The RMA Experience Thread

[dude_gamer]

Defective Product: Kingston 2GB RAM DDR2
Service center: Digicare Santacruz(E),MUMBAI.
Date of RMA: 11th July 2012 (3:00pm)
Received Product:Replace with New One.
Receive Date of the product From RMA: 13th July 2012 (12:30PM).

Their Service: Excellent.
They Call/SMS us when product is ready.

 

[topgear]

^^ two day RMA time is really Superb considering it's DDR2 mem -- thinking about recommending Kingston Ram modules from now on

BTW, when you submitted the ram module did they test it in-front of you ?

 

[dude_gamer]

^^NO they didn't tested in-front of me.just collected RAM & told me that we will repair or replace the product.when product will be ready we will contact you.
They also didn't ask me for Bill/invoice.

I submitted RAM on 11th July 2012 (3:00PM) & they call me on 12th July 2012 (around 5:00PM) that my Product is ready now.(replace with new one).
I took my product on 13th July 2012 (12:30PM).

 

[topgear]

^^ Thanks for the infos and really great service by KS

 

[dude_gamer]

Intel Service center: Smart link Network Systems
Digicare Address

 

[funskar]

Gigabyte Rma is ossum..
I remember i got my mobo replaced within 48hrs.
Gigabyte mobo n gpu both r rma'd by Accel Frontline

ACCEL FRONTLINE
Commerce Centre,D16 4th Floor,
Near Ac Market, Mumbai Central (West) 400016
Tel - 022-30007576/78
Tollfree - 18001804477/18004254945

 

[d6bmg]

Defective Product: Kingston 2GB RAM DDR2
Service center: Digicare Santacruz(E),MUMBAI.
Date of RMA: 11th July 2012 (3:00pm)
Received Product:Replace with New One.
Receive Date of the product From RMA: 13th July 2012 (12:30PM).

Their Service: Excellent.
They Call/SMS us when product is ready.

Awesome RMA experience!
Thanks for haring the experience with us, and congrats for receiving a new product.

 

[topgear]

Gigabyte Rma is ossum..
I remember i got my mobo replaced within 48hrs.
Gigabyte mobo n gpu both r rma'd by Accel Frontline

ACCEL FRONTLINE
Commerce Centre,D16 4th Floor,
Near Ac Market, Mumbai Central (West) 400016
Tel - 022-30007576/78
Tollfree - 18001804477/18004254945

2 days RMA time for mobo is really great .. i remember waiting for 26 days for a mobo replacement ... but that's how Rashi works .. so no wonder

 

[dude_gamer]

Thanks ... also can anyone tell me about the quality of after sales service for gigabyte and where its service center is in Mumbai ?

Go with funskar suggestion as he got his Motherboard within 2 days.

Alternative Address:
M/s Active Infotech,
Office No 202, 2nd floor, Mehta Estate,
Near Holy Family Church,
Opp. Chintamani Plaza, Chkala,
Andheri-East, Mumbai – 400 093.

Contact person:Madhuri / Bhushan
MOBILE:9833388039
E-MAIL:bhushan.isawe@accelfrontline.in

 

[funskar]

2 days RMA time for mobo is really great .. i remember waiting for 26 days for a mobo replacement ... but that's how Rashi works .. so no wonder

I too faced rashi's lame service.
When i have to rma my old rig mobo..
i still remember it ..they took 39days
Hence then also they sended the faulty mobo.
Worst Rma for a Grt Brand like Asus
So when i upgraded to sb then no asus

hirenjp
I rmaed my mobo from Banglore
And they don't even asked for the bill too..

Lame rashi asks for bill n old rma receipt too if the product is rmaed before

 

[saswat23]

I think mine was the worst then.
They took around 2 months, but I am happy to receive a new and better mobo in replacement with 3yrs fresh warranty.

 

[dude_gamer]

Thanks a lot....I guess I don't have to worry about buying a gigabyte product anymore.

Yes you can buy Gigabyte or Intel MOBO.
Because their service centers are the Best.

I too faced rashi's lame service.
When i have to rma my old rig mobo..
i still remember it ..they took 39days
Hence then also they sended the faulty mobo.
Worst Rma for a Grt Brand like Asus
So when i upgraded to sb then no asus

hirenjp
I rmaed my mobo from Banglore
And they don't even asked for the bill too..

