What the **** is going on with BSNL BB?

sujeet2555

In the zone
modem is UTSTAR 300R type-1 . i don't know if my modem is adsl+ or not . it is as old as bsnl broadband. BTW i found the manual link *www.legasys.com/n/solutions/cpe/images/SS_UT300RA.pdf. it says
High speed asymmetrical data transmission on a single twisted pair
- Full-rate operation up to 8Mbps/12Mbps downstream and 1Mbps upstream
- G.lite operation up to 1.5Mbps down stream and 512Kbps upstream

what does that mean and why it show as *snag.gy/GanMo.jpg ?
 
OP
ithehappy

ithehappy

Human Spambot
Use NetWorx to track usage! You want to find out your usage from "BSNL portal"? You want to find out your ID from BSNL CC? You are not satisfied with the amount of frustration they have happily given you til now? :lol:
Check the registration letter when you first got your BB - that should have portal ID and BB User ID, and they also send a text on first connection with these details - although I doubt you would still have that text!
Actually I thought that the usage history BSNL gives is absolutely correct! Damn! Finding a 10 year old letter is tough!
Well I will install that software, thanks.
 

whitestar_999

Super Moderator
Staff member
BSNL portal ID is now obsolete.only thing you need now is your user ID to connect to net(stored in modem so easy to find) & your customer ID on the bill which you can use to create a new account at bsnl self care site for your region(east,west,north,south) to check your usage.

@sujeet2555,modem supported speed & connected speed is different.your modem supports upto 12mbps doesn't mean it will connect at 12 mbps.it will connect at speed set at your local exchange as per your plan which is 2mbps.
 
OP
ithehappy

ithehappy

Human Spambot
Well I couldn't create a Selfcare account. They didn't accept my BB User Id. I obviously have both Customer Id and username.
 

whitestar_999

Super Moderator
Staff member
are you sure you used correct customer id(click on demo/info link to see sample image on selfcare site)?which self care site you used(it should be east region something like edc.bsnl)?also you shouldn't be needing your broadband user ID for registration.
 
OP
ithehappy

ithehappy

Human Spambot
This site, BSNL Customer Care Portal
Yes they are asking for the BB user id. When I give one according to their rule, they won't accept it still! Maybe Mario is right, it's their on that doc when I first took the connection.
 

sujeet2555

In the zone
@sujeet2555,modem supported speed & connected speed is different.your modem supports upto 12mbps doesn't mean it will connect at 12 mbps.it will connect at speed set at your local exchange as per your plan which is 2mbps.

if i take plan higher than 2mbps then the connected speed will still show 2mbps or higher ? if i have to buy a new one or not ?

@ithehappy isn't your BB userID saved in your modem setup .
 

Vignesh B

Youngling
This site, BSNL Customer Care Portal
Yes they are asking for the BB user id. When I give one according to their rule, they won't accept it still! Maybe Mario is right, it's their on that doc when I first took the connection.
Usually, it is a custom made ID. Anyway go and ask in the BSNL office, they "might" help.


if i take plan higher than 2mbps then the connected speed will still show 2mbps or higher ? if i have to buy a new one or not ?
It will show according to the speed of the plan. Suppose you get 4Mbps, it will show as 4Mbps ans so on.
Practically, speed caps are mainly due to quality of lines, connection etc. Modems are rarely a bottle-neck.
You don't have to buy a new one(unless you subscribe to a plan which supports more than 12Mbps).

OT : Yesterday, BSNL's server in my area went kaput. Returned to life now. Anyone else also had the problem?
 

Rajesh345

Youngling
Yesterday Broadband was down for me for around a hour

other than that i have no issue for last four years

my only issue with bsnl is landline telephone

told multiple time to replace telephone(faulty number pad) still no replace telephone
 
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sujeet2555

In the zone
@Rajesh345 for me hold switch of telephone set gone bad .they said that come to the exchange with the faulty set and they will changed the set if faulty .i have no time for that .maybe they won't charge anything for changing the set ,i don't know then why spend .
 

whitestar_999

Super Moderator
Staff member
@ithehappy,your broadband user id is there in your modem.also just use the id without "@bsnl.in" part first.btw north region selfcare doesn't require broadband id.
 

