Rashi RMA number: 19430
Date of purchase: 4th Sep 2008
Date of RMA: 28th Sep 2010
City: Rashi peripherals ( Kolkata Branch ) :
Rashi Peripherals Pvt.Ltd.
19, R.N. Mukherjee Road,
Eastern Building, Ground Floor,
Kolkata-700 001.
Tel No.:+91 - (033) 40011604/5/6
Fax No.:40011608
The incident in chronological manner:
Rashi peripherals is offering 3 years Replacement Warranty on every XFX graphic cards. Here's the Link to their official Warranty Document :
Warranty / RCC Locations
*www.rashiperipherals.co.in/ws/warranty.pdf
I've bought a XFX 8600GT 256MB GDDR3 graphic card on Sepetember 2008 with all the pocket money I've saved from Savera Marketing which is known as a outlet of Rashi Peripherals.
28th September 2010 - - - There was no display coming out of the graphic card so I sent it for RMA.
After verifying and testing the card throughly their service engineer told me that the card is bad and I will get a replacement for the card and Rashi peripherals accepted it for RMA. They told me to inquire after one week.
On the RMA paper it's clearly printed the condition is bad and no display and the warranty period is 1095 days.
5th October 2010 - - - I called them and they told me to go there.
6th October - So I went to Rashi peripherals and the guy ( Shambhu Das ) at the counter took the RMA paper from me and went inside. After a little while he came back with only the RMA paper and gave me the paper.
Now when I looked at the RMA paper I noticed something new in it. There was word a "fungus" written with pen on the upper right corner under the remark field on the paper. The word was not there when I've received the RMA paper on 28th september.
I asked Shambhu Das what's this ( pointing to the word "fungus" written on the RMA paper ) and what happened to my card ?
He told me that their service engineer has found fungus on my graphic card. He also told they will not repair or replace the card as it's a physical damage.
I was taken aback by hearing this.
I told him that there was no physical damage and fungus on the graphic card when I handed it over to them and they have accepted the card for RMA after physically verifying and testing it. So if now they claim they have found fungus it's their fault.
I've tried talking to their higher authorities in the office ( Manas Biswas - Service center chief of Kolkata Branch ) but they told me talk with the guy at the service counter.
So after some heated argument they told me that they will send the card to XFX and get a replacement and told me to inquire after 2-3 weeks.
25th October 2010 - - - I've called them and they said me as they have found fungus on the card they will not repair or replace it and I should take my card back.
I told him that there was no fungus on my graphics card and fungus can not be produced on graphic card which is used daily and it's their fault not mine and you guys have said me that I will get a replacement for the card. Either I want my money back or give me a card as replacement.
Now suddenly he started to act very rudely and told me to take my card back in 3 days and they will do nothing about this card further and just hanged the phone call.
So it's looks like I'm just being cheated by Rashi Peripherals.
Update as on 3rd - Nov. - 2010 :
On
29th Oct 2010 - Sent a mail to rashi central support center & I got this reply from Rashi :
Dear sir
We will check with Branch & update to you
It was by someone named rajkumar and they CCed the mail to the Kolkata branch.
But as of today
3rd Nov 2010 I have got not any reply on the update status.
Update as on 14th - Nov. - 2010 :
On 3rd Nov 2010 I've sent a mail to :
rajkumar.rajak@rptechindia.com
Cc:
asusrma@rptechindia.com
manas.biswas@rptechindia.com
rmakolkata@rptechindia.com
but did not get any reply :
On
4th Nov 2010 I've sent amil to :
rajkumar.rajak@rptechindia.com
asusrma@rptechindia.com
but go no reply as usual.
On
8th Nov 2010 mailed to :
RAJKUMAR <rajkumar.rajak@rptechindia.com>
Cc:
asusrma@rptechindia.com
but got no reply
on 11th Nov 2010 I've called RPtech Kolkata branch and a guy named Sambhu Das is againb making false claim about "Fungus" and I've sent another mail to :
ashokg@rptechindia.com
but got no reply - So I've tried contacting with all higher officials of Rashi Peripherals but they are just ignoring me and my valid RMA claim.
The card is still in Rashi Kolkata Service center.
My last mail to them was this :
Dear sir,
More than a week has passed since I got a reply and still I have not
got any news on the update status.
I've sent you 3 more mails on 3rd and 4th and 8th November regarding
the update status of this issue and as usual I've got no reply.
So how long it will really take to resolve this issue ? This is
wasting my valuable time and harming my works.
I'm just getting frustrated, irritated and angry by the attitude of
your service center people at kolkata.
I'm a moderator of Digit forum and currently we are discussing the whole issue at here :
*www.thinkdigit.com/forum/hardware-q/133296-rashi-peripheral-cheating-xfx-graphic-card-warranty.html
Rashi ( Kolkata ) has accepted it after physical verification and
testing it on their pc and after one week Rashi ( Kolkata ) is
claiming that they have found fungus in it. The service center guy ie
Sambhu just took a pen and wrote the word fungus on the printed RMA
paper without my acknowledgement and just told me to take the card
back.I won't just accept what he wrote with a pen of the RMA paper
without my acknowledgement.
He said they just don't provide warranty for fungus and I will not get
any kind of replacement. !!
About the claims of your Service enter guy ie Sambhu at Kolkata I've
really some points to make it clear that his claim is simply baseless
and totally deceiving :
Fungus forms on food items and damp/sweaty clothes which have not been
washed for ages and kept in a damp condition. A computer peripheral is
subjected to heat and 8600GT heats up enough. So theres no way there
was any fungus on my 8600GT graphic card.
Moreover how the heck can fungus be physical damage. Physical damage
is said to have occurred if there is a crack on the pcb. A part of the
pcb being chipped off. Missing smd(surface mount device, like
resistor, capacitor, IC etc), scratches on any part of the card, signs
of tampering like worn out screws, tracks on pcb being cut and burn
marks on the pcb.
I just hope they ( Rashi Kolkata guys ) don't physically damage it
themselves and say "look its physically damaged and we cannot provide
the warranty".
There was absolutely no physical damage with my graphic card ( 8600GT
) when I gave it back to them....I can 100% guarantee that......Rashi
( Kolkata ) has found a really nice loophole to excuse them from
providing their so called "warranty" by simply putting the blame on
the customer and saying there has been "fungus" or something like
that.
The warranty period of 1095 days ie 3 years and the cards condition is
clearly printed on the RMA paper. Here I'm sending the RMA paper as
attachment.
The graphic Card XFX 8600GT is still in your Kolkata Service center
and the RMA No. : 19430
I hope you would take some proper action to resolve the issue as
quickly as possible.
Regards
Sudip Kumar Saha
