What the **** is going on with BSNL BB?

[Mario]

@Mario,attenuation value depends on your home's distance from local exchange & to get single digit values your home must be within a Km from local exchange.my value is 41 because i am about 3.5km away from exchange & 2mbps is not a problem.

@Technoholic,try anonymouse,ninjaproxy,hidemyass(just search in google).

Well, I was saying that in comparison to the SNR value he's getting, its almost 50%! Whats yours?
And if it helps, I am most definitely not within 1 km of my local exchange (ah! miss those days) and yet have attn. in single digits!

@Mario: Dialed 1. Absolutely no noise. After some secs heard busy tone.
My local exchange is less than 1 km from my home.
Are you located in Calcutta?
PS: Could this be the land line I'm using? Those idiots always say if you are not using a BSNL phone there will be problem. Honestly I never believed that ****! However I'm using it for more than 4 years though.

Yes, this is one of their fav ones, I have got it too at times..."If you have a phone that has a display, BB wont work properly...Get BSNL 'plain' telephone" .. How does it work at all the other times when it does then?

Now I just tell them I keep my phone disconnected except when I need to make calls during which I disconnect my BB.

Same here, been using same telephone for many years. Your line seems ok. But try anyway, disconnect the landline (from splitter, not from the a55 of the phone itself) and check if it "affects" your BB at all..Its anyway after 12 so I am guessing your problem should be going away anyway for sometime.

@whitestar: Why do you keep referring to ithehappy as technoholic? Or did I get something wrong?

 

[nginx]

Its always the same BS with all technicians and call center CC, doesn't matter whether they work for BSNL or TATA or Airtel. This is how the interaction usually goes:

1) Disconnect ethernet cable from Modem/Router and reconnect.
2) Restart PC.
3) If problem not solved, restart again.
4) If problem still not solved, format PC.
5) "We have noted down your complaint and will get back to you later". Translation: We have no idea how to fix it, we are just stalling and buying time.

 

[pratyush997]

Its always the same BS with all technicians and call center CC, doesn't matter whether they work for BSNL or TATA or Airtel. This is how the interaction usually goes:

1) Disconnect ethernet cable from Modem/Router and reconnect.
2) Restart PC.
3) If problem not solved, restart again.
4) If problem still not solved, format PC.
5) "We have noted down your complaint and will get back to you later". Translation: We have no idea how to fix it, we are just stalling and buying time and please Go F**k yourself .

Edited

 

[ithehappy]

Speed is increasing.......a same sized photo as above is now opening in 2 mins! God these ****ers won't allow me to sleep!

PS: And it's normal! For 6 hours I guess.
*www.speedtest.net/result/2595044051.png

 

[Mario]

Its always the same BS with all technicians and call center CC, doesn't matter whether they work for BSNL or TATA or Airtel. This is how the interaction usually goes:

1) Disconnect ethernet cable from Modem/Router and reconnect.
2) Restart PC.
3) If problem not solved, restart again.
4) If problem still not solved, format PC.
5) "We have noted down your complaint and will get back to you later". Translation: We have no idea how to fix it, we are just stalling and buying time.

What??????????! So many steps? For me, its straight to number 4, whenever I call and IF I get connected, "pc format korte hobe, OS bolun?" (English translation: Your PC needs to be formatted, Tell me which OS you are using?) Oh, and they have not heard of any OS other than "Oo-in-doze"!

Speed is increasing.......a same sized photo as above is now opening in 2 mins! God these ****ers won't allow me to sleep!

PS: And it's normal! For 6 hours I guess.

Spoiler

*www.speedtest.net/result/2595044051.png

I am so god-damned envious of you right now - I have had a long sad day, and I am trying to cheer myself up with an episode of Family Guy streaming from gorillavid before I finally sign off for the day, but well, BSNL has other plans!

 

[whitestar_999]

looks like i need to go to sleep too.was on another thread with technoholic & somehow confused ithehappy with him here.

@mario,by distance from exchange i mean the length of wire not physical/road distance.even if someone's house is within a km of exchange but the wiring is in lots of loops & turns then the wire length will be more than 1km.it all depends on underground wire layout for that area.similarly even if your home is more than a km away from exchange but wiring is pretty much straight then it is possible that wire length is smaller than the road/route from your home to exchange.also there is no relation between SNR & attenuation values.my downstream SNR is 26 & downstream attn is 43 but sometimes SNR drops to 20 & even 12 but still my connection works fine.SNR values affect connection/disconnection & are independent of wire length hence no relation with attn values though they do depend on sync rates but that is not of concern here in India because of low speed adsl connections(less than 10mbps).

 

[Mario]

looks like i need to go to sleep too.was on another thread with technoholic & somehow confused ithehappy with him here.

