Hi, I'm here to officially represent Excitel Broadband Pvt. Ltd., a growing ISP in Delhi-NCR and Hyderabad. We vehemently oppose the idea of a fair usage policy (FUP) and based completely on redundant fiber backbone we provide symmetrical connections (as opposed to the ADSL/DOCSIS connections provided by ISPs, in majority). This together with our high speeds are our main fortés and which discernibly distinguishes us from other ISPs. However, being a growing ISP, we strive to focus on resolving the issues that our customers might encounter. That, along with empowering our customers with the knowledge that would assist them in utilizing their internet connections in the most efficient manner possible is the aim that we have in mind with the creation of this official help thread. This thread can be utilized for sharing feedback, for getting advice relating to issues with your internet connection, for queries that new customers might have in mind, questions pertaining to users thinking about opting for obtaining an internet connection from us, for interesting and informational bits of facts and figures and for several other useful reasons which we would eventually figure out in the future. In addition to that, I would post informational / technologically beneficial posts based on personal insight from time to time. Along with this help thread, I could also be contacted at email@example.com. You can also directly reach support at firstname.lastname@example.org.