So "as of now" this issue is not going to solve and I'm going to take that card back
I am the latest addition to the team******
I had submitted my faulty HD 5770 to them at 18-10. After than I called them several times and they were keep saying this card is out of stock and once available they r gonna replace it. It was confirmed that the card was faulty n I'm gonna get a new one. last week Wednesday they confirmed about the new card. I sent a friend to collect it. Once I've reached Kolkata on 20th, i found out that it is the same card, I have given to them. I rushed to rashi on Monday morning @ 12. After a lot of fight, they asked me to come after 5 when they would test the card with games.
I went to Vedant and have told them about the incident. They instantly called a guy named Vikash, who was present at that time and asked me to explain everything to him. He is a big-shot in Rashi.
He called someone and has redirected me to a guy called Sambhu Das. I again went to Rashi but the guys didn't do anything until 6:30. There was a superior named Manas Biswas who I think is the main culprit. When I told them that they informed me in phone that my card has been replaced, he told me that I was lying and they did not find any defect and all the games were running perfectly. This guy is a genuine *******.
However their so called engineers nothing other than idiots, they don't have driver for ATi cards and tried to install Nvidia driver.
After I told them what to do, they downloaded Catalyst 10.4, net framework 2.0 and install Delta force 2. I was terrified by their choice of games. But when they started the game, instantly the system gets hanged. Now it was 7:30. I started to shout and some big guys who were relatively good came out. I told them everything. Now Manas changed his tone and said leave the card over there and they would replace it. I simply said I can't wait for another 1 month and needed the money back. After a long fight I have won and they gave me credit note of 8.3K for Vedant. It is now 8:30 and I've won the battle.
Next day I went to Vedant and bought XFX HD 6870 @ 14.9K+Vat.
I had to post it. Because he somehow manages to get justice out of those thugs by his own efforts and kudos to his hard work. I appreciate it very much.
A personal victory of one or two won't change the situation though. Read below why did I say so :
I think they should have gave cilus a complete refund - depreciation cost can't be valid for warranty claims - even if you have used a product and it shows some defect in warranty period you have complete to right to get the product replaced or get a complete refund without reducing even a single penny from the price you have paid while buying that product
In my case they are not even willing to test it and keep telling me to take the card back. So "as of now" I'm going to take the card back.
So it's obvious two people are creating this kind of warranty probs and the other people at Rashi is co-operating with them. I told it coz how many people will really want to wait for 7-8 hours there to teach them the lesson. and sometime even that may not work.
People have important works to do and warranty claim does not means waste of your invaluable times . Also not all people can wait for upto 7-8 pm and 7-8 hours in there office for personal reason. distance, age etc.
I usually go there around 11am-12pm and it's very hard ( and somewhat impossible ) for me to wait that long for distance.
Last time I went there at 11.30am and the sambhu guy was not there. I asked manas ( service center in-charge ) to let me know the status of my gfx card but he said sambhu deals with those.At 1.15pm sambhu showed up. Then the security guard there gave us serial and I got sn2 and told us to stand in the line . Now after entering the office the sambhu guy stared his own works ignoring the long line in-front of him. From 1.50 pm ( meanwhile he handed over another guy he knew a large speaker set - that guy did not even stand in the line ) he started to people in front of him him and said he will do it only upto 2pm.
They take advantage of this kind of situation and denies warranty claims/ returns faulty product again and again ( how many people want to go to these kinds of thugs again and again ) and if you have to say something about any issue you have to do that after the official time for customers is over as you are making some kind of secret deal with them.
They do this for cheating people.If they have to do something they should do it in official work hours for customers which is written clearly at the counter. Why they do it secretly and why we have to always waste our time for their faults and greediness.
Rashi has made big claim on their website but their service engineer ( ? ! ) don't even know about appropriate video driver - how can you trust on there service and anything they say to you about warranty. They don't know anything about hardware components/ what is called dust or fungus and how to install proper driver for HW components. How come Rashi has recruited them ? This now raised a big question mark about there after sales service.
So now it is not a just a warranty issue of mine only - they are doing same kind of thing with every people possible customers who needs after sales service. Not every people use forum and know a lot about HW components - so their story never gets published.
But I've published mine and some of our members posted their experiences as well and now we have got somewhat a clear picture fo the whole thing.
Rashi should really consider changing their employees at the kolkata branch office - specially the two mentioned in the above post and there service engineers.
It would be best if someone ( like some one linked with reputed mags or some reputed websites/organization ) with enough resource and contacts can contact the higher official of Rashi regarding their kolkata branch office and if some reputaed mag/website can publish about this kind of incident.
Wake Up Digit people - it's time for do something.
Iam better than these people though i don't know much about hardware but still i don't use water to clean any electronic goods.topgear,is it possible that they have washed your gfx card with water thats why there is fungus on your card
sorry for using those bad words.and BTW they think bad about thinkdigit or not but atleast they should think about their dealer "rashi", otherwise their search in thinkdigit for feedback is of no use.
