Google & Gmail not opening in browser

R

rakesh-the gilli

Journeyman
Hi mates.. I recently formatted my system and installed Windows XP SP3. I have Google Chrome(5.0.375.55) and Firefox(3.6.3) browsers which do not open either of the google sites- Gmail.com or even google.com. If i manually enter google.co.in, then the page loads. Is there any solution as i cant access my gmail account. I am having a BSNL Dataone Broadband Connection.

When i try to open Gmail, it gives this error message(in chrome)..

404 Not Found
The requested URL /mail/ was not found on this server.
Apache/2.2.3 (CentOS) Server at mail.google.com Port 80

and when i try loading orkut.com it says(in firefox),

Unable to connect
Firefox can't establish a connection to the server at www.google.com.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

But youtube is working fine..
 
celldweller1591

celldweller1591

Linoob
goto network connection> your connection icon>right click >properties > click ipv4 and click properties and then check on manually provide DNs and give it 4.2.2.1 and apply the changes. see if that works.

Apache/2.2.3 (CentOS) Server at mail.google.com Port 80
Click to expand...
Apache server and CentOS :D
 
it_waaznt_me

it_waaznt_me

Coming back to life ..
Hmm ... Sounds interesting .. Did you try using OpenDns's service ... The DNS servers are 208.67.222.222 and 208.67.220.220 ...
After changing the dns settings, run this :
Start > Accessories > Command Prompt (Right Click, select Run As Administrator)
On the command prompt, type :
ipconfig /flushdns {Press Enter}

See if that works ..
 
OP
R

rakesh-the gilli

Journeyman
Hey pal, i tried the openDNS method too.. but it didn't work.. Still getting the same error message.. In my services list, i found google updater service disabled. Could it be the reason?
 
OP
R

rakesh-the gilli

Journeyman
Hi pals, even after trying the method of creating a new connection and entering the IP manually, it didn't work.. I enquired the BSNL customer representative but he couldn't find it too. He changed the DNS servers and verified, but ain't work either. Shall i ask other members in my area who have BSNL connection to verify whether they have any similar problems.? Is there any other way to find what the problem is.?

---------- Post added at 07:30 PM ---------- Previous post was at 07:28 PM ----------

change google update service setting to manual. see if that works..
Hey mate, it ain't work either.. Even changed DNS servers.. Any other way.?
 
nileshgr

nileshgr

Wise Old Owl
It seems there's some proxy server sitting between you and google. Check your proxy settings.
If they are not there, then its surely malware.
 
OP
R

rakesh-the gilli

Journeyman
I scanned (fullscan) my entire hard drive for malwares using Spybot and adware (both free editions). It didn't find any malware.. Anything else should i try.? I also checked my proxy settings on both the browsers, no proxies there..
 
Last edited:
it_waaznt_me

it_waaznt_me

Coming back to life ..
What doest traceroute shows ..?

Goto command prompt (as described above) and type in this command :
tracert google.com

And

tracert google.co.in
 
OP
R

rakesh-the gilli

Journeyman
Sorry for being off the topic. Hey traceroute on google.com shows

C:\Documents and Settings\Rakesh>tracert google.com

Tracing route to google.com [213.175.216.204]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.12.98
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
.
.
15 * * * Request timed out.
16 232 ms 224 ms 219 ms google.com [213.175.216.204]

and traceroute to google.co.in shows

C:\Documents and Settings\Rakesh>tracert google.co.in

Tracing route to google.co.in [209.85.231.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.12.98
2 * * * Request timed out.
.
.
10 * * * Request timed out.
11 109 ms 113 ms 73 ms maa03s01-in-f104.1e100.net [209.85.231.104]

Is there any problem.?
 
it_waaznt_me

it_waaznt_me

Coming back to life ..
213.175.216.204 isnt Google. The whois info shows its a host in UK :

*whois.domaintools.com/213.175.216.204

Most probably your dns is poisoned. Try opening Google through its ip : *208.69.34.230/

I'm sure it will work. I think you should post your HijackThis logfile here ..
 
Liverpool_fan

Liverpool_fan

Sami Hyypiä, LFC legend
It's certainly an ISP problem. Contact the Customer Care.
For the time being you can use a proxy such as *atunnel.com
 
nileshgr

nileshgr

Wise Old Owl
it_waaznt_me said:
213.175.216.204 isnt Google. The whois info shows its a host in UK :

*whois.domaintools.com/213.175.216.204

Most probably your dns is poisoned. Try opening Google through its ip : *208.69.34.230/

I'm sure it will work. I think you should post your HijackThis logfile here ..
Click to expand...
Dude, how do you say that DNS is poisoned ? Data cannot directly jump from India to US, it will go through some routes only.
And I think, windows does update the DNS records after reboot :)confused:) [Linux doesn't use a cache by default, but can be configured to do so :)]
 
OP
R

rakesh-the gilli

Journeyman
Here are my ping details..

C:\Documents and Settings\Rakesh>ping gmail.com

Pinging gmail.com [209.85.231.83] with 32 bytes of data:

Reply from 209.85.231.83: bytes=32 time=77ms TTL=55
Reply from 209.85.231.83: bytes=32 time=75ms TTL=54
Reply from 209.85.231.83: bytes=32 time=77ms TTL=55
Reply from 209.85.231.83: bytes=32 time=78ms TTL=55

Ping statistics for 209.85.231.83:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 78ms, Average = 76ms

i see no problem as far as ping stats goes, it do connect with gmail.com but i still don't know what happened with browser connectivity. Oh yes i am using web proxies in the meanwhile. This is my Hijackthis report log file..

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:11:03 AM, on 14/06/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

O1 - Hosts: 213.175.216.204 google.com www.google.com
O1 - Hosts: 213.175.216.205 mail.google.com
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [UnlockerAssistant] C:\Program Files\Unlocker\UnlockerAssistant.exe -H
O4 - HKLM\..\Run: [MotiveReportAgent] "C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-APPKEY=Motive -WindowContext=ReportAgent -url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath="C:\Program Files\Common Files\Motive\MotiveBrowser.exe" /hidden
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe

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End of file - 2794 bytes
 
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