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A survey of the reliability of local brands

Discussion in 'Mobiles and Tablets' started by shaunak, Nov 21, 2012.

  1. shaunak

    shaunak Tux Fan

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    Hey,

    The premise is simple. Brands like Samsung and HTC charge a lot more for similarly spec'ed phones than local brands like Karbonn and Micromax. My question is very simple: are they using their brand value to overcharge or do local brands have genuine reliability problems.

    Before you answer that, do spare a minute to hear my arguments:
    1. All phones are made in China. No two ways about that. Right from Micromax, Samsung, HTC, to Apple. Major components are manufactured and assembled in China. The process and fabrication houses they use are also the same. The components they use (SOCs, Processors) are designed by very clever people (mostly in the US) on computers, and these designs materialize in China. They are tested on the same kind of test hardware and soldered by the same kind of pick and place machines. So do bigger brands actually gain anything by being bigger brands at the component level?
    2. The designs and the software are published (or reverse engineered) and are freely available. It is not hard for anyone to build an Android enabled hardware today. [Case and point: Raspberry PI] So its not like big companies with larger research budgets have much to gain. And do remember most of these large companies spend more money on brand building and marketing than they do on integration RnD. [NOTE: When I say RnD, I mean mobile integration only. Samsung obviously spends a lot on other RnD like displays, memory etc.]

    I have searched the internet looking for reliable data on an issue that is important to anyone in the market for a phone today: Are local brands (karbon, micromax) as reliable as "global" brands (samsung, htc).
    I checked a consumer court aggregating website [http://www.consumerdaddy.com/home.htm] and was shocked to find: all three - micromax, htc and samsung score poorly on it. So in terms of consumer cases, they are pretty evenly matched. Or, more likely the data set is biased.

    It looks like most opinions out there are just that, opinions with no firm data backing them.

    I would like to start a small survey [which can perhaps grow to be a reliable data source for others] on the matter. I would like to collect some data on your usage, duration of ownership and problems / praises for the phone.

    Please fill out this form and post an honest reply about the phone you own.

    Brand: eg: Micromax / Samsung / HTC / etc.
    Model: eg: Galaxy S
    Duration on Use: eg: A year / A month etc [It will be really nice if you can provide a date of purchase]
    Problems Faced: eg: Faulty Touchscreen
    Praises: eg: Works well in-spite of dropping from a table
    Personal opinion: eg: I feel that micromax has a lower reliability


    I intend to compile results every few days and post up on this thread itself. Perhaps this can be made a sticky?

    UPDATE - Results
    [TABLE="width: 500"]

    Brand
    Working / Reliable
    Major Failure

    Samsung
    4
    0

    Micromax
    0
    1

    Dell
    0
    1

    Nokia
    4
    0

    SE
    1
    0
    [/TABLE]
     
    Last edited: Nov 27, 2012
  2. ajaymailed

    ajaymailed New Member

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    gr8, i wanted create a thread like this, it would be great for users to find out reliability of Indian Mobile brands. What actually separates them from international brands. unless we get know from customers who already used indian brands, we cannot find out the difference. we can read about Samsung, HTC, Apple phones anywhere in the world, but we cannot find information on indian mobile brands so easily, even specs are hard to find out sometimes, it will be really beneficial to everyone, this thread should be sticky. Phones like Micromax A110 makes it really hard to resist trying Indian Brands, so one has got to find out more about them. Infact there should be a dedicated thread on news, reviews, general discussions on Indian Mobile brands. There is absolutely no match to prices offered by Indian Mobile brands as far as core hardware-CPU/GPU, Screen is concerned.
     
