Discussion: The Rashi RMA experience thread
I did but to that time i had accepted my faith(it was my mistake to go with the dealer to buy asus product even though i had bad experience with it) plus i am not the one who slap people for silliest of mistake.The chap was like who said it has come.You might have call wrong number.He meant you are getting caught for trolling.
Really horrible experience. Didnt you question them, why they called you when your product hadnt yet arrived?
In the mean time i saw the chap asking a shop person to ask his shop owner whether he is ready to keep the same chap at his shop for 500 extra income from present salary point.
Also i got the biggest lesson in life not to go into owners word ever who doesn't help his customer.
One thing i know is rashi wont help in person.You need to find a shopkeeper who is the handle point else its a corruption point centre.If had bribed he would had help which i didnot did than but now i might because i know without money no idiot works.
Anyways the biggest discomfort for me than was giving an 18 months old board that too someone else rma.Thats really not done.
^^ I remember when I got an old Asus DVD drive as replacement instead of a only 2 months old DVD drive - actually each time they were replacing with an old non working DVD drive of different serial number but same model and the replaced DVd drives has the same issue.
I got 2 DVD drives of same model ( for friends ) and both of them have same issue - managed to get a OLD but really working DVD drive in a special way after trying a lot and another friend just decided to go for a LG DVD drive as he was very angry with all this.
I got 2 DVD drives of same model ( for friends ) and both of them have same issue - managed to get a OLD but really working DVD drive in a special way after trying a lot and another friend just decided to go for a LG DVD drive as he was very angry with all this.
Rashi RMA number: 330000043618
Date of purchase: 4th January 2011
Date of RMA: 10th August 2012
City: Kolkata, India
The incident in chronological manner:
Rashi peripherals offers 3 years Replacement Warranty on every ASUS graphic cards.
I've bought a ASUS GTX 580 1.5GB GDDR5 graphics card on 4th January 2011 from Arihant Infotech which had been replaced with a ASUS GTX 580 DirectCU II 1.5GB GDDR5 graphics card in May, 2011.
Since I'm physically challenged my dad Mr. Pradip Agarwal handles talking on my behalf.
20th July 2012 - There was no display coming out of the graphic card so I sent it for RMA via my clerk on 24th July 2012.
After just one look the service engineer told me that the card is bad and we (Rashi peripherals) accept RMA only within the first week after purchase. They told me to take to Digicomp.
24th July 2012 - Digicomp accepted the card under DS No. 38476 and said call on 1st August 2012.
30th July 2012 - Dad called up Digicomp and they said it's gone for repairs call on 6th August 2012.
6th August 2012 - Dad called up Digicomp and they said it has not arrived yet call on 13th August 2012.
9th August 2012 - Digicomp called up Dad & said your card is unrepairable thus you have been issued a replacement letter which you need to give to Rashi peripherals.
10th August 2012 - My clerk took the letter from Digicomp & gave it to Rashi peripherals they said we'll call within a week.
17th August 2012 - Since nobody called Dad made a call to Rashi peripherals & Mr. Avijit Dey answered the call & he says you'll get a GTX 570 so dad said why will I take a lower model.
Then he says pay the difference & take a higher model so dad says why should I pay anything when it's within warranty give me a GTX 580 DirectCU II or better card then he says it's company policies & also says very rudely in Hindi that you'll take a higher model & won't pay money eh.
So dad says return the purchase price which I paid for the card & he says you used 1.5yrs so we'll deduct some money & refund you so dad says that is unacceptable as it's within warranty then he says it's company policies & also says very rudely in Hindi that you used the card 1.5yrs & won't get money deducted eh.
Dad got angry & starts shouting at him that I know the company policies & you can't bend it like this.
Mr. Avijit Dey bangs the phone.
The card is still in Rashi's Kolkata Service Center.
This behaviour is unacceptable in my opinion.
Date of purchase: 4th January 2011
Date of RMA: 10th August 2012
City: Kolkata, India
The incident in chronological manner:
Rashi peripherals offers 3 years Replacement Warranty on every ASUS graphic cards.
I've bought a ASUS GTX 580 1.5GB GDDR5 graphics card on 4th January 2011 from Arihant Infotech which had been replaced with a ASUS GTX 580 DirectCU II 1.5GB GDDR5 graphics card in May, 2011.
Since I'm physically challenged my dad Mr. Pradip Agarwal handles talking on my behalf.
