just cant resist adding my experience.
i was a subscriber of digit till a couple of years back. i stopped the subscription because it wasnt worth it,the deleivery never happened on time and i had access to DIGIT via a library.
last year,when PCWorld was launched i immediately subscribed for it. till now, i have been getting all the copies on the 1st or 2nd of every month,except twice.Once it was even delivered on 31st!!
the couple of times i dint receive it on time,i mailed thir executive and immediately their staff got in touch with me and ensured that i received the copy, they kept on following to the point that i was exasperated!!!
now,i dont know whether PCW is doing this because they are new in the market or its their normal standard. the fact remains that digit,in spite of being the market leader,is treating its subcribers lightly. they serioulsy need to work on that. Otherwise they will keep on losing customers to its competitors.
@June 07 Issue : Looks OK to me. but the price hurts a bit!!
jamesbond007 said:
Oh dear we both are sailing the same ship and I am afraid if its Titanic!!!
My subscription code is M004863, and I am reader of Digit from 2003 and a subscriber from 2005. For the last 3 months ( june will be the 4th month) I too face the delivery problems but with a lil difference, in your case you get your copy in 3rd or 4th week but in my case I dont get the copy at all.
I have repeatedly called Hyderabad help desk ( Norbet joseph) for help, all he says is he will will look in to the matter. I have repeatedly mailed Digit Help desk, all they say is they will come forward with a solution for my problem. But, so far it looks like I am screwed!!
This month I somehow got the address of the courier agency that delivers my mag and went to their office and to my shock I saw my April 07 and May 07 Digits mags dumped in their cabins!!! When I asked why my mags were not delivered he said he couldn't find my House, for which I replied that my phone number is written along with my address and so he could call me which is the actual procedure for courier agencies. To this he replied arrogantly " if you want your mags .... take them or else I am sending them back".
This month if I get the same deal I am moving to the consumer court and that is final. I have documented all the receipts and mails sent to digit editor. Right now I am waiting for 1st week of june to pass by, once thats done I am moving to Consumer court. I 've learnt one thing ' no use of being soft teach them the hard way'. I hope the same should apply to both of us
surprised!! Neways good work @DIGIT!
