r 24/7 buzzzzyyy..i've emailed thm and no FUC**NG reply...just 1 SMS saying "your part will ship from delhi soon"
am getting so badly frustrated right now...can ne1 tell me wht steps can i take to get thm($&^)*&@#$(*@#)$*_@#$*_!@#$*&_&%!(#@&$
TECH_MANAGER
Broken In
but u have got a replacement laptop .. anyway, wish u luck to get ur laptop soon.....and let us know ur result after u get ur laptop back.
thanks
thanks
saqib_khan
I M A *STAR*
Abhishek Dwivedi, many days have gone now, go there & speak with some power or show ur anger to them, only then will they do something. These RMA guys r a trouble in the back. Once i visited Rashi for a replacement of a motherboard , they took 1.5 months just to give me a new mobo. (It was under warranty)
OP
Abhishek Dwivedi
TechFreakiez.com
man i've done everything...Service Center guys say that thy can only wait for the mobo to arrive...thy dnt give a damn abt ma shouts...
the guy who is inchage of North circle is damn to buzzy...all his numbers r 24/7 engaged...Customer Care as n00bs...no replacement laptop yet...this is insane.
the guy who is inchage of North circle is damn to buzzy...all his numbers r 24/7 engaged...Customer Care as n00bs...no replacement laptop yet...this is insane.
OP
Abhishek Dwivedi
TechFreakiez.com
AM FINALLYYYYYYYYY....
i got a call from HP service center this morning and the guy informed me that ma notebook was ready and i can take it back...
all this was possible only 'cause my replacement part was shipped on priority else it would have been there...
the guy told me that ma graphic card had gone wrong due to OVER-HEATING...
here is the copy of the mail I got in reply for 2 of my emails to HP:
i tried ma notebook for a couple of hours and everything was normal but the graphic card was again 75C...i'l test it again and post the details here ASAP...
i got a call from HP service center this morning and the guy informed me that ma notebook was ready and i can take it back...
all this was possible only 'cause my replacement part was shipped on priority else it would have been there...
the guy told me that ma graphic card had gone wrong due to OVER-HEATING...
here is the copy of the mail I got in reply for 2 of my emails to HP:
i tried ma notebook for a couple of hours and everything was normal but the graphic card was again 75C...i'l test it again and post the details here ASAP...
TECH_MANAGER
Broken In
so abhishek, what is the final report??? is the problem solved.
OP
Abhishek Dwivedi
TechFreakiez.com
nopes...the prblm is not solved...haven't got much time to test as i have exams but its still heating upto 80C for graphic card...it hangs n gives BSOD...its slower thn b4...and a new problem has come up...whenever am using ma notebook on battery, it makes a strange beeping sound...the sound is continuous and as soon as i plug in the power cable, it stops...
i had a talk the the service center engineers but thy were so fuc**ng arrogant n idiots that thy didnt listn to me...thy askd me how do u knw that ur temp is 80C n i told thm abt the speedfan application...thy said its fake...only stupid ppl use it...i had nothing but to laugh...i laughed n came back...even the kids in this forum r bettr thn those as***les....
i had a talk the the service center engineers but thy were so fuc**ng arrogant n idiots that thy didnt listn to me...thy askd me how do u knw that ur temp is 80C n i told thm abt the speedfan application...thy said its fake...only stupid ppl use it...i had nothing but to laugh...i laughed n came back...even the kids in this forum r bettr thn those as***les....
IronManForever
IronMan; Ready to Roll...
!! ^ I'd advise you to not use the laptop for sometime until its fixed. The battery thing alarmed me. And if the battery explodes, u can do nothing as they'll say that you yourself tried some modification/used some other AC charger and spoilt it........
Please consider it before taking any step.
Please consider it before taking any step.
