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Display driver errors, OS or HP issue?

billubakra

Conversation Architect
Display driver errors, OS or Harassement-Packard issue?

Hi,

First of all I hope that the mods don't mind me creating too many threads to ask questions.

My cousin purchased a HP ab522tx pavilion laptop last month. We are regularly getting a driver error. This comes up all of a sudden, the lappy hangs, sometimes there's a black screen for a few seconds too. In the first few days it used to say that driver for windows 8 but after the update the errors are still there but no windows 8 is written. We have contacted the HP customer support multiple times, they even took the lappy on control via remote but nothing happened. They gave a ftp link to download the drivers, which we did but when we installed them, the drivers from the link were outdated versions than the versions in the lappy. All the drivers are up to date. Kindly check all the screenshots.

http://oi68.tinypic.com/34gt3s9.jpg

http://oi66.tinypic.com/2safled.jpg

The rest of the screenshots are attached. What should we do?

Regards
 

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puli44

Chill
try to download diplay drivers from nvidia and intel website manually , perform clean install .
that might fix issue.
and aslo try below steps if issue exists

1] If you have tweaked your Visual Effects, you may want to reset them to defaults. You can do so via Control Panel > Visual Effects > Select Adjust for best performance, OR Let Windows choose what’s best for my computer.



2] If you are on low-end computers or if your current video card or video driver does not support GPU hardware acceleration, then you should try and disable Hardware Acceleration and see if it helps you.

3] You may also have to increase the GPU (Graphics Processing Unit) processing time. You can do this by modifying the registry value for Timeout Detection and Recovery.
 

Gollum

Collector
Hi,

First of all I hope that the mods don't mind me creating too many threads to ask questions.

My cousin purchased a HP ab522tx pavilion laptop last month. We are regularly getting a driver error. This comes up all of a sudden, the lappy hangs, sometimes there's a black screen for a few seconds too. In the first few days it used to say that driver for windows 8 but after the update the errors are still there but no windows 8 is written. We have contacted the HP customer support multiple times, they even took the lappy on control via remote but nothing happened. They gave a ftp link to download the drivers, which we did but when we installed them, the drivers from the link were outdated versions than the versions in the lappy. All the drivers are up to date. Kindly check all the screenshots.

http://oi68.tinypic.com/34gt3s9.jpg

http://oi66.tinypic.com/2safled.jpg

The rest of the screenshots are attached. What should we do?

Regards
Try to perform a recovery from F11.
This will restore the PC to factory settings.
 
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billubakra

Conversation Architect
try to download diplay drivers from nvidia and intel website manually , perform clean install .
that might fix issue.
and aslo try below steps if issue exists

1] If you have tweaked your Visual Effects, you may want to reset them to defaults. You can do so via Control Panel > Visual Effects > Select Adjust for best performance, OR Let Windows choose what’s best for my computer.



2] If you are on low-end computers or if your current video card or video driver does not support GPU hardware acceleration, then you should try and disable Hardware Acceleration and see if it helps you.

3] You may also have to increase the GPU (Graphics Processing Unit) processing time. You can do this by modifying the registry value for Timeout Detection and Recovery.

Try to perform a recovery from F11.
This will restore the PC to factory settings.

HP's support sucks. So, I contacted Intel and I got this reply-


I understand that you have the 6th generation of the Intel HD 520 graphics and Windows 10, and there is an error message that appears several times stating that the Intel graphics driver has stopped working and recovered. First I want to let you know that this is a known issue that appeared with the last Microsoft Update in November for Windows 10, as you can see at: Here are some of the issues and bugs users are experiencing with the Windows 10 November update | Windows Centra Also we have a link with the information about this same general problem error message: Errors Reported By Microsoft for Graphics Driver But Microsoft has release a new Intel graphics driver package that has been working very well fixing this “stopped and recovery” error message. So as troubleshooting steps, the first thing I will suggest to try is uninstalling the current driver you have, but from device manager as follows: on the keyboard let’s press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, restart the computer. Once the computer has been restarted, Windows 10 will try to apply a new Intel graphics driver which is their new package, if it does not do it automatically run the Microsoft Windows 10 update tool => select the Start button , then select Settings > Update & security >Windows Update > Check for updates. If the Windows 10 latest update does not fix the problem, you can use the latest Intel graphics driver for your configuration (you might need to uninstall the driver again if an error message appears when attempting to install the generic Intel graphics driver we have): Download Intel Graphics Driver for Windows 7/8.1/10* [15.40


So, I uninstalled Intel's driver and tried installing the one's downloaded from Intel's website. When I restarted the pc the light was sooooooooooooo bright even at the lowest brightness settings. Then I got these errors-

http://oi67.tinypic.com/23sf394.jpg

http://oi68.tinypic.com/nwg6k7.jpg

http://oi66.tinypic.com/judf8h.jpg

After this, the lappy said that the drivers are not installed, install from the dump installer file or something. I clicked yes so it has installed the drivers from the setup that came with the lappy.

Recovering will not help as it will install the same drivers. What should I do now?
 

whitestar_999

Super Moderator
Staff member
create a restore point & then disable intel graphics/display adapter device in device manager,use only nvidia for now to see how it runs.
 
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billubakra

Conversation Architect
create a restore point & then disable intel graphics/display adapter device in device manager,use only nvidia for now to see how it runs.

If these are not installed then the lappy keeps showing that they are not installed, install them from dump or something. The screen looks a little weird without them. And the brightness is just way too much.
 