@mario,by distance from exchange i mean the length of wire not physical/road distance.even if someone's house is within a km of exchange but the wiring is in lots of loops & turns then the wire length will be more than 1km.it all depends on underground wire layout for that area.similarly even if your home is more than a km away from exchange but wiring is pretty much straight then it is possible that wire length is smaller than the road/route from your home to exchange.also there is no relation between SNR & attenuation values.my downstream SNR is 26 & downstream attn is 43 but sometimes SNR drops to 20 & even 12 but still my connection works fine.SNR values affect connection/disconnection & are independent of wire length hence no relation with attn values though they do depend on sync rates but that is not of concern here in India because of low speed adsl connections(less than 10mbps).

Hmm..thanks for the detailed explanation, I do not claim to be an expert in this field anyway, but in my experience, low SNR and high Attn = very bad BB experience. And in my case, at least, even with the most straight wires, they would not manage to cover the distance (or rather displacement) inside 1000 m. But I do agree with you that these appear to be unrelated because I cannot deny having seen the fact that even though my SNR has hit single digits with my Attn going upto double digits, at times, my BB has remained working and working in its usual fashion. (although that has been very rare)

 

[ithehappy]

Well some terms here are beyond me, and I can proudly call myself an idiot in this matter, but I just checked my connection status again as it is back to normal now, and it's same, I mean those Attn values you guys are talking about.
So to sum it up, horrible browsing speed = same attn value, normal browsing speed = same attn values!

@Maroi: Lol, you are Bengali too. Well my call experience goes like this, putting it in spoiler as I don't wanna translate it in English,

Spoiler

BSNL dumb: Line thik ache?
I: Na.
BSNL dumb: Ekhon ekbar check korun to...
I: (After seriously checking...)Na.
BSNL dumb: Daran dekchi. Machine e anti virus lagano ache?
I: Ha.
BSNL dumb: Ki anti virus?
I: Avast.
BSNL dumb: (totally confused, as he never heard of it before) Kena na pirated?
I: Kena. (Well that's a lie for Avast, but was never for NIS)
BSNl dumb: Machine ta tahole format korte hobe...
I: Kora hoyeche.
BSNL dumb: Thik hoini, abar korun. Kaoke deke koran.
I : Hang up the phone.

Lets do all the important stuffs now......it's like a 10k Adidas shoe is selling at 1k, just for 6 hours, get as many as you can.
Nonsense.

 

[gagan_kumar]

someone once said about bsnl bb - "JAB yeh chalta hai to isse achchha kuchh nahin hota"
i asked - "JAB?" and he replied - "YES! JAB!"
this was some 5-6 years back but i have got the same feedback even now. most of the support staff is useless.
btw - airtel people told me once to format the pc (regarding speed issue). i said - come, select any PC (in my office) and sit with me. i will get a new HDD and format and then install OS using original CD. then it will be all yours. then i will not take any excuse for speed issue. the guy vanished for 2 weeks.
tata photon person once said and i formatted the laptop of a colleague 3 times, last time in front of the tata guy. he then said it is beyond his capabilities. my colleague was not listening to me initially and he thought it is problem at their end and wanted tata guy to fix it. i then fixed it by applying a windows patch.

dude i want to add one thing i made a complaint yesterday(day before) and like 3 people came today(day before) i wasn't really expecting this fast service.....

 

[whitestar_999]

to put in simple terms:
attenuation---depends on distance from exchange---more the distance more its value---affects speeds negatively.i.e.more its value less will be speeds.unless it is more than 50 you don't need to worry.
SNR/noise margin---depends on line condition---better the line more will be its value---affects connection/disconnection positively.i.e.more its value more stable will be connection & lesser the value more will be frequent disconnections/reconnections.minimum required value is 10 for a stable connection.

 

[Mario]

Well some terms here are beyond me, and I can proudly call myself an idiot in this matter, but I just checked my connection status again as it is back to normal now, and it's same, I mean those Attn values you guys are talking about.
So to sum it up, horrible browsing speed = same attn value, normal browsing speed = same attn values!

@Maroi: Lol, you are Bengali too. Well my call experience goes like this, putting it in spoiler as I don't wanna translate it in English,

Spoiler

BSNL dumb: Line thik ache?
I: Na.
BSNL dumb: Ekhon ekbar check korun to...
I: (After seriously checking...)Na.
BSNL dumb: Daran dekchi. Machine e anti virus lagano ache?
I: Ha.
BSNL dumb: Ki anti virus?
I: Avast.
BSNL dumb: (totally confused, as he never heard of it before) Kena na pirated?
I: Kena. (Well that's a lie for Avast, but was never for NIS)
BSNl dumb: Machine ta tahole format korte hobe...
I: Kora hoyeche.
BSNL dumb: Thik hoini, abar korun. Kaoke deke koran.
I : Hang up the phone.

Lets do all the important stuffs now......it's like a 10k Adidas shoe is selling at 1k, just for 6 hours, get as many as you can.
Nonsense.

Nice analogy! BTW, I know Bengali but I never said, I am one

to put in simple terms:
attenuation---depends on distance from exchange---more the distance more its value---affects speeds negatively.i.e.more its value less will be speeds.unless it is more than 50 you don't need to worry.
SNR/noise margin---depends on line condition---better the line more will be its value---affects connection/disconnection positively.i.e.more its value more stable will be connection & lesser the value more will be frequent disconnections/reconnections.minimum required value is 10 for a stable connection.

