HELP: Urgent: FAKE SONY VAIO AC ADAPTER

[kARTechnology]

need your help, very urgent
My laptop is VAIO VGN-CS17G and now it's supplied power supply brick stopped working(got smell and no power)
I already mailed sony India but have no hope that they will reply please help me
this is what i sent them

my vaio's included AC adapter(vgp-ac19v26) stopped working recently
I saw on sony website and went to CITY COMPUTERS And they placed an order for new adapter for rs.1800

it came in a brown color box with cover. it has a sticker "MADE IN CHINA" and barcode sticker SH0531301-0026 ON SIDE. ON FRONT 148174240501154 AND MODEL NUMBER VGP-AC19V25
i can upload photos if needed.

I WOULD LIKE TO KNOW IF THIS IS GENUINE OR NOT.

I FEEL THIS IS A FAKE AND I ASKED CITY COMPUTERS THAT I SUSPECT IT AS A FAKE. he said no if it's fake why would we provide warranty?

 

[randomuser111]

Upload a pic of the adaptor.

Anyway all vaio adaptors are Made in China only

 

[red dragon]

It is probably legit.

 

[kARTechnology]

Upload a pic of the adaptor.

Anyway all vaio adaptors are Made in China only

in spoiler, i didn't get mail from sony except received your query mail

Spoiler

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[randomuser111]

Hmmmmmmmmmmmm.

Sadly yes, that IS fake. There is no such adaptor model sold by Sony in Asia.

Talk to the store guy , and if he won't give you a genuine adaptor - VGP AC19V26 you should file a case in consumer court

 

[kARTechnology]

Hmmmmmmmmmmmm.

Sadly yes, that IS fake. There is no such adaptor model sold by Sony in Asia.

Talk to the store guy , and if he won't give you a genuine adaptor - VGP AC19V26 you should file a case in consumer court

Oh noooooooooo
should i ask for a refund or shout at him(what to shout) or say i will go to court (but it is headache, never went before) or give genuine one
if he says no? I never thought sony would do like this

before i went to a sony showroom, Raj electronics and they said Rs.5300 for a adapter is that also a fake? but the price is scary
this makes me not to buy sony again, i had a hp laptop and i got a genuine adapter when it failed
i had a acer laptop, used fake adapter (lite-on) and then now laptop mobo fry....

 

[randomuser111]

Well you can ask nicely and see what he says.

Also you bought it from a dealer and not sony, sony has nothing to do with it.

What you can do is threaten him that you will complaint to Sony india and get his dealership cancelled if he wont give you an original adaptor

And next time buy only from Sony centers.

 

[kARTechnology]

i don't understand if he is a dealer or a retail vaio store but he had VAIO photos and stickers all over his shop *plus.google.com/103044508058444986908/about?gl=in&hl=en
and the 1st adapter was doa and this is the 2nd adapter. he called and asked that I got a dead adapter, those fake fellow sent another...

 

[saswat23]

Why dont search online @ flipkart, snapdeal, infibeam, etc??
Search for your desired charger and ask your dealer to provide that particular model. If you think that your one is fake then better return it.
The best option would be to look for an UNIVERSAL Power Adapter which is compatible with all laptops.

Check this:
*www.snapdeal.com/product/huntkey-90w-energy-star-adapter/685968?pos=18;24
and
*www.snapdeal.com/product/circle-raw-power-adaptor-90/762002?pos=14;24

 

[kARTechnology]

Why dont search online @ flipkart, snapdeal, infibeam, etc??
Search for your desired charger and ask your dealer to provide that particular model. If you think that your one is fake then better return it.
The best option would be to look for an UNIVERSAL Power Adapter which is compatible with all laptops.

Check this:
Huntkey 90W Energy Star Adapter - Adapters & Accessories | Snapdeal
and
Circle RAW Power Adaptor 90 watt - Adapters & Accessories | Snapdeal

i know that it will work but not sure about safety of laptop

 

[randomuser111]

Even VAIO flagship stores are just dealers at the end of the day. Sony has no control over them and is in no way responsible for fake products those dealers may sell.

There are many Samsung smartphone cafe owners who sell fake Galaxy handsets, but that doesn't mean Samsung is accountable for those fake galaxies.

So take it up to the store guy and insist on a new GENUINE adaptor.

As I said, go to a SONY CENTER and buy from there

And check the model of the adaptor, it should be same as your old one - VGP AC19V26

 

[kARTechnology]

Well you can ask nicely and see what he says.

Also you bought it from a dealer and not sony, sony has nothing to do with it.

What you can do is threaten him that you will complaint to Sony india and get his dealership cancelled if he wont give you an original adaptor

And next time buy only from Sony centers.

i know another computer shop(i asked him why he sells crap psu's for somputers and crap coolermaster ones, and many other so e knows that i check everything on internet and know everything more than him, he asks me many doubts too) i know and i told him that city computers gave a dupe, he took out a box and showed the same adapter selling for 1000 and he said that no sony adapter is available to purchase a "genuine" one, and these are "imported" ones
and he did tell me that there is no such model no. on sony INDIA, and showd that it might be this VGP-AC19V25 | VAIO^® Additional AC Adapter | Sony | Sony Store USA

and really will a genuine one cost 5000 or so?

 

[randomuser111]

Yes genuine ones cost around 4k or so.

And while the model no does match, I am not positive that the one you have is "imported US version". It would have a US plug in that case, which it doesn't I assume.

And the labels are a mess with fake logos.

It doesn't match with the USA VGP AC19V25 at all. And it costs 80$ in USA which is about 4k. So how can someone "import" it and then sell at profit at 1k?

 

[kARTechnology]

Yes genuine ones cost around 4k or so.

And while the model no does match, I am not positive that the one you have is "imported US version". It would have a US plug in that case, which it doesn't I assume.

And the labels are a mess with fake logos.

It doesn't match with the USA VGP AC19V25 at all. And it costs 80$ in USA which is about 4k. So how can someone "import" it and then sell at profit at 1k?

got mail from sony, I am confused

Dear Mr. Kart

Greetings from Sony India!

As per your e-mail, we would like to inform you that our products are made in different parts of the world and we maintain same Sony standard of manufacturing.

Please be assured that Sony products are made by Sony. We take extra care of our products and their services.
If you need any assistance or clarifications, please feel free to contact us at our toll free number 1800-103-7799 (Working Timings-9:00am to 7:30pm: All 7 Days) or you can e-mail us at sonyindia.care@ap.sony.com or you can visit Consumer Electronics & IT Products : Sony India. We would be delighted to assist you.

We assure our best support always.
We invite you to participate in a short customer satisfaction survey based on your e mail communication with us. Please click the following link to submit your feedback. We will appreciate your valuable feedback.
*www.smap.ap.sony.com/survey/se.ashx?s=15795BB21BE4A3B9
Thank you for contacting Sony India.

Warm Regards,
Priyanka Mittal
Web Support Team.
Sony India Pvt. Ltd.

so ehats is this "assured"?? should'nt they say its original for sure ?????

 

[kARTechnology]

ok sony conformed that its genuine,
they said that the adpter was original for sure and made in china and being imported to india with a 1 year warranty, even though the model is not on their site.
they called me and told...
it took weeks but its ok as they have clarified this doublt, but slow response