  3. Shah

    Shah Active Member

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    Brand: Samsung
    Model: Champ GT-C3303
    Duration on Use: 2 years
    Problems Faced: Auto-Reboot (3 or 4 times), Lags many times, Touch response is not good, Many apps are not supported(even Opera Mini 4.4 is not supported).
    Praises: I have dropped it many times. But, It still has not malfunctioned a single time.
    Personal opinion: No comments
     
  4. arkkrish

    arkkrish New Member

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    Location:
    Chennai
    Brand: Micromax
    Model: Super Canvas 2 A110
    Duration on Use: Date of Purchase: 9/11/2012
    Problems Faced: Screen Flickering Issue. Display problem.
    Praises: Price.
    Personal opinion: Their price is very attractive. But, if a problem comes, then their service should be able to handle the request promptly. I took my device to service center for the display problem. They said it will take at least 2 weeks to change the display. I thought manufacturing the whole device won't take more than 10 days.
     
  5. OP
    OP
    shaunak

    shaunak Tux Fan

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    ------------------------------------------------------
    Brand: Samsung
    Model: Galaxy 5
    Duration on Use: 3 years now. Gave it to my mom after her phone conked.
    Problems Faced: None what so ever. [Samsung's Custom UI is not so good for this low end a phone, but that is not really a problem]
    Praises: Its been battered about a lot. No major hardware issues.
    Personal opinion: They built a reliable, quality phone. No two ways about it.
    Reliable: Yes
    ------------------------------------------------------

    ------------------------------------------------------
    Brand: Nokia
    Model: N70
    Duration on Use: 3 years active. 5 so far(?) Mom used this one [Its in a drawer now. Battery gone]
    Problems Faced: Really really underpowered processor
    Praises: Ahead of its time.
    Personal opinion: You could entrust this to store nuclear launch codes.
    Reliable: Hell Yes
    ------------------------------------------------------

    ------------------------------------------------------
    Brand: Dell
    Model: XCD-35
    Duration on Use: 10 Months - Gone for repairs
    Problems Faced: Touchscreen broke down. Would not respond to touches on certain parts of the screen. The speaker made some crikly noises too. [Common problem according to the internet, solved by blowing into it]
    Praises: Great specs, solidly built.
    Personal opinion: Phone is under warranty. The dell service center has taken 2 months now, but no news of the phone. I cant really commend their service. [Did not get a backup phone either]. TBH it was a let down.
    Reliable: No.
    -----------------------------------------------------------------
     
  6. blackedition91

    blackedition91 Extreme Gamer

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    Brand: Nokia
    Model: 1100
    Duration of Use: 8 Years[2004 Dec]. Still active.
    Problems Faced: OS had gone corrupt 7 years ago. Working fine till now after reflashing. Not a single problem.
    Praises: Extremely durable. Works great for what it was built for. Great build quality.
    Personal opinion: As good as[if not better] a typical Black and White Nokia could get in its golden days


    Brand: Nokia
    Model: N70
    Duration of Use: 5.5 Years. Early 2007. Still active.
    Problems Faced: No 'repair' kind of problems. But the hardware is weak and lags a lot. Also, poor display quality and resolution.
    Praises: Read PDFs, Office and supported lots of app even for its time.
    Personal opinion: Overall an awesome device of that age. Deserves to be remembered forever.

    Brand: Samsung
    Model: SGH-C170
    Duration of Use: 5 Years. Late 2007. Currently inactive.
    Problems Faced: No 'repair' kind of problems. But the phone had poor battery backup when taken outside of areas with good signal strength. Input starts to lag as the message size grows in case of SMS. Paint/colour coating on the buttons got peeled off pretty soon.
    Praises: Extremely slim. Used to be an attention catcher back in the day. Mobile Tracker. Good screen for its time and price.
    Personal opinion: A decently packed device with good looks. Not so practical for travelling out of city due to the battery issue mentioned above.

