The RMA Experience Thread

arc84

arc84

Broken In
Sent my Seagate ST3500418AS HDD for RMA (this is the third time in 2 yrs) on 9/07/12 and received it today. This is a Certified Repaired HDD (ST3500413AS) and as soon as I plugged it in, the clicking sound started. This drive failed the Seatools short dst, long dst and full erase and became very hot in about 30 mins. On calling Accel Frontline I was told to go through the whole process again. I have learnt my lesson and would never buy seagate again.
 
topgear

topgear

Super Moderator
Staff member
^^ Strange ! now they've started repairing HDDs instead of replacing them. and they never replaced your HDD before or this is the first time you are getting a repaired HDD instead of a replacement ?
 
arc84

arc84

Broken In
For the previous two RMA's there was nothing mentioned on the HDD sticker, so i guess they were new drives. But this one has the "Factory Repaired" logo on it.
 
CyberKID

CyberKID

In search for Tech Gyan!
topgear said:
^^ Strange ! now they've started repairing HDDs instead of replacing them. and they never replaced your HDD before or this is the first time you are getting a repaired HDD instead of a replacement ?
Click to expand...

Depends on the reason of fault. If it's something external, they prefer repairing the external circuitry etc, else, they replace yours with a refurbished one.
 
topgear

topgear

Super Moderator
Staff member
^^ Seagate's warranty policy has changed a lot - previously it was mentioned on their website that they will never return the same product which was submitted for RMA which means a new replacement for a defective HDD - seems like WD's HDD RMA policy is lot better now.

arc84 said:
For the previous two RMA's there was nothing mentioned on the HDD sticker, so i guess they were new drives. But this one has the "Factory Repaired" logo on it.
Click to expand...

you shuld have checked the serial no. of those drives.
 
CyberKID

CyberKID

In search for Tech Gyan!
^^ can't say! I'm in no manner associated with seagate, and fortunately haven't been for an RMA for HDD.
 
Myth

Myth

Cyborg Agent
1. RMA'd a Asus p5p43td mobo to rashi, bhubaneswar on 2nd May.
2. Replacement letter came in around 22nd May.
3. Rashi used all sorts of delaying tactics and finally agreed to give a Credit Note on 12th July.
4. Credit Note given on 19th July after spending close to 3 hours in Rashi office,bhubaneswar.
5. Ordered a Asus p8z77-m pro on Flipkart on 19th July night.
6. Flipkart customer care calls on 28th July to tell me they dont have the mobo in stock and they are cancelling the order from their side.

Moral of the story: Life sucks.
 
saswat23

saswat23

Human Spambot
What amount of credit note did they give? Get Asus P8Z77-M PRO from TheITwares instead. Costs much less there. Even you can get it here for 12.5k.
Why dont you get AsRock Z77 Extreme 4 for 10k, its a great VFM board. Specs are almost same as Asus P8Z77-M PRO. And use the credit note for some other product, say graphics card, DVD drive, etc.
 
Myth

Myth

Cyborg Agent
CN is for 4.9k. Asrock has more more features and vfm, but Asus for quality ( and hence durability). Asus m pro would have been the probable choice, so en-cashing the CN is not a problem.
I need something by next weekend, so a local purchase ( from kolkata) is the only option now.
Suggestions for kolkata shops with repute and reasonable pricing are most welcome.
 
saswat23

saswat23

Human Spambot
That's why I asked. You got almost almost the same value even after 2yrs of use. :D
BTW could they not provide a replacement or did you demand a CN?
 
Myth

Myth

Cyborg Agent
I asked for a replacement and when I realized they were taking too much time getting one, I asked for a CN.
CN was previously fixed at 4.4k but in the end a 500 bonus was added.
 
Myth

Myth

Cyborg Agent
There was this one guy with whom I was corresponding all this time. He agreed right away when I requested the CN. He handled the RMA thing there. At rashi, everything takes lots of time to process.
 
saswat23

saswat23

Human Spambot
Yup much longer indeed. I got my mobo from RMA after around 2 months, had bear all those lame excuses.
And is that guy Pradeep who agreed?
 
rohit32407

rohit32407

Ambassador of Buzz
Ordered a Noctua NH U12P SE2 CPU Cooler from TheItWares.com at around 7 PM last evening and still they managed to ship it last night itself, that is impressive.Would also like to mention that they have always managed to reply to my every query within 5 mins through mail, that is impressive as well.

I bought my cabinet NZXT Gamma and my old PSU FSP SAGA II 500 W from them and they arrived in perfect condition. I hope this will be the case with this purchase as well. They have shipped it using FEDEX priority mail even when the shipping was free. So till now I am as satisfied as a customer can be at this moment :mrgreen:
 
You must log in or register to reply here.
Top Bottom