Hi Kapil.I am very sad too. Slow speed at night and it's always get disconnect in morning. Didn't expected this.
No need to get disheartened, although I understand your situation. Situation such as these arise sometimes due to problems in the local network, which is serviced by your LCO. The right thing to do in such situations is to, first and foremost, create a ticket using either the my.excitel.com portal, our mobile apps (for Android and iOS) or by calling our support team at our toll-free number (1-800-419-0616).
This is important, since if a ticket has been created for an issue, Excitel is able to track the progress of, and the details regarding that particular issue. If the customer instead, just chooses to call the LCO, then Excitel is out of the picture and the LCO then gets greater leverage and performs in its own ways and methods. This is what causes problems in most of the situations.
Either way, if you have already created a ticket for the issue(s) that you are facing, please post the most recent ticket number for the same and we will surely follow it until a final resolution occurs.