20th July 2012 - There was no display coming out of the graphic card so I sent it for RMA via my clerk on 24th July 2012.
After just one look the service engineer told me that the card is bad and we (Rashi peripherals) accept RMA only within the first week after purchase. They told me to take to Digicomp.
24th July 2012 - Digicomp accepted the card under DS No. 38476 and said call on 1st August 2012.
30th July 2012 - Dad called up Digicomp and they said it's gone for repairs call on 6th August 2012.
6th August 2012 - Dad called up Digicomp and they said it has not arrived yet call on 13th August 2012.
9th August 2012 - Digicomp called up Dad & said your card is unrepairable thus you have been issued a replacement letter which you need to give to Rashi peripherals.
10th August 2012 - My clerk took the letter from Digicomp & gave it to Rashi peripherals they said we'll call within a week.
17th August 2012 - Since nobody called Dad made a call to Rashi peripherals & Mr. Avijit Dey answered the call & he says you'll get a GTX 570 so dad said why will I take a lower model.
Then he says pay the difference & take a higher model so dad says why should I pay anything when it's within warranty give me a GTX 580 DirectCU II or better card then he says it's company policies & also says very rudely in Hindi that you'll take a higher model & won't pay money eh.
So dad says return the purchase price which I paid for the card & he says you used 1.5yrs so we'll deduct some money & refund you so dad says that is unacceptable as it's within warranty then he says it's company policies & also says very rudely in Hindi that you used the card 1.5yrs & won't get money deducted eh.
Dad got angry & starts shouting at him that I know the company policies & you can't bend it like this.
Mr. Avijit Dey bangs the phone.
The card is still in Rashi's Kolkata Service Center.
This behaviour is unacceptable in my opinion.
OP
The Sorcerer
oh wow...Xenforo!!!
If you're looking at things that way, Service experience in places like Kolkata is undesirable, its not just Asus and Gigabyte. Some people from my end also complained about APC's replacement in that area. On the other side, some regional managers that said that of all places, they find Kolkata very difficult because of the paperwork for courier that needs to filled for such states and also quality of manpower in such agencies have a thing for taking agency and company's name for a toss (although some people who manage agencies tend to do that in other states too). People from Delhi have also complained as well, but in their case a lot of them didn't get a bill from a retailer so that's another issue. If you've been lurking around enough and see people who face issues with RMA, you see a lot of people talking about bad service in Kolkata.
But there have been not many complaints if you look at Bangalore, Chennai compared to Delhi, Kolkata and many places- including Mumbai. I don't think I've seen complaints from Hyderabad either.
Honestly, people should start filing consumer complaints. Number of such complaints to reflect on company's decision to renew a contract. More it is the better- because companies try not loose contracts. Then again, service centres have a habit of trying to bag more clients then they can handle- and screw up existing experience of existing clients. I've been told that Digicare may follow suit, but not sure if that affects a lot overall... yet.
I have used or seen being used by friends Intel, APC, Seagate, MSI, Zotac, Sapphire, Epson, Techfusion, Strontium, Samsung, LG, Sony, Corsair, Razer, D-Link, Belkin, WD etc....
Only heard/faced issues from WD, Dell, Asus & Transcend in Kolkata.
sumonpathak
knocking on heavens door
WD has the most cleanest RMA policy i have ever seen
why is forum double posting?
why is forum double posting?
right that is why they take 1-4 months
tkin
Back to school!!
In my case it was 5 months
they did give an 1TB black against a 500GB green but after 5 months waiting I felt I was entitled for it anyway.In my case it was 5 months
exactly my point
sumonpathak
knocking on heavens door
eh? rma'd quite a few..they picked up and dropped through AFL..
picking up & dropping is everything?
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sumonpathak
knocking on heavens door
aaand return within 7 days?
you are just lucky
they are simply impolite .. so if now Digicare handles Asus RMA what is Rashi doing - just distributing products ?? and why Digicare pointed to Rashi when they should arrange the replacement unit - Rashi is the distributor now and Digicare is the service provider or they in Honeymoon now to confuse customers - Asus should announce it clearly who is the the service provider of their products ?? the sitiation is getting very confusing
looks like they are all concerted with each other behind the closed doors or under the table ??
yep, most of the complaints are emerging from WB - paper work must be hard but ain't the management guys are literate enough to fill this properly ?? if there's some local laws ( though way Bill thing is a PITA ) the management guys either have to cope up with it or else they need to override it ( they know how to do it ) for the sake of customers only if they care about the customers though ....
and what about the local service center guys here - don't they know the procedures of RMA - be it GBT or Asus or any other brand - they are acting same now - looks like they were recruited without any qualification in a special way.
