Thanks for the reply
. ok long time I didnt reply to this thread. in the mean time I or should I say my new company is using logme in for our support work.
Different remote desktop application have different applications. Lets look into it.
1. Remote desktop (Remote Desktop Protocol - RDP ) built into the OS ( Windows ). this is by far the best and has the fastest response. I have shifted from VNC to RDP cause I found it was fastest in my network. to setup RDP all you have to do is enable remote desktop in your computer via system properties > remote . for better security you can select the users who can use remote desktop. remote desktop doesnot work if the user does not have a password set for his account.
AFAIK Remote desktop works only in XP pro , Vista Business and Vista Ultimate.
2. VNC - This comes into picture if you cannot enable RDP in your system. this tut is regarding VNC. This also works cross platform. downside which I faced was that it was not responsive enough over a WiFi network
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3. Internet Based Remote Desktop. This is what LogmeIn does. its internet based. you require to have a account with logmein. best for remote support , worst for local network. Other alternatives are Goto Meeting , WebEx, Symantec pcAnywhere.