Correct. BUT, even with a nice steady SNR of around 42, the DSLAM keeps screwing me! (referring to connection/disconnection here).

Actually for the last 10 mins or so, I am noticing an improvement. So, maybe, like ithehappy, I am getting my "Adidas"-s now!

dude i want to add one thing i made a complaint yesterday(day before) and like 3 people came today(day before) i wasn't really expecting this fast service.....

Dude, this is Calcutta! That is Bangalore! Nuff said!

 

[whitestar_999]

DSLAM port error is rare & usually means some kind of hardware error/failure at local exchange.if this is the case then nothing can be done from user's side except complaining.btw i never faced any such issue even during the rainy season last year when i ran my bsnl connection for 2 whole months at SNR values of 9-10.

 

[Mario]

DSLAM port error is rare & usually means some kind of hardware error/failure at local exchange.if this is the case then nothing can be done from user's side except complaining.btw i never faced any such issue even during the rainy season last year when i ran my bsnl connection for 2 whole months at SNR values of 9-10.

Well my connection is running "fine" now, it seems; but I am pretty sure, its gonna return to its bad self some hours later!

 

[pratyush997]

OKay Back to normal!

 

[Arnab]

I am always having problem with PINGs, Its always bad and never allows me to play games clearly.
My SNR is 10 db , is it ok?

Also, I get sudden disconnections and somtimes it doesnt allow me to connect.. I am really getting Freaked Off!

 

[Mario]

Well my connection is running "fine" now, it seems; but I am pretty sure, its gonna return to its bad self some hours later!

And we are back to issues again! Frequent disconnections every 15~30 minutes, random packet drops (anywhere from 10~100%), all with steady SNR of >40.

 

[whitestar_999]

I am always having problem with PINGs, Its always bad and never allows me to play games clearly.
My SNR is 10 db , is it ok?

Also, I get sudden disconnections and somtimes it doesnt allow me to connect.. I am really getting Freaked Off!

10 is too low except maybe in rainy season when your line condition is already not good to begin with.you should get at least ~20(downstream as well as upstream) SNR.call local exchange & tell them you have noise problem in telephone line(you should be able to hear it in phone) & frequent disconnections in net.also no matter how good bsnl connection status is ping values will always be bad & not suitable for smooth gaming.

@mario,looks like universal bsnl network problem.i just tried again that digitalcamera photo & this time it is downloading at an avg speed of ~15KB/s compared to 90KB/s of last night at 1AM.

 

[gopi_vbboy]

Don't go by SNR values as they have no meaning for BSNL.The bsnl technician
himself told me that whole line is copper wire and they don't care about SNR.

The best thing is to get lineman to fix it ASAP.All other reason are BS.
I had so many adventures with bsnl.

Once I had same issue of slow internet for 4 weeks. They asked me to clear browsing history which i never accepted.
But the actual reason was they did not connect one line of wire at exchange when i changed my place of residence .
Lazy buggers.The technician was later wondering how internet was connecting when its not connected to exchange switch.
May be was magic i guess.

 

[Arnab]

10 is too low except maybe in rainy season when your line condition is already not good to begin with.you should get at least ~20(downstream as well as upstream) SNR.call local exchange & tell them you have noise problem in telephone line(you should be able to hear it in phone) & frequent disconnections in net.also no matter how good bsnl connection status is ping values will always be bad & not suitable for smooth gaming.

@mario,looks like universal bsnl network problem.i just tried again that digitalcamera photo & this time it is downloading at an avg speed of ~15KB/s compared to 90KB/s of last night at 1AM.

Ok, So I am calling the Line man and asking them to check my lines. I think there are some joints or cuts thats casuing this low SNR.
BSNL has started a new Service named FTTH, Have you Heard of it?

Don't go by SNR values as they have no meaning for BSNL.The bsnl technician
himself told me that whole line is copper wire and they don't care about SNR.

The best thing is to get lineman to fix it ASAP.All other reason are BS.
I had so many adventures with bsnl.

Once I had same issue of slow internet for 4 weeks. They asked me to clear browsing history which i never accepted.
But the actual reason was they did not connect one line of wire at exchange when i changed my place of residence .
Lazy buggers.The technician was later wondering how internet was connecting when its not connected to exchange switch.
May be was magic i guess.

I had have many adventures too.
So I am doing what you both suggested, let see.

NO WAYS TO IMPROVE PINGS?

 

[ithehappy]

Ahh, just woke up! And yeah, usual **** up again.
Someone please drop a bomb at BSNL's office.
@Arnab: When more than one people are having the same problem then it can't be just 'your' line. Still if you want let those idiots check it once!

PS: Was checking speedtest, these are the results! On Wi-Fi though, and from cell.
*db.tt/aSnHSPuU