@Proton
Your previous comments on this thread such as the below mentioned are in my opinion accurate.
Make your decision only after you receive categorical and unambiguous replies from him and never be in a hurry to make online purchases in a flash.
e-commerce is still at its infancy in India and poses a lot of problems for the consumers and it is for the consumer to be wary before he parts his money.
Regarding your post
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Kudos to Ponmayilal for unmasking syogan.
If I wanted to be masked I would have probably used some fancy name like yours. I will answer your queries
1.Why did not theitdepot respond to agnels queries after it received payment? Was the order finally executed and how many days after payment?
Most of payments recieved are through credit cards. When a credit card transaction is approved a trigger is set to e mail customer of order confirmation, create a order form etc etc. Agnel had instead paid by a direct deposit to our bank. Order procesing was not aware that an order had even been placed till after receipt of his mail. The product was shipped. The product that he had ordered was not in stock. If a product is in stock as mentioned on the site then it is shipped within 24 hours if not it is shipped only after availability of product. I am not sure exactly how many days maybe 4 or 5 but i could be wrong I can and will update you on this.
2. In the case of elendil who received a wrong item, please clarify unambiguously what the legal issue was
3. Against whom and in which court of law such legal process was initiated, that would have involved a long time as claimed
4.What happened finally? Was the issue resolved? When and how?
This is a long story but I will be brief. Shipments are sent by Blue dart courier or in places that are not covered through speed post. The product was shipped through blue dart. The customer has received the product and signed for it. As far as blue dart is concerned end of story. However the customer after a few days called and informed that the product was a wrong product. The product in question is a high value product. Our process does not allow for a wrong high value product to be shipped because the product is procurred against order. Invoices of distributors, serial numbers etc are updated and the logistics has no access to be able to substitue a product. Such being the case the first issue was was whether the product that was shipped was actually a wrong product. The customer informing us after a time delay made things worse. Blue dart gave us a run around and finally asked us to go to the cops. The cops gave us a run around and then asked us to go legal. Legal gave a run around becuase the value was low for them to pursue but finally they asked us to go back to the cops and file a case. When we went to the cops we were told that If we do file a case there would be an investigation at the customers end becuase he had signed for the product. If we followed through with this the matter would also place the customer in an awkward position. Finally we decided on refunding the product value to the customer.
You have posted a link to the *www.bbbonline.org/consumer/ This is what I was refering to ponmayil when i said we must have benchmarks. We do not have such a forum at India. Why not start one? We can ask Ponmayil also to help.
janitha said:
It seems identity is accepted.
Hi
As I had posted to proton if I had wanted to hide identity I would had a fance name like his on this forum.
@ Ponmayil
Adverse experiences of a few customers who had problems as reported and available in the public domain carry much more weightage in his assessment of reliability
Such being the case it is impertinent that the information is accurate and not one sided and where a person can make a well informed decision
Thus a consumer’s perception of reliability is fully a subjective matter which does not lend itself to any quantitative yardstick measurement.
Reliability can be measured. There are companies that do benchmarking and companies get certification from organizations. check out standards for ethical online business practices listed by proton maybe There are those would want it to remain a subjective matter.
It will be naive to say that terms and conditions, policies etc., cannot be used to assess reliability. It will be naive to say the price cannot be used to assess reliability.It will be naive to say that only persons who have purchased can talk on reliability.
Grow up faster the better
It will be naïve to say only positive comments should be taken and adverse experience of a few cannot be taken in assessing reliability.
It is even more foolish to say that one experience of getting a late reply and one experience of which you do not know the full details is the only factor in pronouncing your verdict of unreliability.
And it will be naive on my part to assume that “syogan” is someone without vested interests. One Mr.Shanmugavel Yogan is the Managing Director of Cyber Space Abacus Private Ltd., which runs the itdepot. This info is available on the web. Does “syogan” relate to this name? IMO yes 100%. I cannot wish it away as a coincidence. With this info in mind, those who posted and also those who view can go through all that is said under this thread and can make their own inference as to who is picking a bone and who is making a sales talk, trying to turn the tide.
And byeeeee…………………………………….to this thread
Yes it would be naive of you to assume that syogan is someone without vested interests. Does the fact that Mr shunmugavel Yogan who has a vested interest in contending your opinion of defining reliability or unreliability upset you that you want to leave the thread? This is not personal do not leave.
proton said:
While many of the blatantly one-sided terms and conditions will not stand the scrutiny of law if an aggrieved consumer hauls up the trader in a court of law, there is effectively no mechanism to prevent sellers from exhibiting such unfair terms. In US there are local communities which run Better Business Bureaus which form part of a countrywide network, that evaluates the member companies' and traders' online Reliability standards for ethical online business practices and allows them to exhibit BBBOnLine Reliability seal. *www.bbbonline.org/consumer/
Till such time we have such watchdog mechanisms, it will be for the consumers to be alert,raise their voice and shun such traders.
Hi Proton
Please can you visit *www.theitdepot.com/terms_conditions.php . Do you find any of the terms and conditions blatantly? Are any of them one sided and are there any unfair terms.
This is not to prove anything but rather to work on whether any of them can be modified or changed if necessary.
through martial arts?