@Ponmayilal
1. Have you purchased anything from the itdepot.com before opining that “their service is good.” Or is it because so many people have purchased and were happy and so me too joins them?
You are imagining or assuming things I have never stated that the service from www.theitdepot.com is either good nor Bad???
2. Just because I compared the terms and conditions of Computerwarehouse and the itdepot.com, and stated “IMO theitdepot.com fails to inspire any buyer's confidence.” do you consider it as a sales talk in favour of Computerwarehouse?
Terms and conditions cannot be a yardstick for reliability. "Enron" was at one time one of the most reliable companies. Your statement was either very naive or prejudiced.
3. Be it Computerwarehouse, theitdepot or any other online /offline vendor, all or most of them by and large deal with the same products by reputed manufacturers. I have , as a computer hobbyist, purchased computer peripherals from theitdepot, Computerwarehouse, Delta Peripherals, Xserve India, Rashi Peripherals, Priya International and various other dealers/distributors big and small. If the consumers who bought them feel happy about it, it only confirms the reliability and credibility of the manufacturers and no credit can really be attributed to the sellers. IMO the seller’s reliability and credibility is established by their policies made known to the buyers before they purchase and the service and support they provide after the sale, in consonance with accepted fair trade practices. I have clearly stated in a previous post “It may so happen that in almost 95% of the cases the delivery may be prompt and the products work without any problems.What does the seller do or wants to do in the reminder of 5% of the cases? This is where the seller's true colour is revealed.”
In the service industry 100% customer satisfaction is a myth. At India 95% would be a great acheivement. In any case we are discussing about theitdepot and you have only established that a)they did not respond to agnels query. Yes It is their duty to repond to a query and b) they have no regret in delivering a wrong product. Please read the post again. they have mentioned that there was a time delay on the part of the customer to inform www.theitdepot.com and also that this matter involved a legal process. Now if it was a simple question of a mix up of products where will the question of legal process come in. There is more to it than just a wrong product dispatch. Have you any idea how long it takes for any legal process to get done at INDIA? so to summarise you have established that
a) they did not respond to agnels query
b) A wrong product is claimed to have been received by a a customer who has informed theitdepot after a time dalay and which theitdepot seems to be doing some legal verification.
therefore theitdepot is not reliable. If such are your benchmarks for reliablity please can you let us know what online stores you consider reliable at India??
4. This thread was started by agnels who has complained that after receipt of the money, theitdepot has failed to respond to his queries.I had brought out the other instance ( *cc.msnscache.com/cache.aspx?q=8286006714751&lang=en-IN&mkt=en-IN&FORM=CVRE5 )wherein theitdepot had supplied a wrong card and after the buyer sent it back through the person/courier authorised by theitdepot , theitdepot was only being evasive for months. They also did not reply to his last post. And there was not an iota of regret on their part for delivering a wrong product. Neither agnels nor elendil had come out on what happened further in their cases but it does not take away the frustration and agony they had experienced.
Yes both of them would have obviously experienced anger and frustration.
5. I am definitely not on the payroll of Computerwarehouse.But in an indirect comment on their policy and in favour of theitdepot, you have stated “No tall promises such as the 7 day iron clad warranty but ussually the people who make tall promises are the ones who shaft you” Have you been “shafted” by anyone like that or is it a wild statement not based on any facts? Your comment that satyamy had “a bone to pick up” is also not in good taste.
My statement was to counter your contention that the terms and conditions are good and therefore they are reliable. YES I have been shafted, lots of times too whereas it seems that you have never been shafted. You must be young Please check with others(about being shafted), do some reading or just wait for experience to catch up with you.
I stand by my comment "a bone to pick up" Just because a product is cheaper somewhere else it does not make them unreliable(www.theitdepot.com). A product can and will always be found cheaper somewhere else. Again this statement was either very naive or prejudiced.
Good taste Bad taste. One man's food can be another man's poison. Please do not impose personal standards.
6. You are welcome to give your opinions for or against , but please do not try to denigrate others either directly or indirectly.
Let us not get into what is denigratring. However The intention in my comment was to highlight the possible reason or motive for your statement. If such is not the case let it show otherwise.
We are trying to acertain whether theitdepot is reliable or not. Maybe we should first define reliability. How can and how should we judge whether a site is reliable or not? Maybe the problem is becuase there are no benchmarks for this measurement.
