No I didn't ask about buying anything specifically from a 'website'. I just asked about buying from New Delhi. Before that I called the customer support of SMC where they told me about the service centers of MSI and there's one in Kolkata which I made sure by calling them. Now I believe that whether bought from a website or a shop counter, I'm supposed to get an invoice/bill (like what we get from from ebay sellers). So in that case, I shouldn't have any trouble. Well, it's all logic as well as luck I'm depending on by buying from SMC, but I still don't think giving the extra 1k here would be worth it.
From my experience, MSI's products, as well as their customer service are quite good. Once one of my friend's PC was almost fried by a lightning bolt that destroyed his house's power lines. His UPS and PSU were entirely gone, while his mobo's (MSI) LAN and audio chip were damaged only. The PC was working fine with another PSU. He hesitated for a few days and then took it to the dealer he bought the mobo from who got him a replacement for the board in a week or two. So I guess it speaks for MSI.
And you want a story of XFX/Akshay? Well, I can give you one. I gave my old XFX 8800GT (bought 2 years back) for RMA because of overheating last April to akshay enterprises. The guy in charge there said it'll take 2 weeks. But each week I'd call him, he'd just avoid me by giving absurd reasons like neighbour's death, customs issues etc. (absurd because later I found that other people had heard the same excuses...in different times). Then after 4 intolerable months, a few weeks back, he told me that he still has not received any 8800GT, but instead he has received a bunch of 8800GTXs. So what's the deal? I gotta pay him 1.5k and take a GTX if I want, as according to him the GTX is 3 times faster than the GT (so not true!), or wait till infinity to get a 8800GT. I almost gone crazy without playing any games for the last few months, so I took it. And see now, that has kicked the bucket within a month (artifacting, freezing up). The warranty was over the last May. So I don't know what akshay's gonna do about this. I'll just be happy if I get my 1.5k back from them.
And if I'm not wrong, rashi isn't that much reputed either for the RMA policies and blabla, isn't it? So my friend, seeing where we stand, I doubt if there's anything/anyone believable here at all...
P.S. - Sorry for the long post.