Help !!! Duplicate WD Black Internal HDD ??

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bhavikv9488

Broken In
Hi Guys,

I got a new WD Black 1TB Internal hard Drive from Lamington Road, Mumbai. As my Seagate HDD was crashed and i had read many neagtive reviews for the Seagate drives, i planned to go for WD Black Drive which has a higher warrant/support period.

When i was buying the HDD, i asked the store guy what is the period of the warranty applicable for this drive (as i had read it online that it has a 5-year warranty), but he responded that its only 1 year. Thinking that he may not be knowing the details, i got it.

Also, he informed me that in case if you face any issues with the HDD return it to me and i will replace it within a day and do not go to the WD SC as it would take minimum of 10 days. After listening to all this it brought a huge suspicion in my mind but the only thing that made me get that HDD was the price. I got it for 4500 which was marginally lower than the market price.

Now that suspicion kept on growing in my mind while returning back home, i immediately went to the WD website and tried to see the product registration and the warranty status of the Drive. Was not surprised to see that the Serial number was invalid. Also later i found that the model number WD1000AKDS model does not exists on the whole website.

I googled the result for the Model no. and I found just one result of a guy who had faced the same issue of duplicate HDD.

I am in worry now as to what step i should take. I have raised a case with WD to find the genuinity of the product ( which i am sure that it isnt for which they would not be of much help) and waiting for their response. I have not yet called up the store guy just to await for WD's response.

Guys please help out what should I do ahead ?? :confused:
 
Myth

Myth

Cyborg Agent
The low price and warranty for a 1tb wd black should have alerted you in the beginnning.

It could also be a second hand product. Ask him to take it back and give you a new original one.

Or else wait till someone with experience in similar matters suggests a working solution to this problem.
 
saswat23

saswat23

Human Spambot
Is that shop not a reputed one?
And as he has agreed to provide you a replacement, so obvoiously he has plenty of such drives.

Did he give you an invoice for this?
 
mohityadavx

mohityadavx

Youngling
If you are willing to take the effort you could get a refund by a consumer complaint or not even that first send him a letter which in the end says that if you he does not resolve the issue you may take a legal recourse within 15 days

This gets it done most of the time :D
 
OP
B

bhavikv9488

Broken In
Myth said:
The low price and warranty for a 1tb wd black should have alerted you in the beginnning.

It could also be a second hand product. Ask him to take it back and give you a new original one.

Or else wait till someone with experience in similar matters suggests a working solution to this problem.
Click to expand...


It did alert me but yesterday being sunday, many shops were all closed and I being a working guy only get sunday's to get it.

The product is sealed in a Antistatic plastic bag which I have not yet opened.


saswat23 said:
Is that shop not a reputed one?
And as he has agreed to provide you a replacement, so obvoiously he has plenty of such drives.

Did he give you an invoice for this?
Click to expand...

No, store doesn't seemed to be one. Price and availability just tempted me. I should have also checked the Model number online before going which would helped while buying, My Bad :(

And yes he did had many of those drives.

Yes, I do have a proper printed Invoice for the same.

mohityadavx said:
If you are willing to take the effort you could get a refund by a consumer complaint or not even that first send him a letter which in the end says that if you he does not resolve the issue you may take a legal recourse within 15 days

This gets it done most of the time :D
Click to expand...

Yes I would definitely want to do that once I get the Drive/Cash back. Would not hesitate to go the Hard way.
 
Godoftheforbiddenlight

Godoftheforbiddenlight

Journeyman
bhavikv9488 said:
Hi Guys,

I got a new WD Black 1TB Internal hard Drive from Lamington Road, Mumbai. As my Seagate HDD was crashed and i had read many neagtive reviews for the Seagate drives, i planned to go for WD Black Drive which has a higher warrant/support period.

When i was buying the HDD, i asked the store guy what is the period of the warranty applicable for this drive (as i had read it online that it has a 5-year warranty), but he responded that its only 1 year. Thinking that he may not be knowing the details, i got it.

Also, he informed me that in case if you face any issues with the HDD return it to me and i will replace it within a day and do not go to the WD SC as it would take minimum of 10 days. After listening to all this it brought a huge suspicion in my mind but the only thing that made me get that HDD was the price. I got it for 4500 which was marginally lower than the market price.