TECH_MANAGER
Broken In
write an email to hp (international), hp india, hp MD email id, and any other hp ids you get.
in that email - you mention your phone, customer code, and that hp replaced your motherboard.
after that write that the temperature is going to 110 C.
after that write that service centre guys are not listening to you.
after that write that your skin get burned due to the high temperature.
after that you will either sue the company/MD and file a FIR in your local police station because hp consumer product which was maeant to be used on the laptop burnt your skin inspite of you going to the service centre, and burning is an indirect consequence of Hp mistake and Hp is liable for it and will have to pay the damages foe the mental and physical trauma.
also write that you will forward this mail in newspapers and tech magazines grievence columns and will run an anti Hp campaign in your college/office if you do not get a reply and a new replcement of your Hp product.
try to find email id of as many hp executives in India and international as you can.
and mail to everyone of them
and then relax.
ok
in that email - you mention your phone, customer code, and that hp replaced your motherboard.
after that write that the temperature is going to 110 C.
after that write that service centre guys are not listening to you.
after that write that your skin get burned due to the high temperature.
after that you will either sue the company/MD and file a FIR in your local police station because hp consumer product which was maeant to be used on the laptop burnt your skin inspite of you going to the service centre, and burning is an indirect consequence of Hp mistake and Hp is liable for it and will have to pay the damages foe the mental and physical trauma.
also write that you will forward this mail in newspapers and tech magazines grievence columns and will run an anti Hp campaign in your college/office if you do not get a reply and a new replcement of your Hp product.
try to find email id of as many hp executives in India and international as you can.
and mail to everyone of them
and then relax.
ok
thewisecrab
AFK
As I mentioned earlier, sue them. Take them to the consumer court.
OP
Abhishek Dwivedi
TechFreakiez.com
uhh...okey...u kidding right???
i'll give one more call to the service center again n tell thm abt the battery beep thing...if thy can't fix it...thn i think i'll have to do somethin...but wht can i do??
am just another poor inocent p) little student
thewisecrab
AFK
Write a letter to the MD of HP India, threatening legal action for the problems they have caused. (issue an ultimatum.ie. Give me my money back/fix this/ give a new equivalent one or I'll take you to court
)Give them complete details of all that torture you went through, including those n00bish customer care people and not having the laptop for quite a while and most importantly, state that the prob has not been fixed despite assurances and several trips to the service centre.
If you dont get a reply, take them to the local consumer court (i guess you can represent yourself in the consumer court, not sure though)
I had replied earlier that another TD member had a similar case against Compaq, sued them, and eventually won the case (in about 5 months)
OP
Abhishek Dwivedi
TechFreakiez.com
well yeah, thats the point...i dnt have kinda time n stuff to run around courts n all...
MetalheadGautham
AFK
I understand your problem perfectly well.
What you need is some REAL proof.
Do you have a mobile with camera and sound recorder ?
Keep it on in your pocket while talking to the service center guys, and make sure that you bring out 100% of their stupidity in the audio. Having multiple incidents recorded helps.
At home, take pics of the problem and also video, and include that software's results.
Take some solidified coconut oil in a spoon and keep it over the back of the system and videograph the way it melts fast. Do the same with ghee and butter, which needs more temp to melt. Next, see if you can grab a 100C gauge thermometer and use it to measure temperature. These are all obvious proofs of the problem, and, believe me, unlike some complicated software results, these would make sense even to non tech consumer court people.
What you need is some REAL proof.
Do you have a mobile with camera and sound recorder ?
Keep it on in your pocket while talking to the service center guys, and make sure that you bring out 100% of their stupidity in the audio. Having multiple incidents recorded helps.
At home, take pics of the problem and also video, and include that software's results.
Take some solidified coconut oil in a spoon and keep it over the back of the system and videograph the way it melts fast. Do the same with ghee and butter, which needs more temp to melt. Next, see if you can grab a 100C gauge thermometer and use it to measure temperature. These are all obvious proofs of the problem, and, believe me, unlike some complicated software results, these would make sense even to non tech consumer court people.
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