Microsoft XBox 360 Controller - Genuine or Fake

S

SunE

Professional Newbie
Hey [MENTION=228377]little[/MENTION] sorry to hear about your problems. Flipkart service is usually very nice and one e-mail has got me several products replaced.

On a side note someone has posted the pics of the controller he bought recently on post your latest purchase thread and by the pics it looks genuine. Can anyone please confirm this?
 
tanvir37

tanvir37

Broken In
little said:
What did you tell them to get a replacement ?
They are not replacing mine.
Click to expand...

I just sent them an email stating that the controller is fake and i got an instant reply from the customer care that replacement has been accepted.
Maybe being 'Flipkart first' subscriber helped.
 
OP
L

little

Journeyman
tanvir37 said:
I just sent them an email stating that the controller is fake and i got an instant reply from the customer care that replacement has been accepted.
Maybe being 'Flipkart first' subscriber helped.
Click to expand...

When I told them that the controller is a fake, they started questioning me. :/
Now the controller has started malfunctioning. The D-pad is acting weird.
Can I get it replaced under the 30-day-replacement policy because the product isn't working properly?

- - - Updated - - -

SunE said:
Hey [MENTION=228377]little[/MENTION] sorry to hear about your problems. Flipkart service is usually very nice and one e-mail has got me several products replaced.

On a side note someone has posted the pics of the controller he bought recently on post your latest purchase thread and by the pics it looks genuine. Can anyone please confirm this?
Click to expand...

I purchased my controller around 2 weeks ago. Flipkart was shipping fake ones back then. But these days it is shipping genuine ones.
 
amjath

amjath

Human Spambot
little said:
When I told them that the controller is a fake, they started questioning me. :/
Now the controller has started malfunctioning. The D-pad is acting weird.
Can I get it replaced under the 30-day-replacement policy because the product isn't working properly?
Click to expand...

raise return request saying its broken and not working, forget the past
 
OP
L

little

Journeyman
amjath said:
raise return request saying its broken and not working, forget the past
Click to expand...

Yeah, thinking of doing the same. But won't they check my past queries and tell me to take it to a service center?

Let's say I purchased a genuine mobile from Flipkart with 1 yr warranty and after the first week the phone didn't boot up. In this case can it be replaced under 30-day-policy?

I had been purchasing from Flipkart for the last 4 yrs or so. I really trusted it. :/
 
tanvir37

tanvir37

Broken In
little said:
I might sound noobish but are you sure about this? They were already telling me to take it to the service center.
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Well, flipkart generally has 'no questions asked' returns, can't understand why are they so hell bent on escalating the matter rather than initiating return.
Tell them about the some 'certified buyer reviews' about the controller which question the genuineness of the controller.
 
ashs1

ashs1

Padawan
From flipkart's FAQ -
Return Policy is Seller specific
and terms may differ. Please check the
respective Seller's policy when buying or before
initiating a return for a replacement.
Returns are covered by the 30 Day
Replacement Guarantee for seller WS Retail, 30
Day Replacement Guarantee for all other sellers
for Fashion & Books categories, and 10 Day
Replacement Guarantee for all other categories
from other sellers.
Replacement is subject to availability of stock
with the Seller. If the product is out of stock,
you will receive a full refund, no questions
asked.
 
S

SunE

Professional Newbie
Just ask them for a replacement. Go into live chat and get your return initiated at that moment itself. That's what I did about a month back when my ES 18 arrived damaged.
 
OP
L

little

Journeyman
SunE said:
Just ask them for a replacement. Go into live chat and get your return initiated at that moment itself. That's what I did about a month back when my ES 18 arrived damaged.
Click to expand...

OK. Will do that. Thanks everyone for your suggestions.
 
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