tkin
Back to school!!
Following this for over 3 years ever since Accel Frontline took over the servicing.
[Complaint] Transcend horrible RMA
OP
iittopper
Wise Old Owl
4 month and still they dont give a **** . Yesterday i called the chennai guy and asked him about the status , he told me to hold the line and then after 30 second he disconnected the call . Ofcourse he didn't picked the call later after calling n number of times . I am done with the RMA :/ . NEVER EVER BUY TRANSCEND HDD .
Nerevarine
Incarnate
thats so unprofessional
Stormbringer
Ambassador of Buzz
Hi iittopper , I had to RMA my Transcend StoreJet portable hard drive too back in 2012. It took them 9 freaking months to replace it
!!!(Itne samay meh baccha paida hota hai 
) The problem lies with transcend and not with Accel frontline I believe. Sent few mails to Transcend too. Thankfully they gave a brand new piece and not a refurbished one.Their products are good its just their A.S.S is very poor. I advise you to mail Transcend frequently and also to keep checking the status of your RMA at the Accel frontline website and hopefully you will get a brand new piece too.
!!!(Itne samay meh baccha paida hota hai ) The problem lies with transcend and not with Accel frontline I believe. Sent few mails to Transcend too. Thankfully they gave a brand new piece and not a refurbished one.Their products are good its just their A.S.S is very poor. I advise you to mail Transcend frequently and also to keep checking the status of your RMA at the Accel frontline website and hopefully you will get a brand new piece too.
OP
iittopper
Wise Old Owl
Hi iittopper , I had to RMA my Transcend StoreJet portable hard drive too back in 2012. It took them 9 freaking months to replace it
Cool thanks . I know that they take very long time for RMA . But each time i call them they give the same reason and tells me to call them 10 days later . Also i dont think there is any site to check the rma status of transcend HDD . if i am wrong , please link me .
Stormbringer
Ambassador of Buzz
I used to check the status here :- Accel Warranty Management System .They used to have Transcend as an option under vendors.Looks like they have removed it.
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Nerevarine
Incarnate
6 months is still bad as frek
glad you got your HDD atleast, was it the same model ?
glad you got your HDD atleast, was it the same model ?
OP
iittopper
Wise Old Owl
yup exact same model .
- - - Updated - - -
6 Months! Appreciate your patience to wait
i literally forgot about the HDD
. Was just getting bored today , and then i remembered about my HDD . Called them expecting to hear the same line "Sir due to delay in the shipment we will get it by next week" , but unexpectedly i was asked to collect it from nehru place .
OP
iittopper
Wise Old Owl
yup its a sealed product .
Stormbringer
Ambassador of Buzz
Finally received my HDD after 6 months
Congrats!!!
Looks like Transcend Service has improved It took them 9 months to replace my HDD 
OP
iittopper
Wise Old Owl
Pendrive case is different , they actually have stocks here , so it wont take much time. But for HDD they import it from taiwan which takes 4-8 month .
RMA time PD might have changed now but I read somewhere that PD replacement took 4 months for one guy and another got in just 10 days. As for Ext. HDD one has got his shipped from Taiwan to here in just 2 weeks. So it looks like Transcend is purposefully delaying the RMA in India. Having said that did they give you extended warranty for the time spent for the RMA ?
OP
iittopper
Wise Old Owl
ssdivisiongermany1933
Still in war with allies
Never purchase transcend products ..pay extra for someother brands whose RMA is good