But mine experience with TATA is different. Recently I made a complaint regarding plug to surf whiz at 8 in the night. And received 5- 6 calls from them the very next day. They were even sending the engineer , but I myself refused as the problem was removed.
U ARE LUCKY IF YOUR PROBLEM GOT SOLVED
after i purchased plug to surf i searched internet and found many are suffering
when i complain they are ready to send the engineer to my home and i also
got many calls from them to come to home to check the problem
but i talked to customer care person he said your speed will vary in peak hours
and if u get less speed in peak hours we cant solve the problem as there is very much traffic
in your area in peak time . so u can do is to use internet at place where traffic is low in peak hours (try to use at your office)
I want to ask, if they say like that that is is because many are using tata plug to surf in peak hours , why they are taking so many customers if they cant give good speed in peak hours .
also in non peak hours speed never reach what is written on there advertisment
Same is with reliance i also use reliance internet that is connected with computer by USB cable using reliance phone , and in peak hours i get not even half speed of what is written 115 Kbps .