Are you talking about Airtel Xstream Fiber
Xstream fiber, i contact 121 then they ask for language. I choose Hindi, when I get transferred to agent, he does not know Hindi, instead is a Tamil speaker. So maybe it's a bug in there system that on pressing Hindi option, they transfer to Tamil cc. On pressing English option, i do however get English cc.
The technician Came yesterday, some naughty pigeon had bit off the wire on the top of tower, they had to splice that. Now they had put the joint in a termination box. Let's hope no more bity-bity.