Now that suspicion kept on growing in my mind while returning back home, i immediately went to the WD website and tried to see the product registration and the warranty status of the Drive. Was not surprised to see that the Serial number was invalid. Also later i found that the model number WD1000AKDS model does not exists on the whole website.

I googled the result for the Model no. and I found just one result of a guy who had faced the same issue of duplicate HDD.

I am in worry now as to what step i should take. I have raised a case with WD to find the genuinity of the product ( which i am sure that it isnt for which they would not be of much help) and waiting for their response. I have not yet called up the store guy just to await for WD's response.

Guys please help out what should I do ahead ?? :confused:
Click to expand...


if you have the invoice then keep it......ask your friend to go and buy the same drive from the same store and record the whole thing....its a sting operation kinda thing after that inform wd about it and ask them for an email stating that the product you have is a duplicate and its a form of piracy then show it to the shopkeeper take back your money at the same time lodge an fir with the local police and take a video of that aswell then upload everything on youtube ans just share
 
OP
B

bhavikv9488

Broken In
Godoftheforbiddenlight said:
if you have the invoice then keep it......ask your friend to go and buy the same drive from the same store and record the whole thing....its a sting operation kinda thing after that inform wd about it and ask them for an email stating that the product you have is a duplicate and its a form of piracy then show it to the shopkeeper take back your money at the same time lodge an fir with the local police and take a video of that aswell then upload everything on youtube ans just share
Click to expand...

Yes for that I am awaiting response from WD as I have already raised a complaint with them, lets see how serious they are with the issue and what action would they take from their side.

If not i'll have to do something like what you just stated.
 
Zangetsu

Zangetsu

I am the master of my Fate.
Godoftheforbiddenlight said:
if you have the invoice then keep it......ask your friend to go and buy the same drive from the same store and record the whole thing....its a sting operation kinda thing after that inform wd about it and ask them for an email stating that the product you have is a duplicate and its a form of piracy then show it to the shopkeeper take back your money at the same time lodge an fir with the local police and take a video of that aswell then upload everything on youtube ans just share
Click to expand...
Not recommended..

@ bhavikv9488: keep the invoice and wait for WD to confirm..then take the printout of WD's response go to the shopkeeper ask for a refund.
if any problem occurs lodge a comlpaint/FIR there in LT Road Police station
 
OP
B

bhavikv9488

Broken In
d6bmg said:
Scan the invoice and post the issue in WD forum with the scanned copy.
Click to expand...


Now here's another thing to notice, I checked the Invoice which he gave me and I found he has just mentioned "1TB Hard Disk - 1 Unit - 1 year Warranty".

There is no mention of the company or the product description on the invoice which can help me to fight against him.

Today I just spoke to the store guy on call and have asked him to register my Hard Disk for me on the company website. He said he would try to do that for me and would call back.

Just trying the peaceful way to get it done.
 
OP
B

bhavikv9488

Broken In
No, I haven't connected yet.

This is the the label on the Hard Disk, I have not yet opened it.

Duplicate_HDD1.jpg
 
OP
B

bhavikv9488

Broken In
tkin said:
^^ There's a spelling mistake, 'limils'
Click to expand...

Ya, also there has to be a mention of 6gbps as the Black series is one.

Darn, what made me not check all this before buying it. :banghead:

Badly regretting.

image said:
It appears to be 100% duplicate.

Email all the details (as mentioned on their facebook page), to wdsocial@gmail.com

If WD want, this dealer can even be arrested.
Click to expand...


I have already sent a mail to wdsocial@gmail.com with the details and also raised a case with WD support.

Strangely No reply yet from their end.
 
tkin

tkin

Back to school!!
I made a comparison, you might want to forward this to WD as well:
*i.imgur.com/AGbBXcO.jpg
 
tkin

tkin

Back to school!!
bhavikv9488 said:
@tkin - You have just given me the ammo !! Something i was just luking around on google, the original packing/label.
Click to expand...
Happy to help, do report how this turns out, microsoft has a policy that if you buy a fake software unknowingly they give you a genuine software if you provide them with the details of the transaction. Lets see WD's game.
 
coderunknown

coderunknown

Retired Forum Mod
AFAIK, even OEM HDD carry warranty or at least will show up if you check for warranty online. This looks like a WD Blue/Green or some other HDD with a WD Black label.
 
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