baccilus
Cyborg Agent
Recently I was in the market for a graphic card and I realized that the biggest factor for me while choosing one would be how is the after sales service of the brand that I am going to buy. I also realized that there are literally no places where I can know about the service of specific brands. Digit (or members here) should come up with some objective ways to judge the service of a brand. This should obviously be area specific. Many times we buy things being impressed by the long warranty time but when the time comes to actually claim that warranty we realize that claiming warranty is so inconvenient and time consuming that warranty was put in for advertisement purpose only. Digit can start by preparing a good questionnaire that it can request the members to help fill up by visiting some of the service centers in their city and questioning the people there who have come for service. Let me state some points that according to me effect the service of a brand:
I believe that merely having a service center in your city is meaningless with the kind of service many companies provide. Many have outsourced their service without ever caring about what the consumers have to face. Reviewing the service quality of brands is a big task but I think if Digit can somehow do this by taking help from its members from various cities in India, it will have a huge impact on consumer choice and may be on the service quality.
- Is the service center located where the website says it is? Does anyone receive your call at the given number or is it useless to call on the mentioned phone number? For most brands which outsource there service, locating the service center itself is an ordeal. The current location is seldom updated on the website and with the helpline number.
- Is it a service center or just a collection center? In short, how soon are things with hardware faults repaired and returned?
- Are you offered a replacement when the repair takes too long? Is the warranty extended? I once had an HTC phone which was kept in the service center for 2 weeks and a xolo phone which was returned after 21 days.
- How long do you have to wait at the service center?
- Does the service center keep its time commitment?
I believe that merely having a service center in your city is meaningless with the kind of service many companies provide. Many have outsourced their service without ever caring about what the consumers have to face. Reviewing the service quality of brands is a big task but I think if Digit can somehow do this by taking help from its members from various cities in India, it will have a huge impact on consumer choice and may be on the service quality.