Lame rashi asks for bill n old rma receipt too if the product is rmaed before

Great Service center.BTW how much days they taken to repair it?

Awesome RMA experience!
Thanks for haring the experience with us, and congrats for receiving a new product.

You are most Welcome

^^ Thanks for the infos and really great service by KS

You are most Welcome

 

[d6bmg]

2 days RMA time for mobo is really great .. i remember waiting for 26 days for a mobo replacement ... but that's how Rashi works .. so no wonder

If Rashi, sometime became as good as that, everyone will use Asus boards. Other companies? well..

 

[funskar]

Great Service center.BTW how much days they taken to repair it?

Rashi tookd another 23days to rma the mobo
Means 39+23=62/2months
I sold the proccy locally n mobo also when i rcvd it & after
few months wait got the Sb Rig(this tym no asus)Except the xonar dx2

If Rashi, sometime became as good as that, everyone will use Asus boards. Other companies? well..

Keep dreaming
That rashi will bcom good

 

[topgear]

I remember those days ( back in 2008 ) when they took so long to RMA the mobo - I needed the pc up and running asap and asked for a temporary mobo to work with but they said it's not possible ( done my work with another pc anyway ) - the RMA could have been taken a lot longer but my Elder Bro called them, gave a them a earful and the mobo was ready to pickup on the next morning.

 

[Hrishi]

This issue dates back to March 2012 and is concerned with HP(Hewlett Packard).

After using my DM1 for couple of months , I noticed a bizzare and weird problem.
The laptop's keyboard and touchpad stopped working after usage of 10-15 mins , and it happened every time.
The only way to revive it back to working was to send the laptop into sleep and wake it up again , using power key.
External devices were working fine everytime.

I personally tried every posible troubleshooting measures in my scope.Right from fresh installation , Static Discharge , keyboard removal ,etc ,etc.
It still persisted.

Called in the HP customer care, they asked me to follow a couple of troubleshooting steps.
Well , In the end the lady got pi$$3d by the issue and sent in for a Technician from a THird party agency to my home , as it was under On-Site warranty.
Technician arrived within a duration of 4days.
He asked me for couple of things.
1.Updating the Driver.
2.Reinstallation of WIndows.

I didn't had broadband at that time so he told me that he will come back on Monday with fresh Drivers.
He came back on Monday with fresh drivers, installed them , updated the BIOS.
He monitored the laptop for 15-20 minutes , actaully saw a movie (TRON).
He said it will work flawlessly now , so I don't have to worry.

Well , everything was good untill he left.The problem started back again.
This time with fresh windows Install , and fresh drivers.!!!

I called him , and he asked me to record a video of the problem.
So I did the same , and handed it over to him the next day when he came.
After ruling out all the possibility he sent for a Replacement of Motherboard.!!!! 0.o .

The next week another guy came in , with a fresh new motherboard (he was from Nehru palace).
He took a moment and installed it. Monitored it for next couple of minutes and gave me a report sheet and said its fixed now.!!
Well this time it was fixed.!!! Its working fine till date.!!

I didn't had to face any hassle or any problems , other than the fact that these guys took so much of time to identify the problem , but no-one told me about the root of problem.
(They only gave the answer "Sir, it was a faulty motherboard.")

 

[saswat23]

So, Problem of hp motherboard still continues.

 

[d6bmg]

And they were right. The 'root' cause of the problem was faulty motherboard. And, its not HP motherboard. It must have been foxcon/wistron board.

 

[iittopper]

So, Problem of hp motherboard still continues.

In 3 years , my hp motherboard have been changed around 5-6 times , 1 time hard disk and 1 time ram . Their customer service is good ( send engineer within 2 days of complain) but the replaced part is not new - just repaired one (bad) . But atleast our problem get solved by sitting at home and through 1-2 phone call

 

[Hrishi]

And they were right. The 'root' cause of the problem was faulty motherboard. And, its not HP motherboard. It must have been foxcon/wistron board.

In my case they had to change CPU+GPU too as it was on motherboard itself.

Btw can you focus a little on Foxcon/Wistron board ?