[SOLVED] Invalid S/N for WD My Passport Ultra hard disk from Cost to Cost

[vineet09]

Hi Guys,

I bought a new WD My Passport Ultra 2TB external hard disk from " Cost To Cost " - Nehru Place, Delhi on 22 Jun 2015 . I checked the hard disk on WD Support Portal website and found that the S/N is invalid Just wanted to warn the future buyers. There were no typos like 'O' instead of 0.

My theory is they sold me an OEM disk and i think that WD doesn't provides 3 year warranty (or any warranty?) as it does for standard hard disks.

I am going to visit the shop soon but as you can see they didn't provide any s/n in the VAT bill.

Link to invoice:

*i.imgur.com/PxpTKrI.jpg

Note: Shop name on invoice is different but address is same and is also given online.

 

[saswat23]

The serial number of the HDD is supposed to be mentioned in the invoice too.

 

[Faun]

Can you check against a different country ? United States ?

May be this HDD was imported from United States.

 

[vineet09]

WD have just updated their WD Support Portal site. Apparently site was going through some maintenance and was giving wrong error. I contacted them by phone just now and they verified the s/n as a valid hard disk with 3 years WD warranty till 23 May 2018.

I guess everything is fine with the hard disk though it would be better if Cost To Cost had mentioned s/n of the product in invoice like most of the legit sellers do.

Note: Mods kindly delete this thread as the situation is resolved and the product is genuine. Thanks.

 

[Faun]

Closing the thread as the issue is resolved. Don't see the point in deleting.