    Brand: Nokia
    Model: 6300
    Duration of Use: 3.5 Years. Still active.
    Problems Faced: Screen used to flicker lightly during network usage(like calls, sending messages and GPRS). Got corrected by itself. Now it appears once in a few months. But doesn't stay more than a few hours. Extremely poor battery life.
    Praises: Extremely rugged. This used to be my alarm phone. So, have dropped it not less than 80-100 times till now(not exaggerating). I had broken the screw of the back panel. So during one fall, the LCD panel got ejected from the case, rolled through the stairs. After that, it had developed a complete, horizontal line of black dead pixels. But it started to get itself corrected pixel by pixel and within 15-20 days, the LCD got back to the original condition.
    Personal opinion: I haven't seen a phone as rugged as this. The screen was awesome for its time.

    Brand: Sony Ericsson
    Model: Naite J105i
    Duration of Use: 2 years. Still active.
    Problems Faced: Camera had stopped working. Got corrected by itself after a couple of months.
    Praises: Decent hardware. Plays 320x240 videos at high bit rate with ease. Supports 3G. Supports video calling. Good battery. Overall a decent package for 5k back in 2010.
    Personal opinion: Sony's UI in candybars used to be good and it had its own class.

    Brand: Samsung
    Model: GT C-3322 Metro Duos
    Duration of Use: 1 Year, 2 Months. From Oct 2011. Still active.
    Problems Faced: No 'repair' type of problem. But it does have fair share of problems. Even though the phone has 45MB of internal memory, only 4.5MB can be used for apps. In that 2.1MB is filled with irremovable IM apps. The biggest problem is that, it restarts 1 in 5 times when you hit 'reply' to an SMS and type the first character. It'll be a huge pain for those who buy this phone for messaging. I bought this for making calls(Dual SIM) and using opera mini. So, not much of a problem as I send about 1 message in 10 days from this phone. Also, input starts to lag as the message size grows(common with low end samsungs). Random reboots occasionally.
    Praises: I have dropped this phone for about 15-20 times(It's my current alarm phone), no problems. Great battery life. So, it's good for long time browsing, music (and movies too :p). Good options for call blocking.
    Personal opinion: Lower end Samsungs have a pretty bad OS, UI and a cheap feel.

    Brand: Sony
    Model: Xperia Tipo ST21i
    Duration of Use: 3 days. Still active.
    Problems Faced: None yet.
    Praises: Decent phone.(Haven't explored much yet)
    Personal opinion: Screen is pretty poor. The hardware is mediocre. Sony's Xperia phones of last year in this price range used to come with better CPU, GPU and screen.
     
    Last edited: Nov 25, 2012
  7. OP
    OP
    shaunak

    shaunak Tux Fan

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    Thanks. Updated. ( excluding the TIPO )
     
  8. cacklebolt

    cacklebolt New Member

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    Location:
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    Brand: Samsung
    Model: Galaxy Y
    Duration on Use: 13 months. Date Of Purchase: 23 Oct 2011
    Problems Faced: None
    Praises: Fairly Good ,if not excellent developer support.
    Personal opinion: Good for the price. Wouldn't mind local brands but i doubt their customer care.
     
  9. Hrishi

    Hrishi ******************

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    Brand : Nokia
    Model : Nokia N95 8GB
    Duration on Use : 3.5 Years.
    Current status : Lying UnUsed.
    PRoblems Faced : DIsplay Flickering, Flex Cable , Signal Problems.
    Praises : Outstanding SQ in Stereo Speakers.Good Camera.
    Personal Opinion : Was good at the time of launch 2008, but the slider was poorly built.Always had issues with them.

    Brand : Nokia
    Model : Nokia 6630
    Duration : ALmost 8 Years.
    Problem Faced: None , yet.:)
    Current status : Lying UnUsed.
    Praises : Excellent build quality.Have hit couple of person with that actually.:p
    Personal Opinion : Purchased it back in ~2004 , and its still functional.

    Brand : Nokia
    Model : 5310 XM
    Duration : 2 years.
    Current status : Lying UnUsed.
    Problems : SLider causes issue with display. Microphone Busted.Display Flickers. 3.5mm Jack gone Kaput.

