i have had my hp laptop for a week now and honestly i wasnt very excited when i got it home for 3-4 days. however after spending time with it, i have fallen in love with this machine... the only thing i hate about it is the display... i have experienced the service centre in Mumbai and trust me they aren't that bad; infact i havent had any issues with them... i had a compaq for 4 years and did visit the service centre thrice only... not bad is it?? the build quality for hp is also good, well atleast for now(maybe its too early to say that in my case). but i think you should still consider them....