Hi!
Please refer the attached email conversation for your reference. This is regarding the "Fair" Usage Policy Airtel has come up woth recently (as mentioned in various tarrif plans and also *airtel.in/applications/xm/Fair_Usage_Policy.pdf ). I am really shocked to see that an ISP of such high repute can act in such an irresponsible manner! Can you please explain to me the following:
i. "a small number of users" are those who use more than a mere 10-13% of data usage (as per the respective data caps you have put on the site)
ii. A "generous usage level is" = 10-13% data usage.
iii. Even slow speeds like 128/256/384/512kbps can impair Airtel's network performance.
iv. A data usage of more than 10-13% will result in customer being penalised by reduced speeds by upto 50%.
v. In the age of Gbps and Mbps, Airtel has decided to reduce of speeds by 50% in 128/246/348/512kbps Unlimited plans.
When you promise you will give an unlimited connection at said speed, i expect you to keep your promise. This is just looting your customers in broad daylight! If you cannot provide true unlimited connections, its really a shame you people call yourselves an "Internet Service Provider", when you cannot even provide unlimited connections at such slow speeds. Anyway, i really want an explaination to this policy in a way that can convince me, else be sure that ill not let it go. And its not just me you owe an exlaination to, its a lot of other of your customers too (*broadbandforum.in/airtel-broadband...mit-unlimited-plans-airtel-fair-usage-policy/). If we users dont get what we were promised, be sure we will do anything possible to make sure the word is out about how you are looting people.
For your reference:
*sifybroadband.techwhack.com/1315-afup
*wiki.broadbandforum.in/Why_not_to_take_an_Airtel_Broadband_Connection
*broadbandforum.in/airtel-broadband...mit-unlimited-plans-airtel-fair-usage-policy/
*pcworld.in/india/news/5865601/Communications/Airtels_limited_unlimited_plans
*www.kalpiknigam.com/blog/2009/02/12/airtel-caps-unlimited-connections/
Regards,
Kalpik
Dear Mr. Kalpik,
Having gone through the details of your case, we understand your concern.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels and regret
the inconvenience faced. We are a customer centric organization and as such
would want every interaction you have with us to be a pleasant one
We at Airtel, use stringent measurement and control applications to ensure
that the service you receive is error free. We appreciate your patience and
look forward to a lasting relationship with you.
It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.
I am sometimes jealous of these call center guyz.No.. Actually that reply was from CC, not nodal officer.. I got a call from the nodal office.. I blasted the female.. And asked her to explain the policy to me.. First she said there is no such policy.. Then when i asked her to check airtel.in, she just went quiet for 2 mins.. and then said can i call you back on this? lol!
Not almost, it is complete cheating.Isn't is almost cheating?
Hello,
I would like to discontinue my broadband connection (asap) due to the new introduced (so called)'Fair usage policy' by Airtel. Please explain me that how can I apply for termination of the connection and if there is any provision to return the modem for refund.
Hello,
I am your broadband customer and my airtel phone no. is ******* having
reference no. ****** and account no. *******.
I am not happy with your new usage plan and thus want to have my broadband
and phone services disconnected from this billing cycle,
ie. from 25th of this month.
regards
-------------------------------
On Sat, Feb 21, 2009 at 11:55 AM, <wecare.west@airtel.in> wrote:
Dear Sir
Good Morning to you and thank you for writing to airtel.
This is with reference to your request for cancellation of your service
from 25th feb 09, we would request you to send us a fresh request for
cancellation on 24th feb 09.
So that we can process accordingly.
We cannont hold the case for a long period.
Awaiting for your reply,
For any further assistance please feel free to speak to our customer care
executive at 121 or email us at wecare.west@airtel.in
We assure you the best of our services at all times.
Have a nice day.
Warm regards,
Vidula Parmar
Service Marketing - West
Airtel Telemedia Services
--------------------------------------
Hi,
What do you mean that "You can not hold the case for long period"?
Well I am not going to request for cancellation any more time.
Hope I've made myself clear.
So you HOLD it or forget it, it's non of my business.
I have already talked to airtel customer care and have followed
the instructions. Now the ball is in your court.
Thank you