I have bought plenty of stuffs from Paytm and my experience is 50/50. Customer support respond within few hours including night hours but there answer seems like virtual assistant. If asked for more info for some product, they always end up with we have provided enough details in product page given by seller. If asked to get info from seller, they say "You'll get what you have ordered, otherwise claim for refund". The problem is, most of sellers provide incomplete or unclear product information and we have to spend time searching for information in other websites but some products are only available in specific websites so for those we have to buy hesitatingly and hope it would be as expected. I have returned many items in Paytm due to mismatch, damage, bad quality but return process was easy and fast every-time.
Early this month I have bought Nikon 55-200mm ED VRII lens for 8k on Paytm (I had kept looking for the same lens in all major online stores and the lowest price I could see was 9k with the help of bank offers). Due to festive holidays, seller took few days to dispatch but Xpressbees service was very fast to delivered it to me.
First I was worried whether seller would send me Retail box lens or white box. Thank god, he sent me retail box lens. Packing was good and item was intact. However, the date of import is bit old, August 2015. I hope there wouldn't be any problems? Hence there was no new product odor inside the box. The lens looks new though, no signs of fungus, wear, scratches or dust. Box was sealed but improperly. Using the lens for a month now and have taken plenty of shots. No issues noticed so far. Working perfectly fine. I have uploaded few good shots to my 500px account. Here is the link. Not so great shots yet because I'm still learning.
Coming to the seller details, everything looked confusing. Seller name in Paytm was Jindal Enterprises and seller name in the invoice is Shutter Bugs, Shop No. 58, Rajendra Bhawan, Rajendra Place, New Delhi - 110008. In the return address, it is Shutter Bugs, Vikram Tower Basement, Rajendra Place, New Delhi - 110008. When I checked address dictionary, the address is of Inter Foto India Pvt. Ltd. This makes we worried about warranty claims. :thinking_NF:
Did I left buying stuffs from Paytm? Nope, the price tags and easy of returns dragged me again to buy another product today. That is Vanguard Espod CX 203AP. Cost 3.1k but it priced nearly same in other online stores and I want for Paytm because its easy to return incase I don't like the product. Other online stores won't take back if the product is in good condition and as described but they don't care if you like it or not.
Continued:
So here I have the tripod and everything is perfect. I was afraid it would be damaged, improper packed, worn or wrong product but fortunately nothing such happened and seller seems good. He did the packing nice and securely so the tripod was intact in transit. Date of import is Dec 2015 but tripod is good as new. I have written short review here.
Seller name is different in all the places. PHOTO GALAXY in product listing, WHITERABBIT in order details and Shree Trade International Pvt Ltd Pitampura in the invoice.
Thanks...
Best Regards