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[Complaint] Logitech G105 Serial no. mismatch

tkin

Back to school!!
Hi guys, I just bought a Logitech G105 from a reputed shop in Kolkata(will not share the name now, don't want to make early conclusions). Now, the keyboard was in a sealed pack. It's imported by Rashi. Now the funny thing is that the Serial no. on the box and on the back of the keyboard are not matching. This is the first time something like this had happened :lol:

I also know that Rashi keeps track of Logitech Warranty via the serial no. So they might have the wrong no. in the database. I usually throw the box away, thank god I haven't done it yet for this. Very weird situation. So what should I do?

I tried to send a mail to Logitech, anyone have their mail id? All I can see in their website are their phone numbers.
 

rijinpk1

Aspiring Novelist
contact the shop from where you bought it and ask for a replacement. that is the easiest thing you can do.
 

acidCow

Broken In
Uh oh. I just realized even I have the same problem! I bought a Logitech G400s from Flipkart a month back.
Never really bothered to match the serial numbers on the box and the mouse. But turns out mine don't match either. It was a sealed pack.
 

nomad47

Cyborg Agent
Uh oh. I just realized even I have the same problem! I bought a Logitech G400s from Flipkart a month back.
Never really bothered to match the serial numbers on the box and the mouse. But turns out mine don't match either. It was a sealed pack.

Ok I am starting to think this is Logitech's fault. I have a same serial number mismatch with my G400s. Did not bother to check it till I read the quoted post. I bought it from Flipkart and yeah, it was a sealed pack
 
OP
tkin

tkin

Back to school!!
in the mean time, if you have the telephone number of the shop, you may call them and tell the fact that you need replacement.

Uh oh. I just realized even I have the same problem! I bought a Logitech G400s from Flipkart a month back.
Never really bothered to match the serial numbers on the box and the mouse. But turns out mine don't match either. It was a sealed pack.

Ok I am starting to think this is Logitech's fault. I have a same serial number mismatch with my G400s. Did not bother to check it till I read the quoted post. I bought it from Flipkart and yeah, it was a sealed pack
So I called the shop, they calmly said not to worry about this and warranty would be taken care of by Rashi as well as the shop if I chose to go there. Its as if they already knew about such a problem. I'd get more info about it on saturday when I visit the shop, not for a replacement but rather for a discussion.

Now this is a very trusted shop, MD Computers Kolkata, I'd been dealing with them for 8yrs now and they have yet to disappoint me in anyway. So I trust the seller and will hold him to his word. This honestly looks like a very big mishap by Rashi who tags a serial no. to the box outside. Can you guys check if you box also have imported by Rashi sticker on it? This looks like a fault made by rashi, so I guess I shouldn't worry about it, as they keyboard is beyond any doubt genuine.

But I would suggest you guys to send a mail to flipkart regarding this issue, I am satisfied by the sellers reply. Meanwhile I had shot a mail to Rashi as well, will wait for their reply.

FYI: My box was imported in June 2014.

- - - Updated - - -

PS: Logitech g400 serial number on the box and on the ... - Logitech Forums
 
OP
tkin

tkin

Back to school!!
^^ So in the end it's nothing to worry about. It's regular company policy ehh?
That is what worries me, I know that Rashi does not require bill while processing Logitech product rma, they track the serial no. So my query is which serial no. is correct? I have a tendency to throw away the box of most computer parts, just so happens if they are tracking the serial no. on the box, I might have been in deep $hit.

- - - Updated - - -

mine is imported by Neoteric Infomatique limited in Jan 2014
Logitech is going nuts it seems, lets see if any other user complains about this issue. Meanwhile I had sent another mail to rashi, if nothing concrete comes up over the weekend I'll give a call to Logitech zonal manager in kolkata by next week.
 
OP
tkin

tkin

Back to school!!
The serial number is glued not printed. So I guess it is Logitech at fault here
Yes, both on the box as well the product itself, the box has only the serial no glued, while the keyboard has the serial no along with part no. glued at the back. The serial no. starts off with the same characters but differ from the middle.
 

little

Journeyman
After reading the above posts I also checked my g400s' box. Serial numbers don't match. I purchased it about 2 months ago from flipkart. The pack was sealed and the product is genuine.

Imp. By : RASHI Peripherals Pvt. Ltd.
Imp. Month : May 14

The first thing I did after receiving my W8961ND today was to check the serial numbers.
 
OP
tkin

tkin

Back to school!!
After reading the above posts I also checked my g400s' box. Serial numbers don't match. I purchased it about 2 months ago from flipkart. The pack was sealed and the product is genuine.

Imp. By : RASHI Peripherals Pvt. Ltd.
Imp. Month : May 14

The first thing I did after receiving my W8961ND today was to check the serial numbers.
It seems to be a problem created by logitech, not sure if this will cause any issues, Rashi is yet to reply, hopefully I'll get some answers on Saturday as I visit the shop as well as Rashi.
 

ico

Super Moderator
Staff member
How are Rashi people in Kolkata these days? Not hearing Shambu dada ki kahaniyaa lately. lol.
 
OP
tkin

tkin

Back to school!!
How are Rashi people in Kolkata these days? Not hearing Shambu dada ki kahaniyaa lately. lol.
He is not here anymore. And they are good now a days as long as you don't go there with an xfx card :p
 
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