    Brand : Sony
    Model : K310i SpiderMan Ed.
    Duration : Around 2 Years.
    Current status : Lying UnUsed.
    Problems Faced : Epic battery drain. Couldn't even last an hour on standby after full charge. Crappy JoyStick.
    Praises : Was good for the price.

    Brand : Nokia
    Model : 100
    Duration : Around 2 Month.
    Problems faced : None Yet.

    I Have also used MicroMax A110 for few days , feels good for the price.

    I Still prefer Nokia in terms of Build quality. Though , Nokia N95 8GB and 5310 XM had given me nightmares. I will never buy a slider phone in future.
     
    Last edited: Nov 28, 2012
  10. ujjwal321

    ujjwal321 New Member

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    Nokia 5310:
    This one gave me a hard time initially with the phone rebooting every now and then.. a software update fixed the issue after few months.
    Good: its still in use after 5 years.. sound quality is good..
    Bad: software

    Galaxy s:
    Even after 8-10 drops in hard floor, drop from motor bike, the phone still runs great..
    Has excellent dev support.. i still suggest people to buy this phone second instead of buying a mid range dual cores like xperia u..
    The reason for that is because of huge internal memory, 2 gb rom means you wont run out of space for apps..
    Most importantly custom jelly bean ROM is flawless on galaxy s.. it runs better than all the dual core phones stuck with gingerbread or ics..

    Atrix 4:
    This was a huge let down.. the screen became unresponsive after few months of use, used to heat up a lot while gaming,
     
  11. varunparakh

    varunparakh Gamer in me

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    Brand: Sony
    Model: Xperia Tipo ST21i (Single Sim)
    Duration of Use: 2-3 months.Still active.
    Problems Faced: A rare touch miss.
    Praises: Android ICS, Sound quality, Considerable performance for the price.
    Personal opinion: A value for money it seemed, until people have stated applauding Mmx Canvas A110 :p .
     
  12. sam

    sam Forum Moderator Staff Member

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    Location:
    Guwahati
    Brand: Nokia
    Model: 1100
    Duration on Use: more than 7yrs. got stolen.
    Problems Faced: battery died after 5yrs.
    Praises: its was a BRICK
    Personal opinion: first mobile bought by dad. used it till 2011 and then upgraded to some other mobile.

    Brand: Nokia
    Model: 2600
    Duration on Use: more than 5yrs. and still functional but no longer used.
    Problems Faced: replaced battery & cover once.
    Praises: Its a Nokia
    Personal opinion: mom's first mobile. Later upgraded to Samsung E3210.

    Brand: Motorola
    Model: ROKR E6e
    Duration on Use: bought: 2008, started giving problems by 2010. stopped working by 2011.
    Problems Faced: battery dead and now doesn't turn on.
    Praises: extremely durable body.
    Personal opinion: was my first smartphone. dropped it, threw it, bricked it. still survived. later battery backup reduced to just 2-3hrs and finally died.

    Brand: Nokia
    Model: 2700 Classic
    Duration on Use: 3yr and still functional.
    Problems Faced: USB port cover torn off & D-Pad got so loose it doesn't function properly.
    Praises: Solid Nokia build quality. Battery life is also good.
    Personal opinion: Typing is pain as keypad is tough and so is the build quality.

    Brand: Samsung
    Model: E1252
    Duration on Use: 2yr and still functional.
    Problems Faced: none.
    Praises: cheap & comfortable keypad.
    Personal opinion: Signal reception is not the best. At least not on par with my LG or the Nokia.

    Brand: Samsung
    Model: E3210
    Duration on Use: 1yr and still functional.
    Problems Faced: none.
    Praises: comfortable keypad & 3G for extremely low price.
    Personal opinion: Bought it for 2.4k for using it as a 3G modem but never got the chance.

