[Complaint] Gigabyte MotherBoard RMA - Prepare to be Humiliated

[topgear]

sent an e-mail to GBT India ( Mr. Sankar ) and he called me back within 2 mins and said that the replacement motherboard ( GA-MA785GMT-US2H ) is on the service center and told me to collect it.

So I went to the service center ( 41. B.B. Ganguly St. ) - gave them the RMA paper and they were returning me same old repaired mobo but I refused to take it and called Mr. Sankar and told him everything .. He told me to give the phone to them - so I gave the phone to the service center guy ( Tanmay ) - he went inside and met his boss and that guy came out and said this will take a little time ( now they have started acting very politely ) .. but because of load shedding , broken printer ( no RMA paper issued yesterday ) and net connection issue I got the board on 6 P. M - this is not a new board but a used one but at-least it's compatible with the cpu I've and everything ( Read Ram slots and all ) is working ( Installed it today at ~3 A.M. ) and there's no sign of any kind of physical issue - the bios is also updated to the latest version.

So Moral of the Story : The service center of Gigabyte in Kolkata is not mature enough - if you have a new or year old motherboard supporting latest DDr3 ram then you are Ok ( saying this n the basis of my ~4 Hrs. stay at the service center yesterday ) but if you do have a "obsolete" DDr2 motherboard like mine and a "powerful cpu" you better play your cards right to get a proper replacement.

 

[Tech_Wiz]

Congrats on the achievement lol.

 

[saswat23]

So, they didn't give you a new mobo even after all these.

 

[tkin]

So, they didn't give you a new mobo even after all these.

Since high end DDR2 boards went out of production long back, its not a surprise, but they did give him a usable piece.

 

[sukesh1090]

congrats toppy for your old but new board.actually i had a very good opinion on accel as they replaced my 1 TB HDD within one day and 500GB HDD within 10 days.but i got all this done in chennai center which is if i am not wrong is their main branch.so next time better courier board to chennai,you may get replacement without any hassles.

 

[topgear]

Congrats on the achievement lol.

Thanks ... it's you guys who have encouraged me through all this and Thanks to The Sorcerer.

So, they didn't give you a new mobo even after all these.

nope ... someone from GBT India has told me that they can't give a new motherboard as replacement for a 2 years old motherboard.

Since high end DDR2 boards went out of production long back, its not a surprise, but they did give him a usable piece.

They gave a DDR3 motherbaord but as long as it works I've nothing to say.

congrats toppy for your old but new board.actually i had a very good opinion on accel as they replaced my 1 TB HDD within one day and 500GB HDD within 10 days.but i got all this done in chennai center which is if i am not wrong is their main branch.so next time better courier board to chennai,you may get replacement without any hassles.

Thanks ... I will think about this

 

[coderunknown]

nice to know finally issue is fixed. And what kind of policy is this. can't give replacement if mobo is 2yr old. Mine was 1.5yr old when i got it replaced.

 

[topgear]

^^ ygpm.

 

[tkin]

^^ ygpm.

You awake at 4PM? Or is it 4AM, am I drunk?

 

[topgear]

^^ nope .. you are not and I posted it on 3.58 P.M. and now the time is 4.56 P.M

 

[d6bmg]

You awake at 4PM? Or is it 4AM, am I drunk?

And same question to you too.

@topgear: Did they give you all the accessories or just the open board?

 

[topgear]

just the bare board.

 

[magnet]

Really sad to see your trouble.

Also not surprise sorrcy came here for help.He is an old player and also really helpful in other forum too.

Now coming to RMA.I guess its more to do with local handlers rather than company.WHen they come to know companies are quite liberal in solving RMA have habit of sticking old stuff and using the new for self use or sticking to peeps by asking some incentive for same.

I had similar experince with RASHI in past for ASUS where a bios fault board of 2 months exchanged with an 18 month old board whose display has encountered trouble and came for RMA.I was lucky that the rma guy forgetfully kept the screen on of his comp and i realised how they play with people.Also being in service centres i have seen them refusing every part with every silly reasons.and accepting the same if it came from shop and not taking from retail customers.

Also once they called me to collect my part and while travelling 2 hours to their place was surprsie to see that my part had never came and i was just fooled by one of their chap.

But i am really shocked with this gigabyte incident as i feel gigabyte is the most stable company providing very stable boards and product.

Indeed i have heard about accel mistreet in Mumbai regarding kingston rams which they handle.Really i guess one needs to take care now and decide product to buy after seeing who handles their service.

 

[topgear]

^^ even I've heard good things about GBT compared to Rashi and that's why went for a GBT board - but the RMA process for a 2 years old board proved to be a PITA experience rather than a good one - not sure what to recommend or what to buy - it hurts to see companies treats us like a big technology junk yard rather than providing proper service. That's why dealers/Service center guys can fool with us, tries to decline RMA claim for false reasons, lazy to get a product replaced and a company is also liable for such things to happen - they are more busy in making profits here rather than providing good after sales service to the customers and that's why no mater what happens they usually don't want to change a dealer/service provider easily. What most of the companies is ding here is pure discrimination compared to developed foreign countries and not to mention our own "weak" law system .

many may have different experience compared to me with GBT but starting from this incident I'm looking forward to see how well GBT handles RMA for old boards.

 

[d6bmg]

just the bare board.

Don't you think it is not fair from their end and you should report it to the Gigabyte guys (those contacts were given to you by The Sorcerer)?

 

[sumonpathak]

i tyell you man...unless they start going to consumer Courts they will continue to do this.....

 

[Renny]

That's the Indian way of doing business - Cheat/screw/manipulate/harass the customer. Even a top company's name is ruined because of their unprofessionalism.

On a lighter note congrats on the replacement

 

[topgear]

Don't you think it is not fair from their end and you should report it to the Gigabyte guys (those contacts were given to you by The Sorcerer)?

Gigabyte India has arranged for this "Old" replacement motherboard - what did you expect ?? That Gigabyte will do something extra ordinary if they get a complaint about one of their service center ?? The reality is showing something different.

i tyell you man...unless they start going to consumer Courts they will continue to do this.....

I know sitting in of the front monitor and typing and calling won't matter much but Consumer court - is it really effective .. I know a case of Fridge and a electronics shop ( who sold it ) has lost in Consumer Court though it took nearly 1 year to get the justice and when the court ordered for a Rs. 10k compensation ( the price of the fridge only and what about the court expenses the customers had to pay and the long waiting and harassment ? ) - The shop and fridge company simply ignored court order - so the only option left for the customer to go to the Civil court and god only knows how long it would take and how much money will be spent more on this not to mention the time - so what happened next ? nothing.

That's the Indian way of doing business - Cheat/screw/manipulate/harass the customer. Even a top company's name is ruined because of their unprofessionalism.

On a lighter note congrats on the replacement

^^ yep, that's the way things happen here - be it a private or government organization/company and talking about ToP company with such port after sales service - looks like they have the worst mindset of all. If you know a few people on higher management or the service center people are god then it's OK or else how will you get proper after sales service no one knows.

BTW, Thanks.

 

[Skud]

Gigabyte Starts Company Service Centers in Kolkata and Kochi

Kolkata Service Center Address:

Central Plaza, B2 & B3, 2nd Floor,
Premises No. 41, Bepin Behari Ganguly Street,
Kolkata 700012.
Tel: 033-33160294 / 40033767

 

[d6bmg]

^^ LOL. They should improve their quality of Service at first, before they open these service centers.