Vignesh B

Youngling
Thank you , and edited
autotype feature of mobile messsed it up
Ok, not an issue. :)

kinda Free vs Paid
You are right. Just that these 3rd party phones are much more feature-rich.
Anyway the stock phones just about do the job. You may try complaining to a higher-authority, say someone like a nodal officer also stating about the delay. Usually they are more helpful and get the work done.
 
OP
ithehappy

ithehappy

Human Spambot
Hey Mario, and others, that app is cool, Networx. Is there any way it can keep track of my WiFi usage as well? I surf and download a lot from my cell. I tried to select 'Monitor my router rather than this computer', but couldn't find what is WAN interface. Could anything be done?

@Whitestar: I can see my login id under my router's config page, but BB user id.
 

whitestar_999

Super Moderator
Staff member
go to modem---internet configuration page & click on edit connection.you should see your BB id when you reach the "enter user id/password" page.just click cancel/don't save after that.
 

Mario

Ambassador of Buzz
Hey Mario, and others, that app is cool, Networx. Is there any way it can keep track of my WiFi usage as well? I surf and download a lot from my cell. I tried to select 'Monitor my router rather than this computer', but couldn't find what is WAN interface. Could anything be done?

Open your router settings and hunt around for "SNMP" or "Trap" settings. Usually it would be under tabs/pages for "Access Management". [Note that quoted phrases might be different for your particular device]
Now, once you find the proper page, you should have (among many) three boxes for
1. Trap Host: Enter the DHCP-assigned or manually set IP for your network device (PC/IP Phone/Cell/TV whatever) in this box. Note that if you are NOT using manually-assigned IP (as opposed to DHCP-assigned), then every time your IP (not BSNL assigned external IP, but internal network ID assigned by DHCP) changes (for the device from where Networx is monitoring your WAN traffic), you will have to re-assign the IP here in this box.
2. Get Community: (or something similar to get): Enter a strong passphrase here (note that your device might have length/character restrictions).
3. Set Community: (or something similar to set): Enter a strong passphrase here (note that your device might have length/character restrictions).
Usually, for 2 and 3, you might see that the default value is already assigned to "public". I recommend you change it to a custom value, which only you are aware of.

Now, in the networked device (PC/IP Phone/Cell/TV whatever), where Networx is running and from where you want to monitor the WAN traffic from, open Networx settings, hit CTRL + O (<-- not a zero) to open hidden options.
Scroll down till you find "Router SNMP community" and set the value to the value you set in Point 2 above (GET Community).

Now click on Ok and close the settings page.
Open the settings page again (NOT the Hidden Options), select the "Monitor my router rather than this computer" link and in IP address, enter the IP of your router and in WAN interface, select the "Virtual Circuit" (PVC0,1,2,3 etc. whichever you have used to configure your PPPoE settings) or ISP mode (depending on what Networx shows you - its intuitive, you will know).

And now Networx should be monitoring traffic between BSNL and ANY of your networked devices through this router.
 

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
This site, BSNL Customer Care Portal
Yes they are asking for the BB user id. When I give one according to their rule, they won't accept it still! Maybe Mario is right, it's their on that doc when I first took the connection.
Buddy ,you need to have seperate ID's and passwords for each.

In my case:

CRM (CRM portal,I have one ID and password)

*portal.bsnl.in (Online Payment portal,I have a separate ID and another password)

Finally,the User ID (Constant/Unchanged) and Password(changed accordingly) provided by BSNL for its net connection...which is the PRIMARY one.

Friend, I have 3 separate ID's and 3 separate corresponding passwords,for the above mentioned sites of BSNL. NO CONFLICTS + NO ISSUES + NO PROB LEM TILL DATE...
 

Vignesh B

Youngling
^^ Same here.
But the problem OP is facing here is with the CRM portal ID. It is asking for a "BB user ID", which he's not able to provide(rather the website is not accepting).
If I remember correctly, he has tried creating a custom BB user ID, tried the user ID with which connects to the internet but in vain.
 
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