    Brand: LG
    Model: P500
    Duration on Use: 1yr and still functional.
    Problems Faced: dust under the screen.
    Praises: Android, excellent build quality and superb battery life. Survived over a dozen falls.
    Personal opinion: Matte finish, big battery and lastly a community that keeps releasing new Android roms. Glad purchased this mobile.
     
  13. R2K

    R2K In the Zone

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    Location:
    with your girlfriend
    Brand: Nokia
    Model: 3310
    Duration on Use: more than 8yrs
    Problems Faced: replaced battery. They stopped making battery for this phone now.
    Praises: But it would still work if it has battery
    Personal opinion: Dropped it like 100 times. First phone in my family. Also my first phone too.(It will always remain special):D

    Brand: Nokia
    Model: Nokia 5530 XpressMusic
    Duration on Use: ~ 2years . Still under use.
    Problems Faced: It has a resistive touch screen. So literally you have punch the screen with your fingers sometimes to get things done on the screen. Also small 2.8 in screen
    doesn't help either
    Praises: Excellent music player. Sound quality is superb. Also strong built.
    Personal opinion: Nice phone for what I paid :D

    Brand: Sony Erricson
    Model: Xperia Arc S
    Duration on Use: ~ 8 months.
    Problems Faced: Nothing yet. 512 MB RAM is just not enough sometimes.
    Praises: Beauty queen :D. Anyone seen or used the phone would definitely say the same. Camera is also great. Touch screen is super responsive. Also 4.3in screen size is good.
    Personal opinion: Was expensive. But now I use this device to do most of the tasks which I used to do on my PC.
     
  14. Windows

    Windows New Member

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    Brand: Samsung
    Model: Wave 3
    Duration on Use: 7-8 months
    Problems Faced: None except lack of applications
    Praises: Premium build Quality
    Personal opinion: Bada sucks.
    Reliable : Yes

    Brand: Nokia
    Model: N8
    Duration on Use: 2 years
    Problems Faced: None
    Praises: Solid Build, FM Transmitter, Camera
    Personal opinion: One of the best phones by Nokia
    Reliable: Yes


    Brand: Nokia
    Model: N73ME , E63
    Duration on Use: 4-5 years
    Problems Faced: The N73 required quarterly joystick replacements after a couple of years.
    Praises: Build Quality, Speakers for N73
    Personal opinion: Good support. Decent phones even now.
    Reliable:Yes


    Brand: Micromax
    Model: Countless dual sim phones
    Duration on Use: roughly 7-8 months each
    Problems Faced: they got lost
    Praises: cheap
    Personal opinion: easily replacable if you lose one
    Reliable:Yes

    Brand: Samsung
    Model: Galaxy S2
    Duration on Use: one and a half year (still using)
    Problems Faced: got bricked once.
    Praises: Dropped a lot of times, never gave any trouble.
    Personal opinion: Awesome phone
    Reliable:Yeah

    Brand: Apple
    Model: iPhone 4
    Duration on Use: 2 years
    Problems Faced: The Front / Back Glass broke time and again
    Praises: Good customer support
    Personal opinion: I'm never gonna use one of these again.
    Reliable:Yeah
     
  15. red dragon

    red dragon Master troll

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    Brand: Apple
    Model: iPhone 3g
    Duration on Use:from 2008
    Problems Faced: Zero!
    Praises: still works like day1 with slightly shorter battery life(but lasts for more than a day with data turned off)
    Personal opinion: My wife loves it more than her GS2!
    Reliable:Hell Yeah!!
     
  16. cacklebolt

    cacklebolt New Member

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    Location:
    Mumbai
    Brand: Nokia
    Model: Asha 311
    Duration on Use:2nd Dec 2012
    Problems Faced: Zero!
    Praises: great loudspeaker.
    Personal opinion: VFM!!!
    Reliable: Of course man!! Its a Nokia remember???
     
