its not that one browser is awesome and another is crap. it depends on the user. a casual internet user might prefer chrome for its clean looks and simple interface. on the other hand, a heavy internet user or a power user would like to use firefox for its powerful addons and features.
but anyways IE sucks... the selfcare portal of bsnl(east) will only open on IE, what a shame!!
I always open it with opera(all versions), to do this just open the page in opera,, it gives a warning or error, right click on the page and select 'Edit Site Preferences,' in network tab, select Identify as Internet Explorer, and clear all cookies(menu-Setting-Delete private data)too and open the page, and it will work, if doesn't then select option 'Mask as internet explorer'
Same can be done with FF and other browsers.
*i53.tinypic.com/34i5qae.jpg