nomad47
Cyborg Agent
It all started last Christmas, when I went on a two days vacation and came back to find my PC was not booting up. After troubleshooting I found out my Sapphire R9 290 Tri X OC has died on me and I was left with no choice other than RMA. I shipped my card to Jaipur Branch of Aditya Infotech and on 2nd January 2016 I received the job sheet.
I never expected to get my card back in the promised 14 days, but when almost a month went by, I was worried. I started calling them and half of the time I got a reply that I will get my card in a week. After a week I was informed Aditya Infotech has shutdown the IT division and Supertron will now handle the RMA of Sapphire. And in the transition and handover deal, they were still trying to figure out who will be responsible for my card now. Another week passed by and I got in touch with the manager of Jaipur Branch Mr. Vikas, who promised me he will personally look into the matter. After a week he confirmed my card is being shipped from China and in 15days time I will receive it. I waited and waited, and after 15 days when I called him he said he will look into it and confirm. He never called back, never replied my Whatsapp texts or mail.
Frustrated and angered I called the branch and talked with the guy who received my card. He called his Delhi office who said card will be there in two days. I took the news with a grain of salt. I waited and waited, and finally I took the matter to Sapphire (which I should have done in the first place, idiotic of me) on 21st March. And to my utter surprise Sapphire replied that they have received my card for RMA on 20th March 2016. The Sapphire support gave me the number and email of the manager of Aditya Infotech in Delhi, Mr. Paliwal.
If I had been in Delhi, I would have stormed into their office and would have given them a piece of my mind. I took the more professional way and shot him an email demanding an explanation for this scam, for the wasted time and inconvenience of mine. To which he shamelessly replied and I quote
I was furious at this blatant lie, at this attempt to make it my fault, to make it look like they were doing me a favor, that the card was tampered which did not come up till last 3 months. I clearly told him don't bring out issues that had not existed till last 3 months.
Sapphire was supposed to ship my replacement last week, and I am yet to be updated about the current status. I hope my replacement comes this time and comes in working condition.
Sapphire has turned down my request for a new card, and they said they will be replacing my card with refurbished card of same model. At least I deserved a new card and not a refurbished one after going through all this. I paid a premium to get this card, and this is the treatment I received for a premium product. Disappointed and frustrated, but most importantly I am afraid, because if the refurbished one dies on me, well I don't know if I can go through this again.
I never expected to get my card back in the promised 14 days, but when almost a month went by, I was worried. I started calling them and half of the time I got a reply that I will get my card in a week. After a week I was informed Aditya Infotech has shutdown the IT division and Supertron will now handle the RMA of Sapphire. And in the transition and handover deal, they were still trying to figure out who will be responsible for my card now. Another week passed by and I got in touch with the manager of Jaipur Branch Mr. Vikas, who promised me he will personally look into the matter. After a week he confirmed my card is being shipped from China and in 15days time I will receive it. I waited and waited, and after 15 days when I called him he said he will look into it and confirm. He never called back, never replied my Whatsapp texts or mail.
Frustrated and angered I called the branch and talked with the guy who received my card. He called his Delhi office who said card will be there in two days. I took the news with a grain of salt. I waited and waited, and finally I took the matter to Sapphire (which I should have done in the first place, idiotic of me) on 21st March. And to my utter surprise Sapphire replied that they have received my card for RMA on 20th March 2016. The Sapphire support gave me the number and email of the manager of Aditya Infotech in Delhi, Mr. Paliwal.
If I had been in Delhi, I would have stormed into their office and would have given them a piece of my mind. I took the more professional way and shot him an email demanding an explanation for this scam, for the wasted time and inconvenience of mine. To which he shamelessly replied and I quote
"we had requested to Sapphire as special case for you as replacement of R9 290 Tri-x OC because Vikas ji have information already from Sapphire side the your original card are CID – Tampered & non repairable and no replacement item declared."
I was furious at this blatant lie, at this attempt to make it my fault, to make it look like they were doing me a favor, that the card was tampered which did not come up till last 3 months. I clearly told him don't bring out issues that had not existed till last 3 months.
Sapphire was supposed to ship my replacement last week, and I am yet to be updated about the current status. I hope my replacement comes this time and comes in working condition.
Sapphire has turned down my request for a new card, and they said they will be replacing my card with refurbished card of same model. At least I deserved a new card and not a refurbished one after going through all this. I paid a premium to get this card, and this is the treatment I received for a premium product. Disappointed and frustrated, but most importantly I am afraid, because if the refurbished one dies on me, well I don't know if I can go through this again.