  17. Soumik

    Soumik New Member

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    Location:
    Newport, NJ
    Brand: Samsung
    Model: T989 Galaxy SII
    Duration on Use: 6 months. July '12 - current
    Problems Faced: Buggy T-Mobile ICS ROM. Freezes up often and requires restart.
    Praises: Good performance on everything i throw at it.
    Personal opinion: Hardware wise.. no complains.. The best screen i have seen on a device (4.5" Super AMOLED Plus). Software wise, GB was really good. No complains. ICS update ruined it a bit cause of buggy ROM. Hopefully upcoming JB update fixes it. If u try custom ROMs, this is a beast of device for anything available on Play store currently. Samsung as usual, can be fully trusted.

    Brand: Motorola
    Model: Defy
    Duration on Use: 21 months. April '11 - current
    Problems Faced: Moto ROMs sucked. No official update after Froyo. After a lot of abuse including falling from moving vehicle, :p there was a loose capacitor inside the device. Phone was factory resetting itself on its own after rebooting.
    Praises: Amazing build quality. Can take a huge amount of abuse with negligible external wear. Custom ROMs of JB is also very smooth.
    Personal opinion: Sad thing that Moto is closing shop in Asia. Their devices are some of best built ones u can get. With loads of updated custom ROMs available, this is a classic device. Moto can be trusted with their products for quality. Not so much for their software and update.

    Brand: Samsung
    Model: 5233GT (I think) Star
    Duration on Use: 35 months. Jan '10 - current
    Problems Faced: Digitizer had to be replaced after 2 yrs.
    Praises: Was a great device at that time. Loved the big touch interface. Survived a lot of abuse. Still used by my dad regularly after replacing screen digitizer.
    Personal opinion: Decent device for the time it was released. Took a lot of abuse and it shows on the surface. But still works. So, i can trust Samsung with the longevity of their products. :)

    Previous phones were stolen(SE K series) or broke down in a couple of months(chinese models mostly, and some local).. so nothing to write about.

    BTW.. if anyone has faced 'Zero' issues with their devices... must not be trying to push the phone too hard. I can state that there are 'no' phones which dont have 'any' issues at all. Except perhaps the cheap Nokia model of past.. They didnt have anything to be pushed anyways. :p
     
  18. Droid

    Droid Member

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    Location:
    Bangalore
    Brand: Nokia
    Model: C6
    Duration on Use: 1 year and 9 months .
    Problems Faced: Touchscreen and keypad stopped working suddenly.
    Praises: Works well in-spite of dropping many times.
    Personal opinion: Never to buy touch screen Nokia mobiles.
     
  19. doomgiver

    doomgiver Warframe

    Joined:
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    Location:
    Poundtown
    Brand: Micromax
    Model: Q5fb
    Duration on Use: roughly 2 years
    Problems Faced:
    1. some function keys (call accept and a utility button) stopped working for no reason. then worked perfectly after 2-3 months (during monsoon, so that may be a factor)
    2. music player stopped working (didnt read from the memory cards, but phone could read the card). again got better in end (after almost 7 months)
    3. a couple of keys have fallen out.
    4. trackball is less responsive than before and has started to skip
    5. keys squeak when pressed (like they were not properly glued and were having friction)
    6. not exactly a problem, but i lost the battery cover :(
    7. screen is actually a protrait mode screen installed in landscape mode, so display looks radically different from left and right sides. on another phone, you'd tilt it up and down for better view, however, in this phone, you have to tilt it left right.

    Praises:
    Feels really classy. the back battery cover is made of high quality metal with matt finish, with the rest of the backside covered in non-skid grey rubber(??). The first time i held the phone, it didnt feel like it was just 3k bucks phone, it felt like it cost more.
    Solidly built phone. dropped it a couple of times, no major damage.

    Personal opinion: eg: I feel that this micromax phone is entirely usable, barring a few oddities. might buy thier products again.
     

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