Discussion: ASUS Appoints DIGICARE as ASP

tkin

Back to school!!
ASUS appoints Digicare as Authorised Service Provider
for Motherboards and Graphics Cards


Mumbai, 3rd October 2012: In a move to further enhance its service efficiency and network, ASUS has today announced the appointment of DIGICARE as the authorized service provider for its motherboards and graphics cards business. A service division of Smartlink Network Systems Ltd. DIGICARE has today evolved into one of the most efficient, skilled and professional service infrastructure in the country and has 18 direct RMA/service centers and 46 service partners across the country. DIGICARE's wide and rich experience in motherboard service will help ASUS to further strengthen its service network in India. Along with Digicare, ASUS will also continue working with the existing service networks of Rashi Peripherals and Digicomp to provide service for its motherboards and graphics cards.
About this service appointment, Mr. Vinay Shetty – Country Head – Component Business, ASUS (India) said, “Service is of paramount importance in the IT hardware industry and has always been one of our key focuses for establishing and growing our business in India. We’re confident that this announcement will be well received amongst our partners and they will be happy with the increased number of service centers and locations. At ASUS we pride ourselves on the quality and innovation of our products and this move highlights our commitment to our channel that we’ll constantly strive to provide service that matches those high standards.”
DIGICARE is currently the leading post sales service provider in India and covers 64 locations and over 1500 collection points. ASUS and DIGICARE will also offer 'On Demand Service' to any
other place in the country. DIGICARE’s service strength includes BGA facility (L4 level) in 15 Locations spread across India for faster service and lower turnaround time. With strong
infrastructure setup and highly trained manpower DIGICARE will add tremendous
value to local service and repair for ASUS motherboards and graphic cards.

The inclusion of DIGICARE service centers in ASUS’ service network will be concluded in two phases. In the first phase 47 service centers will come onboard from today and another 17 service centers will be added to the network in the second phase on 1st November ’12. With this strategic appointment, ASUS will have service centers in 87 cities across the country with a total of 177 service centers in India for motherboards and graphics cards. In addition, ASUS will also provide free pick up and drop facility in 1500 cities covering a total of 18620 PIN codes.
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About ASUS Motherboards
Driven by homegrown innovation and dedication to absolute quality, ASUS has become the standard for motherboard excellence across diverse product ranges, leading the industry in global sales and positive customer feedback. Acknowledged by numerous accolades, ASUS motherboards propel computing forward with pioneering inventions. These include New DIGI+ Power Control, Dual Intelligent Processors for combined performance boosts and energy savings, and the unique whole-motherboard heat protection offered by the company’s TUF Series Thermal Armor and Thermal Radar. ASUS Republic of Gamers motherboards enable unfettered overclocking and performance tuning, serving as the mainstays of numerous world computing records. Important ASUS exclusives such as USB 3.0 Boost with UASP support, USB BIOS Flashback, and UEFI BIOS with EZ Mode demonstrate the ASUS commitment to harmonizing ingenuity and environmental responsibility with care for the people who use technology in everyday life.

About Digicare
DIGICARE, a service division of Smartlink Network Systems Ltd offers after-sale-services. DIGICARE offers first-rate integrated service and support, which consists of RMA centers, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD). DIGICARE has evolved most efficient, skilled and professional state of service infrastructure. It has 18 Direct RMA/Service centers and 46 Service Partners across the country. DIGICARE Technical Assistance Centre (DTAC) supports international and domestic customer support on voice, emails and chat with a wide range of technological skills including level 1, 2, 3 troubleshooting. For more details please visit :: Welcome to DIGICARE ®::
Press Contact:
Puja Jha
PR Specialist
ASUS Technology Pvt. Ltd., India.
Cell: +91 9930551297
E-mail: Puja_Jha@asus.com
ASUS


Digicare:
:: Welcome to DIGICARE ®::

Finally we have a confirmation of the news going about for some time now with an official press release, and I can again buy Asus without the fear of rashi, my next card will sure be DCUII.
 

havoknation

Journeyman
Rashi would only be importer for asus products and service provider will be digicare from now. Amazing move ASUS
 

AcceleratorX

Youngling
I saw the Asus logo at a bunch of Digicare offices while I was scouting around a few months ago, I really wondered what was up with that. Now I know.....
 

avichandana20000

Cyborg Agent
RELIEF AT LAST. So ASUS has finally heard to us and take that drastic step. It should remove the total business down the line from RASHI to teach them a real lesson. Now can we suggest ASUS MOBO eye closed !!
 

Myth

Cyborg Agent
Too early to say anything.
It would help if people could give their feedbacks about digicare here. Any kind of experience with digicare services would help.
How is it in kolkata ?
 

saswat23

Human Spambot
I had RMA'd my Intel processor through Digicare and the service was really fast. I received it back within just 6 days.
On the other hand it took around 40days for RMA of Asus mobo.
 

rockfella

In the zone
If rashi remains service provider, then digicare will 'refer' the case to rashi, which won't change the current situation a bit. :-/
Well my Asus Xonar DX dies so i went to digicare gurgaon. They said they have nothing to do with Rashi (which seems odd) and said they get the replacement directly ... but i wonder from whom since rashi is the only importer of asus??
 

d6bmg

BMG ftw!!
Well my Asus Xonar DX dies so i went to digicare gurgaon. They said they have nothing to do with Rashi (which seems odd) and said they get the replacement directly ... but i wonder from whom since rashi is the only importer of asus??

Answer for you:
for Motherboards and Graphics Cards for Motherboards and Graphics Cards

Not for sound cards.
 

vickybat

I am the night...I am...
^^ There's also comptronics which handles rma for asus tabs, mobos, soundcards and gpu's. Recently rma'ed my aunt's transformer tf 300t and got it back with jelly bean os ( custom original asus rom). Their service is very good too.

Digicare's service is excellent though. They had replaced my old intel dp55wb mobo within a week.
 
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