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Hi Guys, need your help here.
On 11th April, 2013, I have placed an Order for a XOLO Q800 Mobile Phone on Naaptol.com and paid the full amount, Rs 11,823. The product is not available in any of the other online sites during that period. The original amount was 11,998 but I used some Payback points and Gift card for discount. My order Num is 6291813. After placing the order, I instantly called the Customer Care Number (0922-353-7000) and informed that the product should be delivered 19th April as after that I will be leaving Bhubaneswar for couple of days and there might be problems for picking up the delivery from the courier service. The status of my order was Order Verified during that time. They have also provided me a complain number saying that they'll keep track of my request. The Complain Number is: 4418458
Now I used to check it regularly for keeping track and after 3 days, I found out that the product is not yet shipped and the status is still the same. After that, till today, I called several times and each time the representative said that They'll be looking into that issue and provided me with some new complain numbers. Yesterday, when I called them, they said I'll be receiving the product within Friday (18th April).
Today, while checking my order status, I found out that the status is still Order Verified and called them, Now they are saying me that they have not shipped the product till date. It seems they were misleading me about the product delivery timing from the beginning, probably because they don't have the product in their inventory but highlighting it as available in their site. It will be real inconvenient for me as I am leaving on Saturday morning.
Please help me guys to get the delivery as I am losing faith over this Naaptol.com and there might be a chance of cheating people.
On 11th April, 2013, I have placed an Order for a XOLO Q800 Mobile Phone on Naaptol.com and paid the full amount, Rs 11,823. The product is not available in any of the other online sites during that period. The original amount was 11,998 but I used some Payback points and Gift card for discount. My order Num is 6291813. After placing the order, I instantly called the Customer Care Number (0922-353-7000) and informed that the product should be delivered 19th April as after that I will be leaving Bhubaneswar for couple of days and there might be problems for picking up the delivery from the courier service. The status of my order was Order Verified during that time. They have also provided me a complain number saying that they'll keep track of my request. The Complain Number is: 4418458
Now I used to check it regularly for keeping track and after 3 days, I found out that the product is not yet shipped and the status is still the same. After that, till today, I called several times and each time the representative said that They'll be looking into that issue and provided me with some new complain numbers. Yesterday, when I called them, they said I'll be receiving the product within Friday (18th April).
Today, while checking my order status, I found out that the status is still Order Verified and called them, Now they are saying me that they have not shipped the product till date. It seems they were misleading me about the product delivery timing from the beginning, probably because they don't have the product in their inventory but highlighting it as available in their site. It will be real inconvenient for me as I am leaving on Saturday morning.
Please help me guys to get the delivery as I am losing faith over this Naaptol.com and there might be a chance of cheating people.