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billubakra

Conversation Architect
Latest reply from Intel-

It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings and capabilities.

For that reason they design their own drivers, to meet the exact specifications on their computers.

If your computer is still having problems even with our generic Intel graphics drivers, Intel recommends contacting the manufacturer of your system to use their customized version of the graphics driver, here you can find that information: Computer Manufacturer Support Website


MS is also saying that the issue is with HP's drivers and formatting will not help. HP's support is saying that since we have exhausted all options please format the lappy as it is the only solution now. What should we do?
 
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amit.tiger12

Guest
btw it's windows 10,
do proper refresh or reset from setting. I also got display driver error so many times, when I upgraded windows 7 to windows 8.1.
Then I did proper clean install, the problem disappear.
Maybe when upgrading from windows 8 to windows 10, you ticked keep all folders and files, you shouldn't have done that. So resetting is only option for you.
Other suggestion goto hp site

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

and download all possible driver, and install it. this may help you.

i can help you remotely if you want it?
 
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billubakra

Conversation Architect
btw it's windows 10,
do proper refresh or reset from setting. I also got display driver error so many times, when I upgraded windows 7 to windows 8.1.
Then I did proper clean install, the problem disappear.
Maybe when upgrading from windows 8 to windows 10, you ticked keep all folders and files, you shouldn't have done that. So resetting is only option for you.
Other suggestion goto hp site

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

and download all possible driver, and install it. this may help you.

i can help you remotely if you want it?

The laptop came preinstalled with windows 10. We did not upgrade to 10. Second all drivers have been updated from device manager and verified with that link that you have posted. We just matched the versions, device manager is saying that everything is up to date, whereas that HP link says few things have updates. Whom to trust now? Yes brother, when do you have the time?

P.S. when the drivers are updated via device manager or by windows update, then from where do they download the drivers I mean from HP or from MS?
 
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amit.tiger12

Guest
The laptop came preinstalled with windows 10. We did not upgrade to 10. Second all drivers have been updated from device manager and verified with that link that you have posted. Yes brother, when do you have the time?

P.S. when the drivers are updated via device manager or by windows update, then from where do they download the drivers I mean from HP or from MS?

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

download manually from above link, HP laptop = hp site, lenovo laptop = lenovo site... that's how it is.
Download it install it, like software...then see if it works or not.


if not then I have time right now..
 
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billubakra

Conversation Architect
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

download manually from above link, HP laptop = hp site, lenovo laptop = lenovo site... that's how it is.
Download it install it, like software...then see if it works or not.


if not then I have time right now..

Let us download that Intel driver software only and see if it works or not. HP's support assistant is not able to find any updates of any drivers so that means all are already up to date.

P.S. when the drivers are updated via device manager or by windows update, then from where do they download the drivers I mean from HP or from MS?
 
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amit.tiger12

Guest
Let us download that Intel driver software only and see if it works or not. HP's support assistant is not able to find any updates of any drivers so that means all are already up to date.

P.S. when the drivers are updated via device manager or by windows update, then from where do they download the drivers I mean from HP or from MS?

from ms,.. they cause problems sometimes. but mostly suited and work best because of windows os & compatibility.
 
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billubakra

Conversation Architect
from ms,.. they cause problems sometimes. but mostly suited and work best because of windows os & compatibility.


We downloaded all Intel drivers from here-

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Installed them one by one but after uninstalling the one's already in the laptop and this is what we got-

http://oi63.tinypic.com/nwzxx1.jpg

Then the setup in the laptop of the same driver installed itself and then we updated it. WTF is this? Why is HP's site having non-compatible versions?
 
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amit.tiger12

Guest
Maybe Windows 10 does not supported.. Do clean install.. Or refresh computer..

Please search software exact to model name and number mentioned. Try again searching on hp site.
 
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billubakra

Conversation Architect
Maybe Windows 10 does not supported.. Do clean install.. Or refresh computer..

Please search software exact to model name and number mentioned. Try again searching on hp site.

Clean install will be a waste of time as every driver etc. will be the same, as told by MS and Intel. What does refresh mean in this context?

I did but it shows the same link as posted by you.
 
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billubakra

Conversation Architect
Update-

MS support said that think of the recovery as a container with the OS, drivers and all the other softwares in it. Even if the recovery is done, the driver in question of Intel, the one tweaked by HP will be installed which they presume has the wrong source code or other errors when it was put in the container. So, as per them recovering will be of no use.

HP on the other hand after wasting our time for more than a month is telling us to recover. When we ask them that is there any guarantee that the issue will be resolved after recovery, they say that its a software thing and they can't be sure. What to do now?
 
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amit.tiger12

Guest
Do reset and everything will be erased in c drive or where os installed.. Try this
 
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billubakra

Conversation Architect
Do reset and everything will be erased in c drive or where os installed.. Try this

You mean format the whole c drive and then install Windows via dvd, right? Even if that's done, the drivers will be downloaded from HP's site, which are surprisingly giving non-compatible errors. We will be back to square one after wasting our time.

Did you read MS's reply?
 
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amit.tiger12

Guest
Buddy something is happened with your display driver configuration file...
So formatting is best option don't ask questions just do format... Or reset..
I can assure you that because when you can't find solution what you do is basically clean install windows again..

Windows 10 Reset and format (clean install) are both different..

And your theory about drivers and all is wrong different.. Just do format..
 
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amit.tiger12

Guest
Similar issue with my lenovo laptop, i did format and reset both helps..
 
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