ok...here is the story till now:
I went to the HP Service Center yesterday where i was
LITERATELY forced to submit my laptop regardless of my priority request to the manager. The reason they gave me was
"Diagnosis".
"OKKKKkkkkk"...
I finally dropped my laptop there yesterday at 1pm(IST). The issues which i reported to them were:
(i) Over Heating
(ii) DVD Writer is not reading & burning CD/DVD occasionally
I called them today morning and was informed that that my laptop was fixed and i can receive it.
When i reached there, they got me my laptop. When i asked that Engineer about the
Heating Issue, he said: "Sir, there was lots of dust n all. I've removed n cleaned it. Its fine now".
When i asked them about the DVD writer, the guy went blank. He hesitate for few sec. and then said: "Voooo....u plz get it replaced."
I said: "Ok, can i please have the DIAGNOSTIC reports for both of the issues"
and again the guy went blank...
I went to the Manager and told him the complete scene and he said:
"Am sorry sir, but at HP SERVICE CENTER we only replace parts and do not diagnose or repair them"...i was like WHAT THE BLOODY FU*K is this man
By the time was the talking to that guy, my laptop temperature increased back to 71C(processor) and 80C(Graphic card).
When i showed that to them, the engineer said: "Sir, AMD & Nvidia offen heat and 70C to 80C is normal"...i was again like wtf
I had a long debate with them and finally returned home at 5pm(IST)
without paying them the bill of 750INR+Tax.
Now, what to do of the heating problem? Should i open up on my own?
And, whats wrong with my DVD Burner (
MATSHITA DVD-RAM UJ-850S) ? It does not read the CD and some times read the DVD, when i burn a DVD, it often gives error at 99%...
Is my lappy completely screwed up? Its only 15months old