@ OP - mail Asus and CC those to some higher officials of Rashi and Digicare too but don't hope that Asus will jump into and do something immediately - ( this is for just proper procedures ) but if they do don't even miss a single chance make your claim strongly and if possible contact the shopkeeper and see what he can do about this.
Anyway, abut Asus policy - long back bought two DVD RW drives and both gone kaput and very time they were handling me a repaired or old DVD drive which are all bad - when I asked for replacement they said it's not on company policy though I've seen they are issuing replacement for Sony DVD RW drivers - after sme raw talk and with some special help ( finally managed to bag lightscribe DVd drives ( old ) and they are still working .
OP
The Sorcerer
oh wow...Xenforo!!!
If you're looking at a long term solution, the law has to be strong for consumers, and people who should reinforce that law should be equally strong and people need to start filing consumer complaints. Its only when people start filing consumer complaints, things happen and it hits the company back- and that's when they change. Australia has a consumer law where if your hardware is destroyed and its not the end user's fault- and you lost money because of it the company is responsible. Now before people start charging in "ooh but its a developed country" and all that, people file complaints, they don't just sit down and endure it. Having such sections in forums have an effect but its just short term and only because companies who sees forums for complains have genuine reason (fair enough, atleast an effort is made) for their brand- but that's not how everyone thinks.
Think about it- out of so many people who have said/threatened to companies/agencies/individual that they'll file a consumer complaint- how many of the people in this forum have filed a consumer complaint without saying that- or after saying that? No1, rather people have found comfort in wasting times in calls and wasting days. Consumer complaints are effective. The regular guys have friends and contacts in regional level or with direct companies- but that's not a long term solution. Its not a solution at all. People need to start filing consumer complaints and then post that on the forums as well. That will stir things up when there's good number of people doing it.
But also at the same time, some consumers need to be smart. A lot of users know how to buy but don't know how to use it properly. Anything from over- tightening the motherboard screws, not using the same power supply cable that you get with the power supply and no surge protector. Few have even bought a reference card and a non reference cooler, removed the cooler and fitted with that cooler and probably must have done something wrong, destroying the card and then blaming the manufacturer. There was also someone who blamed TRUE120E in some forum that it fell over their 4870 during midnight- and then after asking series of questions the guy used the same stock screws that was there on the AMD board's retention bracket (thinner threads) and not using the one provided with the heatsink.
Note down people's first and last name when you speak/interact with during RMA. Insist on email since you have a copy of what they're saying rather than talking via phone no matter how convenient because worse case scenario they might pass the buck or claim they haven't said anything like that.
Think about it- out of so many people who have said/threatened to companies/agencies/individual that they'll file a consumer complaint- how many of the people in this forum have filed a consumer complaint without saying that- or after saying that? No1, rather people have found comfort in wasting times in calls and wasting days. Consumer complaints are effective. The regular guys have friends and contacts in regional level or with direct companies- but that's not a long term solution. Its not a solution at all. People need to start filing consumer complaints and then post that on the forums as well. That will stir things up when there's good number of people doing it.
But also at the same time, some consumers need to be smart. A lot of users know how to buy but don't know how to use it properly. Anything from over- tightening the motherboard screws, not using the same power supply cable that you get with the power supply and no surge protector. Few have even bought a reference card and a non reference cooler, removed the cooler and fitted with that cooler and probably must have done something wrong, destroying the card and then blaming the manufacturer. There was also someone who blamed TRUE120E in some forum that it fell over their 4870 during midnight- and then after asking series of questions the guy used the same stock screws that was there on the AMD board's retention bracket (thinner threads) and not using the one provided with the heatsink.
Note down people's first and last name when you speak/interact with during RMA. Insist on email since you have a copy of what they're saying rather than talking via phone no matter how convenient because worse case scenario they might pass the buck or claim they haven't said anything like that.
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havoknation
Journeyman
Yes it is unacceptable. Rashi is same in all cities though.. Delhi, Mumbai and in Pune I personally had a very bad experience with them. Thats why I dont want to deal with Rashi stuff in my store.